Toyota of New Bern

I am glad that we were able to "cut through the fat" and get a solid straight forward deal. If I were to buy an additional vehicle, I would definitely revisit Toyota of New Bern. fat" and get a solid straight forward deal. If I were to buy an additional vehicle, I would definitely revisit Toyota of New Bern. More

Update 11/11/13: Daniel called back tonight and apologized very thoroughly. I appreciated him getting back to me and for the sincere apology that was made. The service technician that was responsib apologized very thoroughly. I appreciated him getting back to me and for the sincere apology that was made. The service technician that was responsible was written up and Toyota refunded the entire amount. Daniel ensured that I came out of this experience with a positive reflection on Toyota. Original: The only reason I gave Toyota of New Bern a 2 instead of a 1 for Customer Service and Friendliness is because of the shuttle drivers who picked me up and dropped me off at the airport. They were great and the negative review is only for the service department. I dropped my car off for service before I was flying out of town so that everything could be done by the time I got back from vacation. My car was shaking at high speeds so I figured my tires need to be rotated and balanced. The service advisor, Trudi, called the next day with her recommendations. Along with the rotate/balance, she said my brake system fluid, power steering fluid, and transmission fluid needed to be changed due to being BLACK! She also recommended I have an oil change since it was overdue on the sticker and quite a few other things. Less than a couple of months ago, Family Tire in Morehead City had done both the transmission and brake fluid flush so I couldn't believe it was already black. Trudi once again stated that they were black and she wasn't trying to imply anything but "you can never trust those small places since they don't know your car as well as Toyota does." I went ahead and approved the transmission since I figured that was very important but told them to hold off on the brakes. When I came back into town, I paid the $400+ for the work and took my car home. I called Family Tire in Morehead to basically ask them what the heck and get my money back for the services and they asked me to bring my car in so they could see the fluid themselves. I brought my car to them and they took me out with it and opened my hood, opened the brake fluid cap and stuck her finger in there to prove it was clear. She also allowed me to take a test strip and test it myself and compare it to the card. It barely even turned light pink! So I called Toyota and spoke with Daniel, the Director of the Service Department I believe, and he asked me to bring the car in to be checked by Tom the foreman and Scott the lead service advisor. He wanted to verify it for himself and then rectify the situation if needed. So I took time out of my busy schedule to bring it up there. The foreman opened my hood did the check and saw that it was completely clear. He also said he wanted to go ahead and check my oils and said that I was good on that and didn't need an oil change-funny, since two weeks ago they had recommended I get one. Scott, who Daniel had told me was in charge wile he wasn't there, told me he couldn't do anything and that Daniel would have to call me back on Monday morning. Also, he couldn't assure me that I would not have to physically go back up there for the refund "if that was the agreement we came to." So now something that was supposed to be taken care of while I was gone has required two trips to different places to verify and time out of my life and still hasn't been resolved. Not only did they recommend services that weren't even needed, but they flat out lied to me by saying the brake fluid was black. I personally don't know much about cars and I feel taken advantage of as a woman by the Toyota Service Department. I feel as if they assumed by my questions and the fact that I had no clue that they could try and get as much money off me as possible. My husband is currently deployed and if he, knowing cars as well as he does, had brought my car in, I don't think they would have gotten away with having me spend money that wasn't needed. Just in my immediate family, we have bought 5 Toyota Corollas since 2007. I'm a loyal Toyota customer and have heavily influenced friends to buy from the Toyota brand. I fully intended to buy another Toyota when mine finally gave out. But this experience with Toyota of New Bern has left me doubting the integrity of the Toyota brand. They will no longer be receiving my business. More

Tyler was excellent. Knowledge, professional, and polite! I am happy with my 2013 Toyota Rav4 and would do business at Toyota of New Bern again. I am happy with my 2013 Toyota Rav4 and would do business at Toyota of New Bern again. More

Doug spent a lot of time with me showing all aspects of the car inside and out and then taking for a test drive. He showed me the electronics and how to navigate the system. I appreciated his paring by c the car inside and out and then taking for a test drive. He showed me the electronics and how to navigate the system. I appreciated his paring by cell to the bluetooth in the car. Doug also took my counter offers and helped secure my out the door offer. I was very pleased. More

In the process of getting my vehicle, I was promised a piece of equipment to be given to me by the dealer. I was told it would take less than a week. 2 weeks later I start calling the dealer about it, and piece of equipment to be given to me by the dealer. I was told it would take less than a week. 2 weeks later I start calling the dealer about it, and keep getting the "I'll call you back" answer. 3 weeks later, I speak to a manager, and miraculously, the order, which would have taken a few hours/overnight to fulfill, is ready after a month or so of having the vehicle. More

My husband and I were assisted by Bruce Smith. Bruce presented himself professionally,yet down to earth. The one thing that really stood out for me during my experience with Bruce is that when my husban presented himself professionally,yet down to earth. The one thing that really stood out for me during my experience with Bruce is that when my husband and I told him the price range for which we were seeking, he didn't automatically escort us to the "used car" side. He instanteously showed us two vehicles that were within our budget. We didn't feel pressured, and he didn't try to sell us anything we didnt want. Bruce also took the time to walk me through all the extra features in the vehicle, and how they operate. We had a great experience, and we look forward to doing business with Bruce in the future. Ida Bryant More

We had a great experience working with Subaru of New Bern. Bruce was helpful, friendly, and willing to do all he could to get us a good price on our new vehicle. We walked away happy customers. Bern. Bruce was helpful, friendly, and willing to do all he could to get us a good price on our new vehicle. We walked away happy customers. More

Dealership and Paul were great to work with. Took care of everything! Made buying a car very easy--in fact, it is our second purchase from them. everything! Made buying a car very easy--in fact, it is our second purchase from them. More

I felt Paul was great!!!!!!! Paul got in touch with me quickly from receiving internet request. He made appt. and i was out in less than three hour. quickly from receiving internet request. He made appt. and i was out in less than three hour. More

Brett was awesome! Have been a Mercedes consumer, last 7 cars. Going forward will never have anything but a Toyota!! Thanks, Brett for the awesome customer service. You explained all the features and ben cars. Going forward will never have anything but a Toyota!! Thanks, Brett for the awesome customer service. You explained all the features and benefits of owning/leasing a Toyota and you sold me!! Love my new car!! More