Toyota of New Bern

Professional, Patient, Friendly My rating is based on the professionalism the minute I pulled up. Knowledge of the product that I was purchasing, and the whole team at Toyota of New My rating is based on the professionalism the minute I pulled up. Knowledge of the product that I was purchasing, and the whole team at Toyota of New Bern went above, and beyond to make me feel right at home. I drove over 4 hours to get there, and will drive it again on my next Toyota purchase. I was not very knowledgeable about the technology in the car but, my sales person Chad Smith was very patient with me teaching me every aspect of the vehicle. Also, Chad gave me a tour of the facility of the service department never had that done at any other dealership in the past. This is my first Toyota but, not my last. Impressed from beginning to end. More

Great experience It was a great experience and it was handled professionally all around to everybody that was in contact with me. They made a great deal and work with It was a great experience and it was handled professionally all around to everybody that was in contact with me. They made a great deal and work with me as much as they could to get everything I wanted. More

The Best of the Best Over the years, I have owned many Hondas. Although I never had any issues with any of them, I decided to buy a Toyota this time. I wanted something a Over the years, I have owned many Hondas. Although I never had any issues with any of them, I decided to buy a Toyota this time. I wanted something a tad bit smaller but with all the "bells n whistles!" The new RAV4 fits the bill. It is loaded with goodies and the ride is awesome! I would highly recommend this car and dealership to anyone! More

New Car Our salesman "Joe McIntyre" was very nice and he worked with us through the whole process. This is the second car we got from them. My daughter, sist Our salesman "Joe McIntyre" was very nice and he worked with us through the whole process. This is the second car we got from them. My daughter, sister and brother in law got their car there also. We all are very pleased with their service. More

MAKE LOTS OF BROKEN PROMISES I RECENTLY PURCHASED A VEHICAL MY SALEAMAN NAME WAS MICHEAL WEIDECKER HE WAS NICE UNTIL VEHICLE WAS PURCHASED I SIGN PAPER WORK ONE INTEREST RATE WAS I RECENTLY PURCHASED A VEHICAL MY SALEAMAN NAME WAS MICHEAL WEIDECKER HE WAS NICE UNTIL VEHICLE WAS PURCHASED I SIGN PAPER WORK ONE INTEREST RATE WAS CALLED BACK TWO DAYS LATER SAYING I NEEDED TO COME BACK AND Resign PAPER WORK WITH A HIGER INTEREST RATE OR I WOULD NEED TO BRING THE CAR BACK BEFORE THEY CLOSED AT 8 AFTER RECEIVING THE CALL I TRIED CALLING SALESMAN HE WAS ALWAYS BUSY N NEVER RETURNED MY CALL UNTIL POSTING A REVIEW .. BEFORE LEAVING THE DEALERSHIP SALESMAN MICHEAL WEIDECKER SAID THAT HE REALLY ENJOYED ME AND BC HE REALLY LIKED ME THAT HE WOULD SEND ME A 100$ GAS CARD WHICH I HAVENT YET RECIEVED A MONTH LATER I POSTED A REVIEW ONCE BEFORE AFTER POSTING HE CALLED AND TOLD ME THAT HE WAS SORRY IT SLIPPED HIS MIND BUT HE HAD THE CARD IN FRONT OF HIM ON HIS DESK AND HE WOULD BE SENDING IT OFF BEFORE HE LEFT WORK THAT DAY IT HAS NOW BEEN 2 MORE WEEKS AND I HAVENT YET RECIEVED IT ... THEY WILL TELL U WHAT THEY WANT TO GET U TO PURCHASE THEN AFTER U WILL NEVER BE ABLE TO REACH THEM AGAIN AND THEY WILL NO LONGER RETURN UR PHONE CALLS ..IF PROMISED ANYTHING PLEASE GET IT ON PAPER WORK More

NEW CAR PURCHASE THE DEALERSHIP HAD A GOOD SELECTION OF VEHICLES TO CHOOSE FROM AND THE PROCESSING WAS FAST. THE DEALERSHIP WAS CLEAN, A NEW LOOK, AND THE SALES PERSON THE DEALERSHIP HAD A GOOD SELECTION OF VEHICLES TO CHOOSE FROM AND THE PROCESSING WAS FAST. THE DEALERSHIP WAS CLEAN, A NEW LOOK, AND THE SALES PERSON WAS KNOWLEDGEABLE AND NICE. More

Fair and reasonable I like the lifetime free oil changes. Prices were comparable to other dealerships. Worked with me on my trade. Everyone was Very respectful and profes I like the lifetime free oil changes. Prices were comparable to other dealerships. Worked with me on my trade. Everyone was Very respectful and professional. More

Professional, knew auto from all angles, and no pressure. Sales man Bruce Smith professional and all business did not pressure me , answered all questions and knew the cars features . i would recommend my fr Sales man Bruce Smith professional and all business did not pressure me , answered all questions and knew the cars features . i would recommend my friends to go to Bruce. More

Amazing Service One of the best and easiest car buying experiences I've ever had. I had Visited this dealership a few years ago with co workers and the experience was One of the best and easiest car buying experiences I've ever had. I had Visited this dealership a few years ago with co workers and the experience was horrible... This is not the case anymore. It feels like an entirely different environment. Friendly, helpful, knowledgable, professional staff. Truly felt like a waned customer instead of the usual "dollar" symbol you get at some dealerships. This staff has earned my future business. Highly recommend the "new" Toyota of New Bern. The service department is also great. More

Excellent Experience I was very pleasantly surprised at the excellent customer service I received and how hassle free it was to buy a car from this dealership! They were I was very pleasantly surprised at the excellent customer service I received and how hassle free it was to buy a car from this dealership! They were very attentive to my needs and concerns and went above and beyond to make sure I was satisfied with my car buying experience. Their service department has also been awesome, every time, when I've brought the car in for maintenance! More