Toyota of Morristown

Most Horrible Service Department is at Toyota of Morristown This is one of the worst dealership I have even been or I have even seen. Most horrible customer service and more horrible work being done on your car This is one of the worst dealership I have even been or I have even seen. Most horrible customer service and more horrible work being done on your car. IF YOU WANT TO SCREW UP YOUR CAR BADLY PLEASE TAKE IT TO TOYOTA OF MORRISTOWN. I have a corolla, camry, Rav4 and Avalon. Everytime I go to Toyota of Morristown with an issue or a problem I have to leave my car for days only to know few days later that their technicians are not able to duplicate the issue and I get my car back without anything done. For Example: My garage door opener is not working. It doesn't open my garage door when I press the door opener button. there is no rocket science to this and I left my car multiple times and even took a video showing that when I press the garage door button it doesnt open the door or even the light on the garage door opener doesn't light up. Left my car multiple times but was always told that the door opener is working as per specifications. I took my car to Paul Miller Toyota and they just pressed it once and told right away that the door opener is faulty and needs to be repaired. This is just one example. I have many. Toyota of Morristown service manager tells me their technicians are extremely smart and certified. Haha - I do see that - their technician are so certified that they are NEVER ABLE TO DIAGNOSE OR DUPLICATE ANY ISSUE OR PROBLEM..... If you talk to the manager at the service department then he will ask you a question - IF YOU ARE SO DISSATISFIED WITH OUR DEALERSHIP THEN WHY DO YOU COME HERE? BOTTOM LINE - Take time and go to someone else. Dont waste your time and money at this dealership unless you dont care about your car and be like it just a car. For my its an expensive investment and I like to keep it in perfect condition. Noone tries to mess up with my car. More

Terrible experience after sale We bought a car from this dealership almost two months ago. The sales people were delightful to work with and we remain appreciative. Unfortunately al We bought a car from this dealership almost two months ago. The sales people were delightful to work with and we remain appreciative. Unfortunately almost two months later, we have not received the car registration. Our temporary registration expired about a month ago. The person who is in charge of this has kept us in the dark about where she is in getting the registration, rarely answers an inquiry (phone or email), and never returns a voice message. In the only case she contacted us directly (January 7th), she wrote "HELLO I NEED YOUR CT ADDRESS TO OVERNIGHT YOU SOME PAPERWORK." We gave her our address but have not received anything yet today. As we called back to double check, she would hide again. Today, almost two months after we drove the car away from the dealership, we have no idea where they are in processing the registration of the car, are hopeless, and exhausted. More

Not a good experience. They love to play the shady game. Tried speaking to Gm Kevin three times and all he did was pretend he was busy and play games. Can not trust them. Go somewhere else! Tried speaking to Gm Kevin three times and all he did was pretend he was busy and play games. Can not trust them. Go somewhere else! More

Highly Recommend Dealership and Working w/ Steve Blumenfeld Honestly can't say enough good things about Toyota of Morristown or Steve Blumenfeld, the sales associate we worked with. We went into the dealership Honestly can't say enough good things about Toyota of Morristown or Steve Blumenfeld, the sales associate we worked with. We went into the dealership on a Saturday morning with the expectation that in the next month or so we would look at a SUV but were by no means in a rush to get one that day. We met Steve at his desk, chatted for a few minutes and he took us right out to what we wanted to test drive - no wait, no sales games, just really solid customer service. We spent about 30 minutes outside looking at the 2019 RAV4 and test driving it - came back in, sat down and talked numbers for about 10 minutes and then we left with Steve's card in hand. Again, no sales games, no pushing - just a really enjoyable customer experience with Steve who answered (or found the answer) to all our questions. We were so taken back by how laid back, easy, and enjoyable of a process it was (and how much we liked the RAV4) that we decided to go check out another dealership and see what they had to offer. To say the experience in Morristown vs the 2nd dealership was night and day difference is an understatement. We were met with a long wait, lies, and terrible sales tactics. We enjoyed the customer experience with Steve so much that we wanted to give him and Toyota of Morristown the business that they frankly downright earned. Later that afternoon we drove back to Morristown and bought the RAV4. What impressed me even more than how Steve and his colleagues were during the purchasing/ selling experience was how great Steve was with follow up and making sure we were all set post sale. I HIGHLY recommend Toyota of Morristown and particularly Steve Blumenfeld - going anywhere else is a waste of your time. More

Typical Car Dealer - you leave feeling dirty If you have ever seen the movie Used Cars with Kurt Russell - this place is pretty close. They are a typical car dealer with old school tactics - If you have ever seen the movie Used Cars with Kurt Russell - this place is pretty close. They are a typical car dealer with old school tactics - they have fuzzy math to say the least. They treat you well until the deal goes south and then the true color come out. More

I was buying a truck, end up there by accident and that I was buying a truck, end up there by accident and that was the best thing that happen to me, Ozzy rocks, thank you kiddo. I was buying a truck, end up there by accident and that was the best thing that happen to me, Ozzy rocks, thank you kiddo. More

Avoid at all costs Avoid this dealer at all costs. I bought a used 2016 Tacoma from them which was certified and this all happened within the warranty period. The tru Avoid this dealer at all costs. I bought a used 2016 Tacoma from them which was certified and this all happened within the warranty period. The truck had an after market remote starter on it which caused the airbag sensor and a sensor to the air conditioner to malfunction. Had my local dealer repair it, but they said it will happen again because of the after market starter that was in there. Long story shorter, when I contacted Toyota of Morristown, they would not return my calls. Finally spoke to a manger who forced the service manager to return my call. They agreed that they would take out the remote start, but not put a new one in even though it was on the car when I bought it. Tried to explain this to the self proclaimed "boss of the whole store", but he could not understand the concept then when you certify something, you certify the whole truck. Needless to say I will file with the BBB and also file a small court claim against them. Look at the other reviews here and on other sites. I wish I would have before I went there!! More

TERRIBLE WAY OF TREATING CUSTOMERS, GM KEVIN GILBERTSON I recently traded my vehicle and purchased a 2019 Toyota Land Cruiser and the experience as bad as it can get. My sales person Debra Sansone was not p I recently traded my vehicle and purchased a 2019 Toyota Land Cruiser and the experience as bad as it can get. My sales person Debra Sansone was not professional at all. Every question I asked her, she did not have any answers. How do you sell a car without having any knowledge or info? When I concluded the trade, she would not even say hello or anything and walked right by giving me dirty looks. How do you treat a customer like that? Shortly after, I addressed this with the manager Eric and he wasn't any better. I finally escalated to the GM Kevin Gilbertson and he didn't appear to care either. This was the worst customer service dealership I have ever been too. The GM Kevin would not even return my calls. This is NOT THE WAY YOU TREAT A CUSTOMER THAT JUST PURCHASED A ALMOST $90K VEHICLE. Kevin the GM refused to return my call per the sales manager Eric. I would go somewhere else. TERRIBLE JOB TOYOTA OF MORRISTOWN!!! More

Purchase of new RAV4 Hybrid My experience with this dealership has been seamless. I leased a Highlander from Rt. 22 Toyota and the experience was so unpleasant, that I never ret My experience with this dealership has been seamless. I leased a Highlander from Rt. 22 Toyota and the experience was so unpleasant, that I never returned. I took my Highlander to Toyota of Morristown for service and when it came time to replace my vehicle, I ultimately bought from Toyota of Morristown. I am in finance myself and found the whole process to be fair and transparent. I chose to buy because my driving needs have changed and a lease is no longer suitable. More

Horrible Customer Service I brought my 2016 4Runner here for a recalled airbag to be installed. when i made the appointment i explained to them that i would need a rental car I brought my 2016 4Runner here for a recalled airbag to be installed. when i made the appointment i explained to them that i would need a rental car while they had my vehicle. they agreed and said it was covered. i asked how many days it would take to do the recall and they said it would be done in one day. i explained that i leave morristown at 4pm to commute home and they said it would be no problem. when i dropped the vehicle off that morning (at 7:10am) I explained that the back seat would not lay down using the handle. i also explained that the tire air input nozzle was broken off. I got my rental car and went to work. i texted the number they gave me at 2pm and got no answer. i texted the number at 3pm and got no answer. i called service and asked for my service tech and was told he would call me back. at 3:40pm he called me to tell me that they just put the vehicle on the lift. i asked if it would be done by 4 and he said that the recall takes 3 hours and they just put it up on the lift. i explained that my day ended at 4pm and i had to leave. instead of just telling me that i could keep the rental car, i was threatened with having to pay for it all weekend. As if it was my problem that they waited 8 hours to start work on my vehicle. I explained that i gave them my vehicle at 7am and their answer was to tell me it would be done in 1 day.. Which would be at 630pm. i explained that this did not work for me at all. I explained that this was poor customer service. The service tech said he would call me back. i called back to speak with a manager. i never heard from a manager. i heard from the service tech who explained that i could keep the rental over the weekend. on monday i texted and asked when my vehicle would be done. they said by 4pm. Apparently they needed another entire day at the dealership. when i picked up the vehicle i was met with a $450 bill. I paid for a bumper to bumper warranty when i bought this vehicle. At a minimum, the fact that the seat was broken and would not lay down should have been covered. they did not cover any of it. they argued that it was all wear and tear. i paid and left. i have an email out to the service manager to call me. i am still yet to hear from them. i am also going to alert anyone and everyone out there of how this place does business. so i will be writing this review on every single website i can. What a complete disappointment. I have been bringing my vehicle here for 10 years. I will never come back and will never purchase from this place. More