Toyota of Morristown

My husband and I visited Toyota of Morristown last evening to look at certified pre owned Highlanders. The salesperson, was unfriendly, condescending and rather reluctant to show us the vehicles we wa evening to look at certified pre owned Highlanders. The salesperson, was unfriendly, condescending and rather reluctant to show us the vehicles we wanted to see. He finally did take us out for a test drive. Throughout, he kept insisting how all the vehicles were too expensive for us!! We were very rattled and upset by the end and we're not sure if we want to go back there again. We had a much better experience at Autoland on Rt. 22. One thing's for sure - we would NOT want to deal with sales rep Ryan again. He might be well served with a few coaching classes in people skills! More

They registered my Toyota Prius incorrectly. Although I told them my car was tax exempt and the bill of sales included no sales tax, they paid sales tax on my car to the CT DMV (even though the car is tax told them my car was tax exempt and the bill of sales included no sales tax, they paid sales tax on my car to the CT DMV (even though the car is tax exempt in CT). Then they lied saying I was supposed to have supplied a tax exempt form. According tot he CT DMV there is no such form. My boss bought a Toyota Prius from them and the from the same sales man, and he didn't supply any special form. When I bought the car they even confirmed that there should be no sales tax. They made a misstake and let me clean up their mess. It took almost 3 months to get a refund from the CT Department of Revenues and I spend $ and make several phone calls to get it all sorted out. Toyota of Morristown refused to take any responsibility or compensate me for their error. Further, the car was supposed to be registered in both my wife's and my name, and they only registered in my name. More

I went to visit the dealer because I purchased a car from them before and am still very happy with it. Strange thing with this dealer they really are the stereotypical sly car dealer types. actually the firs them before and am still very happy with it. Strange thing with this dealer they really are the stereotypical sly car dealer types. actually the first car I purchased from them David told me the car was taken by the manager and they had one in a different color. It did not matter to me because the color available was actually the color I wanted. After the haggling about the trade in price where they gave me only $1000.00 on my car that had a KBB value of $3500.00 and haggling to get the car they had available to close to the advertised price. I noticed when I went home he wrote the wrong mileage down on the car. he wrote the mileage for the car I originally went in to see. I called him about it and he said don't worry about it just bring the paperwork back and he will adjust it. I figured that it was just an error so I went back and had it taken care of. I have not had any problems with the car and still like it as much as I did when I purchased it two years ago. So I decided to go back to them. What a mistake! My wife has been looking around for a larger car for a few months now. we have been to a few dealers and know that we can get $13,500 on our trade in. That is what KBB says it is. Three dealers I have seen so far have told me that they would give that to me for it. Unfortunately the cars they had in stock were a little more than I wanted to spend. So I checked the website and found something in the price range I wanted to be in. I used their online trade in tool and it came back with $11,500.00 as the trade in value. I did the same thing with the care they had listed on the website for $26,995.00. The car came back as a trade in value of $21,000. I called David the sales person I purchased the first car from and he told me "Yes, we do have some room to negotiate on this car" I went in, my wife took it for a test drive and liked it. There was quite a bit of damage to the car that is not in the pictures on the website so he agreed that they would be fixed if I purchased the car. This is when we went in to negotiate price. He first tells me that the trade in price on my car is $8,000.00 and I pointed out that I did it on KBB that was $13,500 and their website came back with $11,500.00. He then tells me that the car I was interested in has a trade in value of $23,995.00. I asked him to show me and he pulls out a Galves guide (The Wholesale guide) and told me the $8,000 is what the would be able to wholesale it for because they do not want to have a non-Toyota on their lot. However if you look at their website they sell plenty of other manufacturers as certified used. Then I asked him to show me the car I was interested in in the same guide. He did and it was listed for $19,500.00 and then he proceeded to ad in all of the options as separate line items. i asked him to see the book and it specifically had in prentices that the model I was looking at was excluded from these options because they were standard. After that I asked him to talk to the person that makes the decisions and see if my offer of 11,000.00 and my trade would work or not because that is all I wanted to spend. Just then another sales guy comes over (I did not mention this before but this is the same sales guy he was with to look at our trade in while we waited at his desk.) so the other sales guy comes over and asks for the keys to the car I was looking at saying "They are really interested in this one". like that is going to make me spend $5,000.00 more than I should. david comes back from "talking to his manager" and tells me that we were off at least $5,000.00 so we thanked him and left. This place is really bad news !! More

Went though a car buying service and received the name of the internet manager : Jeremiah Tobin. Spoke to him, he confirmed they would honor the price received through the email and asked to meet with David the internet manager : Jeremiah Tobin. Spoke to him, he confirmed they would honor the price received through the email and asked to meet with David Ramirez who called and scheduled time. David also confirmed they would honor the price. Once we got there, they said the email and paper it was printed on, would not be honored. Jacked up the price significantly, would not even show us the car till we got up to leave after an hour and the manager came in to talk. Tried to constantly confuse us with numbers and options. I may have bought a Toyota this time (from another dealer) but am done dealing with this company for the rest of my life. More

Sue is head of the yellow team, and she has looked out for me for years. She will not try to oversell you on maintenance (like the periodic mileage checkup money makers) and will really try to save you m for me for years. She will not try to oversell you on maintenance (like the periodic mileage checkup money makers) and will really try to save you money. Sue is one of the reasons why I'd come back here to buy another Toyota. More

Due to the birth of my 3rd child we where in the market for a new mini van. The time schedule was short notice (before the baby is born) so we where working against the clock. My wife and I have very speci for a new mini van. The time schedule was short notice (before the baby is born) so we where working against the clock. My wife and I have very specific needs, Black outside and Tan leather in a Sienna Limited. We searched up and down the east coast ourselves via the web but it was hard to find the right car. Schuyler and his team where able to find the right car, get it to Morristown, added the dealer accessories we ordered and we were done. Great Price and Great service. Everything was perfect. More