Toyota of Morristown

After the service was done and ready to pay for the service, I showed the guy called Jared a coupon for a discount ,he refused to apply it and told me that I should show the coupon before the service w service, I showed the guy called Jared a coupon for a discount ,he refused to apply it and told me that I should show the coupon before the service was done which is weird , More

Went in for something minor. The next morning my hood would not open At ALL. Took it to nearby mechanic to find out why. Couldn't get it to open either. Went back to this dealers The next morning my hood would not open At ALL. Took it to nearby mechanic to find out why. Couldn't get it to open either. Went back to this dealership who had worked on the car the day before when the hood did open and they want me to pay $300 and change because some kind of way while it was in THEIR possession the hood latch suddenly RUSTED. It opened in a normal fashion when they looked under the hood the day before to give me an estimate as to what was wrong and needed repair which I paid them to do however when I received the car back from them the hood could no longer mysteriously open. Can't get any cooperation from this dealership at all. They advised that I do whatever it is that I need to do because its not their problem. They are trying to extort money from me to undo their faulty mistakes. Now I'm sure it was intentional on their behalf. THESE PEOPLE CANNOT BE TRUSTED More

This dealership after service support is the worst. Picked up our new 2024 Venza Limited on a Thursday at 8:30 pm, yes in the evening. Venza was out-side in the dark when we picked it up. The next mor Picked up our new 2024 Venza Limited on a Thursday at 8:30 pm, yes in the evening. Venza was out-side in the dark when we picked it up. The next morning noticed a small ding below the rear license plate. E-mailed our sales person Josh, he never responded, then called him and left a message, never responded. Next called the service manager, she never responded. Finally after a week of waiting, called and left a voice message with Ray Maglione the sales manager, he never responded. We are talking maybe a $250 ding repair. This quality issue should have been caught when Toyota of Morristown performed the PDI which Toyota pays the dealership to do. This will be our 7 Toyota purchase, first from Toyota Of Morristown and the last. This dealership is the worst of the worst after they have your $$. STAY AWAY.... Terrible customer service... More

Service man Doug Muller is one you do not want to be dealing with at the service Department at Toyota of Morristown! If you get assigned to him, ask for someone else PLEASE! THE MAN IS RUDE, NOT WELL VE dealing with at the service Department at Toyota of Morristown! If you get assigned to him, ask for someone else PLEASE! THE MAN IS RUDE, NOT WELL VERSED IN TOYOTA CARS, AND VERY UNPROFESSIONAL ! This person said the tech reproduced the problem we were having BUT CAN NOT FIND OUT WHAT WAS WRONG WITH THE CAR! THE MAN IS A TRAGEDY AND GOT VERY ANGRY AND ANIMATED WHEN I TOLD HIM WE WERE NOT PLEASED! HE WENT ON TO SAY AND I QUOTE..."THEN LEAVE YOUR CAR A FEW MORE xxxx DAYS AND WE WILL CHARGE YOU MORE!" WE LEFT AND I CALLED AN ASSOCIATE OF THE OWNER Johnathan Brauer TO COMPLAIN ABOUT THIS TOTALLY INCOMPETENT SERVICE PERSON THAT IN MY OPINION SHOULD HAVE BEEN FIRED ON THE SPOT FOR TREATING A CUSTOMER LIKE GARBAGE. More

I would first like to say that Brad Bible, my service advisor was very professional, informative, and very kind. Obviously, cost has become a major factor in today’s world so when you have someone so kin advisor was very professional, informative, and very kind. Obviously, cost has become a major factor in today’s world so when you have someone so kind and informative as I did with Brad, it makes it a little easier to accept that although our world that we once knew has changed, it is people like Brad that makes it easier. More

A+ service from Doug Muller. I request Doug every time I schedule my appointments. I have my 2012 Toyota Camry serviced regularly at Toyota of Morristown. I brought my car in on I request Doug every time I schedule my appointments. I have my 2012 Toyota Camry serviced regularly at Toyota of Morristown. I brought my car in on Monday, 2/26 as my check engine light was coming on. Doug ensured the most experienced technician addressed the issue. I feel comfortable that my car is serviced properly at every visit. Thank you for going above and beyond each and every time. More

Today I had a service done after 15k, routing tire front to rear and when I picked up the car it turned out that they forgot to tighten the wheel, it shouldn't have happened because he could have had an acc to rear and when I picked up the car it turned out that they forgot to tighten the wheel, it shouldn't have happened because he could have had an accident and they only apologized to me for it More

I shopped around, and Ignacio Cardillo and Toyota of Morristown was the most straightforward, forthright, considerate, and respectful of all the people I dealt with. Ignacio made the car purchase expe Morristown was the most straightforward, forthright, considerate, and respectful of all the people I dealt with. Ignacio made the car purchase experience a very pleasant one, which I wholly appreciate. Judy Y. More

This is a heartfelt thank you to Sean Sweeney for taking such good care of this novice car buyer! I recently purchased a RAV4 Prime with some help from my son-in-law. Sean was professional and very patien such good care of this novice car buyer! I recently purchased a RAV4 Prime with some help from my son-in-law. Sean was professional and very patient, taking time to be sure I understood all the bells and whistles and that I was happy with my purchase. He also promised me that I can contact him anytime when I have questions, which I have already done - and I received quick, easy to understand responses. Every time I entered the dealership, from the "just looking" phase to actually buying and then to finally picking up my plates and registration, I was greeted warmly and helped within minutes. I can only hope that my future service visits go as well! More