Toyota of Morristown

I have been an owner of Toyota for 14 years. Toyota cars are excellent and I have no complaints, but this dealership Toyota of Morristown is just nothing but a nightmare. First, I was assigned to a service are excellent and I have no complaints, but this dealership Toyota of Morristown is just nothing but a nightmare. First, I was assigned to a service team who does not offer any service on weekends while I was working in NYC!! I complained, but I was told that I could not change the team?! With my second purchase of toyota, I finally was able to choose the team who serves on weekend. Second, I always have to leave a car even for an oil change. It takes more than a half day to complete the oil change. Third, I always ask them to give me a call as soon as the work is done. They never did. Every time I call them to check when I cannot wait any more as I have to pick up my kids from school, the car was always ready. I complained to Toyota Headquarter so many times, but they never fixed this problem. Despite that fact that I clearly said I would not want to talk to any one at Toyota of Morristown, but HQ always had a service manager of this dealer call me. He left a message, sounded very uninterested not concerned at all, so I just ignored it. Nothing changed for the last 14 years. It is just unbelievable. Lastly, when I did a major maintenance, it took them three hours to report me that a tire has a nail on it and with wear and tear, I had to replace all the four tires. I talked to my friends who has different brands and no one experienced this kind of bad service. I finally trade in my toyota and now I am a Honda owner. More

The sales person I worked with was downright rude and insensitive. We are a great Toyota fans and most of our cars even in the extended family come from the Toyota. However, the way this person treated u insensitive. We are a great Toyota fans and most of our cars even in the extended family come from the Toyota. However, the way this person treated us and particularly the tone in which he spoke with my wife was disgusting. Please avoid him as far as possible. More

Purchased a new 2011 RAV4. Jennifer was our primary contact but Chris was also extremely knowledgeable and helpful. Both were a pleasure to deal with. We went in with a competitive price from another contact but Chris was also extremely knowledgeable and helpful. Both were a pleasure to deal with. We went in with a competitive price from another dealer. They did not meet that price but they had the car we wanted and came close enough on price. It was the last day of the month which probably helped in this respect. We also ordered a dealer installed bluetooth system which was ready when we picked up the car the next day. This was an unexpected but pleasant surprise. All in all we had a good experience. Jennifer was helpful, straightforward and easy to deal with. Her follow-up after the sale was also excellent. More

I purchased a used 2010 Venza from Jen Outen in May 2011. Even though I experienced some "bumps" in the process, my experience with this dealorship ended positively. Here are the highlights of my experience: Even though I experienced some "bumps" in the process, my experience with this dealorship ended positively. Here are the highlights of my experience: My Venza was competitively priced, and the sales team were very polite and friendly, however, responses to direct questions (via email) were at times slow or incomplete. (Example: I would ask 3 questions and 2 were answered.) I attributed this to them being busy. The dealorship stated this was an accident-free vehicle and was confirmed by CARFAX. Technically, that may be true, but upon inspection I noticed there had been some bodywork done around the right rear door handle that was not mentioned to me. When brought to their attention, it was explained that they had not noticed the area. I was disappointed in this response and ultimately we renegotiated terms to my satisfaction. Being an out-of-state buyer, I needed the titlework to be done in advance. As it turned out, the titlework was done prior to my arrival (for a fee) but it was filled out incorrectly. This was not discovered until I spent 2 hours at my local DMV. Fortunately, the correction was faxed me later that afternoon. My purchase included an additional smart key and a cargo mat. I was told I could pick up my smart key from my local dealership and the cargo mat would be mailed to me. Ultimately, I did receive both of these items, but did not get any follow up on the status until contacting Jim Kowalak (Parts & Service Director) and Michael Scimeme (Service Director.) Both of these gentlemen were very helpful. More

Jennifer and Chris were very helpful and knowledgeable about the car we were interested in. Chris was thorough with information during the test drive and was willing to work with us to get the right car. about the car we were interested in. Chris was thorough with information during the test drive and was willing to work with us to get the right car. However, the price was significantly higher than competitve models. Chris was able to explain why that was for them, which we appreciated, but the result was that we did not purchase. More

Mr. Swan was very nice to us from the onset. When we first visited we were still shopping around and not ready to committ. David did not overly pressure us during the visit and he was very diligent in first visited we were still shopping around and not ready to committ. David did not overly pressure us during the visit and he was very diligent in following up with us in the week following. When we experienced some difficulties that resulted in a delay in getting a new car, he was understanding. Along with the quality of the vehicles, this was the primary reason we returned to Toyota of Morristown when we got everything sorted out and were ready to invest in a new car. David and his manager did a great job of working with us to identify the best car for us that fit into our budget. More

The entire experience was really great. I had no intention of purchasing a car that day, i was just looking. The salesperson did not try to pressure me or give me the old" What do I have to do to se intention of purchasing a car that day, i was just looking. The salesperson did not try to pressure me or give me the old" What do I have to do to sell you a car today" routine. He was very knowledgeable and appreciative of mu business. i will be recommending this dealership to all family and friends. More

Third time I've used this dealership. This time, dropped off car for an overnight maintenance item and two repairs. Clearly stated that I had a Toyota extended warranty for additional repairs. Promised wo off car for an overnight maintenance item and two repairs. Clearly stated that I had a Toyota extended warranty for additional repairs. Promised work would be done next day. Next day came and no call. Had to call to find out car was done, but no one could give me a price for work performed. Showed up, told car was done, and began signing work orders to discover the repair work was never touched. When asked, they said they didn't know I had an extendeded warranty. Why didn't they record that information from me when I told them? Why didn't they call to ask me if I wanted to go ahead with the repairs, at which point I would have mentioned, again, I had a warranty? Why would they tell me the work was done when it wasn't? I told them I would be fine with a shuttle ride home as long as the work would be done the next day. "No problem." Next day, I have to call to find out what is going on. They don't have the parts, but they will be in the next day. Ok, but now I'm on day three without a car. Next day comes and, again, I have to call late in the day to find out what is going on. "Parts arrived late. We might have the car ready by 7pm." No thanks, just have it ready by 10am tomorrow (day 5). "No problem." Final day, no call by 10am, but their phone system was down. Since I could not contact them, I got a ride from my wife to the dealership. The car was ready by noon, but no apology from anyone concerning the problems. More

I bought a toyota prius got a very good price and very nice service!! Definitely recommended Mr Swan was very professional and it was a pleasure speaking with him. He was thorough and really seemed to c nice service!! Definitely recommended Mr Swan was very professional and it was a pleasure speaking with him. He was thorough and really seemed to care about what he was doing. Definitely this was a fair and decent place to buy a car. More

My experience at Toyota of Morristown was wonderful. We have purchased cars from them previously and were treated like old friends when we returned to purchase a new Highlander. Dave, Tim and Liz are extre have purchased cars from them previously and were treated like old friends when we returned to purchase a new Highlander. Dave, Tim and Liz are extremely knowlegable, professional, warm and easy to deal with. It was a pleasure. More