Toyota of Morristown

Negotiated for a 2010 Rav4 Sport. They offered the vehicle at a price that they were firm on. We decided to not buy on that day to consider it. In meantime Hurricane Sandy hit and our area was badly e vehicle at a price that they were firm on. We decided to not buy on that day to consider it. In meantime Hurricane Sandy hit and our area was badly effected. Internet manager kept calling asking to earn our business. Based on this we called the manager and said if the car was still available we would purchased at their offered price.he promised to call back. Approximately 10 minutes later we receive email from Internet manager stating that the car was available but they could not sell for the price previously agreed upon, saying that they could not accept our offer (actually the price was set by them not us) and that the car was now $1,000 more. Don't know why we didn't deserve at least a call back to be informed of this. Called the Internet manager about the change in price and he blamed it on a new store manager. We have owned several Toyotas which we purchased new, including a currently owned vehicle, and have always felt that we were treated fairly and honestly. Can't say the same for this dealership. Would certainly not recommend doing business with this dealership. More

Jim greeted my wife and I with a smile and a handshake, and took plenty of time test-driving multiple cars with us. Jim did not talk at us the entire time, rather, he allowed us to just spend time driving and took plenty of time test-driving multiple cars with us. Jim did not talk at us the entire time, rather, he allowed us to just spend time driving the car and to get a feel for the vehicle. When we did have questions, he was happy to answer them. The try-before-you-buy experience was very relaxed and not rushed. Once we found the model that interested my wife and I, the three of us settled on a fair price for the new car, though our trade-in was priced a bit lower than what we had researched. Until we signed the papers with the financing manager, Jim was the only Toyota representative with which we worked. This was such a welcomed change from previous experiences with other brands where we would be sent from manager to manager while working on a price. Our overall experience with Jim D. at Morristown Toyota was positive and relaxed. More

We have purchased many new cars and several previously owned vehicles from dealers over the past 40 years, but we can confidently say that Toyota of Morristown is number one hands down! They have written owned vehicles from dealers over the past 40 years, but we can confidently say that Toyota of Morristown is number one hands down! They have written the book on customer service, helpfulness and just plain being nice! It takes just a few seconds to feel like home here. We bought at great certified RAV 4 at a great price with a great level of confidence and appreciation. Perhaps Toyota of Morristown\ should change the name of the dealership to "Cheers"--Why? simply because you feel at home there where everyone knows your name and cares about you! More

I rented a Prius through Toyota of Morristown due to my car needing repairs and I wanted to test drive a Prius for a future purchase and Judy was more than accomodating to ensure my needs were met. The pr car needing repairs and I wanted to test drive a Prius for a future purchase and Judy was more than accomodating to ensure my needs were met. The process was fast and the experience was exceptional. Through this rental experience I feel assured that once I am in a serious search for a new car purchase I will shop at Toyotoa of Morristown. More

i have owned at least seven cars all purchased new. this was the worst experiance ever. it took them two months to provide ny plates for the new vehicle. failure to return phone calls. if you get saleman Da was the worst experiance ever. it took them two months to provide ny plates for the new vehicle. failure to return phone calls. if you get saleman Dave run to someone else. althought he was the source of problem; his boss anthony did nothing to take responsiblities for his stajj. i had to call the toyota customer service and threaten legal action. More

I have been an owner of Toyota for 14 years. Toyota cars are excellent and I have no complaints, but this dealership Toyota of Morristown is just nothing but a nightmare. First, I was assigned to a service are excellent and I have no complaints, but this dealership Toyota of Morristown is just nothing but a nightmare. First, I was assigned to a service team who does not offer any service on weekends while I was working in NYC!! I complained, but I was told that I could not change the team?! With my second purchase of toyota, I finally was able to choose the team who serves on weekend. Second, I always have to leave a car even for an oil change. It takes more than a half day to complete the oil change. Third, I always ask them to give me a call as soon as the work is done. They never did. Every time I call them to check when I cannot wait any more as I have to pick up my kids from school, the car was always ready. I complained to Toyota Headquarter so many times, but they never fixed this problem. Despite that fact that I clearly said I would not want to talk to any one at Toyota of Morristown, but HQ always had a service manager of this dealer call me. He left a message, sounded very uninterested not concerned at all, so I just ignored it. Nothing changed for the last 14 years. It is just unbelievable. Lastly, when I did a major maintenance, it took them three hours to report me that a tire has a nail on it and with wear and tear, I had to replace all the four tires. I talked to my friends who has different brands and no one experienced this kind of bad service. I finally trade in my toyota and now I am a Honda owner. More

The sales person I worked with was downright rude and insensitive. We are a great Toyota fans and most of our cars even in the extended family come from the Toyota. However, the way this person treated u insensitive. We are a great Toyota fans and most of our cars even in the extended family come from the Toyota. However, the way this person treated us and particularly the tone in which he spoke with my wife was disgusting. Please avoid him as far as possible. More

Purchased a new 2011 RAV4. Jennifer was our primary contact but Chris was also extremely knowledgeable and helpful. Both were a pleasure to deal with. We went in with a competitive price from another contact but Chris was also extremely knowledgeable and helpful. Both were a pleasure to deal with. We went in with a competitive price from another dealer. They did not meet that price but they had the car we wanted and came close enough on price. It was the last day of the month which probably helped in this respect. We also ordered a dealer installed bluetooth system which was ready when we picked up the car the next day. This was an unexpected but pleasant surprise. All in all we had a good experience. Jennifer was helpful, straightforward and easy to deal with. Her follow-up after the sale was also excellent. More

I purchased a used 2010 Venza from Jen Outen in May 2011. Even though I experienced some "bumps" in the process, my experience with this dealorship ended positively. Here are the highlights of my experience: Even though I experienced some "bumps" in the process, my experience with this dealorship ended positively. Here are the highlights of my experience: My Venza was competitively priced, and the sales team were very polite and friendly, however, responses to direct questions (via email) were at times slow or incomplete. (Example: I would ask 3 questions and 2 were answered.) I attributed this to them being busy. The dealorship stated this was an accident-free vehicle and was confirmed by CARFAX. Technically, that may be true, but upon inspection I noticed there had been some bodywork done around the right rear door handle that was not mentioned to me. When brought to their attention, it was explained that they had not noticed the area. I was disappointed in this response and ultimately we renegotiated terms to my satisfaction. Being an out-of-state buyer, I needed the titlework to be done in advance. As it turned out, the titlework was done prior to my arrival (for a fee) but it was filled out incorrectly. This was not discovered until I spent 2 hours at my local DMV. Fortunately, the correction was faxed me later that afternoon. My purchase included an additional smart key and a cargo mat. I was told I could pick up my smart key from my local dealership and the cargo mat would be mailed to me. Ultimately, I did receive both of these items, but did not get any follow up on the status until contacting Jim Kowalak (Parts & Service Director) and Michael Scimeme (Service Director.) Both of these gentlemen were very helpful. More