Toyota of Morristown

Went my maintanace routine service and spoke to Keith .I told him Ioncerned brakes abattery.When they finished he explained what was done everything checked out and my problem was fixed. Thank you Keith fo told him Ioncerned brakes abattery.When they finished he explained what was done everything checked out and my problem was fixed. Thank you Keith for your professionalism and knowledge highly recommend this dealership I've been coming here purchased my truck in 2014 and always am satisfied with the work t they do. More

Had a bad experience from a sales associate at Toyota of Morristown. Len Pizza, or Lenny (as he likes to call himself) is the man you need to avoid at all costs. His inappropriate comments and condescending Morristown. Len Pizza, or Lenny (as he likes to call himself) is the man you need to avoid at all costs. His inappropriate comments and condescending smirks made the whole experience a total fiasco. Anthony, a sales manager, did not amend the situation. We will not be returning to Toyota, this Toyota or any other as a matter of fact. As I understand not everyone one has the same experience, I suggest you avoid Len pizza if you want higher chances of having a good experience. More

Last year I bought a certified pre-owned 2018 Sienna. Within a year I needed to replace the tires. They let me drive off the lot with faulty tires. Now months later they're trying to get me to replace Within a year I needed to replace the tires. They let me drive off the lot with faulty tires. Now months later they're trying to get me to replace 2 more tires. They are crooks. How do they justify selling a car that doesn't have new tires? More

Brought my Prius in this morning for factory recall and couldn't have been more pleased with the service. Keith met me outside of the main office, wearing a mask and took care of all of the paper work. C couldn't have been more pleased with the service. Keith met me outside of the main office, wearing a mask and took care of all of the paper work. Car was ready in an hour or so. Great service. Thank you Keith! More

So happy with my experience, thanks Adam and Caroline. Guys if you need an honest dealer and a great deal just check them out. I did a trip from Philly, I got the best deal ever on a RAV-4 Hybrid, they ju Guys if you need an honest dealer and a great deal just check them out. I did a trip from Philly, I got the best deal ever on a RAV-4 Hybrid, they just charge the DOC fee, nothing else, No BS! No hidden fees ! Every thing is transparent ! Thanks again Toyota Of Morristown! More

Ricky Loaknauth and Braylin –Far Above and Beyond! In 2013, I took my 2003 Sequoia to Morristown Toyota for a recall for frame undercoating due to rust. The trailer hitch is now rusted. I called Toyo In 2013, I took my 2003 Sequoia to Morristown Toyota for a recall for frame undercoating due to rust. The trailer hitch is now rusted. I called Toyota and they said that the undercoating was a one-shot deal—no warranty. They referred me back to the dealership. Service manager Ricky Loaknauth called me, discussed the rust issue on Sequoia frames, and offered to me to bring the truck in so that they could inspect the frame free of charge. I took the truck in, they put it up on the lift. Not only was Braylin, the technician, thorough and knowledgeable, he brought me into the shop and showed me exactly the areas of concern on the frame and explained why. At no time did either Ricky or Bryalin try to sell me anything or pressure me to have any work done there. The experience was far better than I ever could have imagined! The rating system does not go high enough to rate that service that I received. Thank you Ricky. Thank you Braylin for the outstanding service! More

We had a deal to lease a RAV-4 and were working hard to meet the dealer’s payment requirements of a certified check while all banks are closed. Five calls over 4 days to the finance department with no call meet the dealer’s payment requirements of a certified check while all banks are closed. Five calls over 4 days to the finance department with no callback. When we called our salesperson to help he hung up on us. And by the way, he ditched us to a younger associate during our appointment with him. The manager of the dealership was also like xxxx on a bull. No help. We went to East Coast Toyota & got the same car, same terms, only a personal check & we will have the car tomorrow morning. More

Honeymoon Continues - Loving the Service Department - Keith This is long past due … a BIG SHOUT OUT to the Service Department Hero ( Keith Gonsisko) and Heroine (Erin Mayo)!!!! This dynamic duo should be cast This is long past due … a BIG SHOUT OUT to the Service Department Hero ( Keith Gonsisko) and Heroine (Erin Mayo)!!!! This dynamic duo should be cast in a superhero movie - they do amazing feats every time I service my car. Dealer servicing and car repair is all about relationship and relationship building … cut to the chase … you have tried the rest … NOW GO TO THE BEST … Keith and Erin will know you and your car like a long lost relative. … They know the mechanics in the shop … they get your car serviced / repaired with no mumbo jumbo shop talk … the job is done right the first time … AND … stop shopping around … the PRICE WILL BE RIGHT !!. I had some work needed … driving my 2007 hybrid Camry … and (may God forgive me!) I shopped my old non-dealer greasy haired - oily fingernails mechanic to save a buck … (shhhh don't tell Keith and Erin). Guess what? HIS ESTIMATE WAS MORE THAN THE SERVICE AT TOYOTA OF MORRISTOWN … DO YOURSELF A FAVOR … SOONER THAN LATER … CALL KEITH OR ERIN AND GET YOUR CAR FIXED AND RUNNING GOOD … REAL GOOD !!! PS: No paid plug here … and LONG PAST DUE FOR ALL THE GREAT WORK THEY HAVE DONE FOR ME!!! N More

Top Notch Service As Usual! Erin is a Gem! I'm somewhat confused by some of the reviews i've read here. I have always trusted the service of my car to this dealership and have never had any is I'm somewhat confused by some of the reviews i've read here. I have always trusted the service of my car to this dealership and have never had any issues. At nearly 150k miles, my V6 still runs like new. Just last weekend I brought my car in for a major service. I worked with Erin Mayo for the first time and will definitely request she be assigned to all my future services. Erin is super knowledgeable, kept me fully informed, answered all of my questions and concerns in a timely manner, and had just the sweetest disposition throughout the service process. Pleasant, honest, and fair customer service has devolved in the corporate world over the past decade with profits being the primary driver. I'm so glad to see that this dealership and especially Erin have not followed that general trend. They definitely place customer satisfaction above all - Erin's a gem! More

FRAUD AND CHEAT I am writing with regards to the 2014 Toyota Avalon Limited 4dr I purchased in New Jersey, USA on August 7, 2014. I took my car for service at Toyota I am writing with regards to the 2014 Toyota Avalon Limited 4dr I purchased in New Jersey, USA on August 7, 2014. I took my car for service at Toyota of Morristown service center for oil change and fix the blower motor due to some noise coming out from dash area. I left my car overnight on Jan 22, 2020 and picked it up next night on Jan 23, 2020. Upon checking the car I noticed that the driver side rear door has big scratches. At first I thought its just salt marks but when I tried to clean it I see that it was not just salt marks but actually there was a dent and it was all scratched up. Before taking the car out of the service department I spoke to the service advisor and he verified the dents and scratch marks on the car. Next day - Jan 24, 2020 - This morning I called the dealer and spoke to the Service manager about the issue. Tom (Service manager / director) was extremely rude to me and was not ready to listen to me. He just picked up the call and denied of what happened. He kept telling me that I am lieing and this was not done at his dealership. He insisted that this scratches and dent was from something else which I might have not noticed and now I am trying to accuse them. But the fact is that there was nothing on it when I left the car for service and there were scratches and dents when I was to pick up. So it is clear that they were done at his dealership by someone working for him. For me I take care of my car extremely well. And I am really upset with the way this is being handled. More