Toyota of Morristown

Douglas was very informative and keep me updated during the process since I got my 21rav4 hybrid Morristown have been my choice of service haven’t had any problem the process since I got my 21rav4 hybrid Morristown have been my choice of service haven’t had any problem More

They gave me a 9am appointment for service (oil change and tire rotation) so since it was an appointment, not a walk in l waited. 4 hours later, the car hasn't even gone in. Almost 6 hours for an oil ch and tire rotation) so since it was an appointment, not a walk in l waited. 4 hours later, the car hasn't even gone in. Almost 6 hours for an oil change! THIS WILL BE THE LAST TIME AT Toyota of Morristown More

This is the most crooked dealership that I've ever dealt with...the finance person I dealt with Paul Cabrera (if you are assigned to him -- just run away) first of all, he did not apply for the New College with...the finance person I dealt with Paul Cabrera (if you are assigned to him -- just run away) first of all, he did not apply for the New College Credit which I was eligible for and sent all required documentation several days before going in to pick up the vehicle -- then he tried to convince me that it wasn't a big deal because he "Got me a lower rate" -- well, the rate from Toyota Financial Services plus the 500.00 credit was a better deal than the rate he got me. When I pointed his out to him he basically pressured me into taking the loan because it would take him "Several hours" to process the Toyota credit and I simply did not have that kind of time. I purchased the Toyota care warranty which I specifically said I wanted to pay for out of pocket -- and I was charged the exact amount for the warranty on my credit card...the dealership has a policy that they charge no more than 3k on a credit card towards a down payment -- which I get. So when I was charged 4279.50 -- I assumed it was the 3k down payment and the 1279.50 for the Toyota care warranty. What this crook did, despite me explicitly telling him I did not want the warranty in the loan (because I figured I might cancel it and go with a different dealership when I got home) well, he increased the down payment (which is against their company policy) and then he rolled the vehicle service agreement into the loan. So now he is saying that I won't be refunded anything and it will go towards the loan -- which is not at all what I asked him to do. Here's the best part and why I would I highly recommed to avoid this dealership at all costs. I have reached out to no less than 3 managers -- left voicemails and included them on emails. I wanted them to know exactly what this employee did-- 3 weeks later I have yet to receive an email or a call from any manager or any one at the dealership -- I have called and emailed Ray he GM - Anthony - one of the sales managers...the truth is, once you buy a car from them they really don't care about you or the fact that they have a completely unethical individual working in their finance department -- they don't care enough to even call or email the customer back to learn what happened. That is the true hallmark of a completely dysfunctional organization. My hope in writing this review is to protect others from the unethical individuals working at Toyota of Morristown. This is specifically about the finance side of things and the management who clearly encourages this type of behavior. Would never buy a vehicle here again and will make sure to warn everyone I can to avoid these crooks as well. More

I just want to thank Alvin Delgado and Juan Zuluaga of Toyota of Morristown for their outstanding sales and service. Alvin greeted me as I entered the dealership. After inquiring about what type of car I Toyota of Morristown for their outstanding sales and service. Alvin greeted me as I entered the dealership. After inquiring about what type of car I was interested in, Alvin directed me to Juan who was very friendly and knowledgeable. In this challenging time of car buying, I was worried I’d have to settle for a different color or different features but I was able to get the exact RAV4 I wanted. From the test drive to the demonstration of the features to the financing, everything was seamless. Highly recommend coming to this dealership and working with Alvin and Juan! More

today I left my Toyota Camry in the morning for an oil and filter change at 8:30 in the morning! promised to complete all work at 11:30 in the morning, the time was missed, I had to go a second time! an and filter change at 8:30 in the morning! promised to complete all work at 11:30 in the morning, the time was missed, I had to go a second time! and set the full price, ignoring the offer from Toyota for a 50% discount More

Toyota Morristown is the WORSE dealership we had to deal with from SALES to SERVICE. If I could give a negative star review I would. The salesperson who we worked with- Barbara was pleasant but the upper ma with from SALES to SERVICE. If I could give a negative star review I would. The salesperson who we worked with- Barbara was pleasant but the upper management who processed our sale was so deceiving with their promotions. They really live up to the SNEAKY CAR SALESMAN reputation. Also their service on my brand new 2021 Sienna was not so great. I paid extra for exterior car wash and interior vacuum service and they returned it half clean on the inside. Driver and passenger seat areas were cleaned but everything in the backseat were left dirty and untouched. Obviously, their staff were too lazy and could not care less. Mind you, I bought a brand new 2021 Sienna. I'm not expecting exceptional 5 star treatment but at least a decent job. They were saying that due to covid-19, they do not clean the back seats. I think that's BS. You already entered the car and it wasn't mentioned that this was excluded when they offered the cleaning service. I think the covid-19 reason is BS since they already entered the same car anyway. If this was mentioned when they offered the cleaning service in the beginning, I wouldn't have paid for them to clean it. Obviously, down to the $20 cleaning service, they are still trying to be sneaky about it.. This dealership Sucks and I will never recommend anybody going there. Toyota Universe on RT 3 is much much better - they maybe busier but that's because they give better service. More

I tried many different Toyota Dealerships in NJ, and found this one to be the best. They treat you the way you want to be treated. My salesperson Bonnie Malcomson was great. She didn't play any games found this one to be the best. They treat you the way you want to be treated. My salesperson Bonnie Malcomson was great. She didn't play any games and worked with me to get the price I wanted. I'm so glad I went here to get my Rav 4. More

Keith Gonsisko of Morristown lived up to his promise scheduling and following up on my recall. Great service. Very professional. They picked up my car and returned it before time quoted. scheduling and following up on my recall. Great service. Very professional. They picked up my car and returned it before time quoted. More

My experience was amazing Mike Barry in the service Dept My experience was amazing Mike Barry in the service Dept professional Courteous polite and patient He took time to helped me with everything. My experience was amazing Mike Barry in the service Dept professional Courteous polite and patient He took time to helped me with everything. I would highly recommend asking for Mike Barry if you go to Toyota of Morristown More