Toyota of Morristown

Easy to get an appointment. Very good feedback. Car ready at time stated. Overall satisfied Very good feedback. Car ready at time stated. Overall satisfied More

Had an appointment for a routine oil change. They advised I needed a new cabin filter which they installed. Turnaround time was very reasonable. They did a good job with the complementary was They advised I needed a new cabin filter which they installed. Turnaround time was very reasonable. They did a good job with the complementary washing of the car. More

Went to this dealer for a TPMS failure. They charged me $395.00 for the part. I decided to do a google SEARCH. A Toyota dealership quoted $129.95 for 4 of these sensors. Wow! talk about inf They charged me $395.00 for the part. I decided to do a google SEARCH. A Toyota dealership quoted $129.95 for 4 of these sensors. Wow! talk about inflation from Morristown Toyota! More

had a great experiance with service car was fixed and ready when promised thank you! Mia ready when promised thank you! Mia More

Had brake failure issues, Doug was courteous and helpful. Dealership took care of warranty repair without hassle. Dealership took care of warranty repair without hassle. More

This is the second vehicle we have purchased and serviced at Toyota of Morristown and are completely satisfied with the quality and services provided. Our Service Provider is Braylin Hernandez and his attent at Toyota of Morristown and are completely satisfied with the quality and services provided. Our Service Provider is Braylin Hernandez and his attention to detail and service has been exceptionally good. Delighted!! More

I received an Email saying there was a special on windshield wipers. When i arrived and service individual approached I stated i was onlt there for the replacement he scoffed and proceeded to tell me windshield wipers. When i arrived and service individual approached I stated i was onlt there for the replacement he scoffed and proceeded to tell me I should go purchase the wipers at parts department and they would then replace them when they got around to it. I got my walker out of the back seat and was pointed to the parts department at the other end of the service bay while the servuce rep went back to standing behind his counter. This is not what i would. Consider customer service from a service department. This is the 3rd time I've received what i cansider less than stellar costemer service from this dealershio. I as bought my 2018 Toyota and am consider trading it in but I will reconsider using Morristown Toyota on my next purchase. More

Douglas was very informative and keep me updated during the process since I got my 21rav4 hybrid Morristown have been my choice of service haven’t had any problem the process since I got my 21rav4 hybrid Morristown have been my choice of service haven’t had any problem More

They gave me a 9am appointment for service (oil change and tire rotation) so since it was an appointment, not a walk in l waited. 4 hours later, the car hasn't even gone in. Almost 6 hours for an oil ch and tire rotation) so since it was an appointment, not a walk in l waited. 4 hours later, the car hasn't even gone in. Almost 6 hours for an oil change! THIS WILL BE THE LAST TIME AT Toyota of Morristown More

This is the most crooked dealership that I've ever dealt with...the finance person I dealt with Paul Cabrera (if you are assigned to him -- just run away) first of all, he did not apply for the New College with...the finance person I dealt with Paul Cabrera (if you are assigned to him -- just run away) first of all, he did not apply for the New College Credit which I was eligible for and sent all required documentation several days before going in to pick up the vehicle -- then he tried to convince me that it wasn't a big deal because he "Got me a lower rate" -- well, the rate from Toyota Financial Services plus the 500.00 credit was a better deal than the rate he got me. When I pointed his out to him he basically pressured me into taking the loan because it would take him "Several hours" to process the Toyota credit and I simply did not have that kind of time. I purchased the Toyota care warranty which I specifically said I wanted to pay for out of pocket -- and I was charged the exact amount for the warranty on my credit card...the dealership has a policy that they charge no more than 3k on a credit card towards a down payment -- which I get. So when I was charged 4279.50 -- I assumed it was the 3k down payment and the 1279.50 for the Toyota care warranty. What this crook did, despite me explicitly telling him I did not want the warranty in the loan (because I figured I might cancel it and go with a different dealership when I got home) well, he increased the down payment (which is against their company policy) and then he rolled the vehicle service agreement into the loan. So now he is saying that I won't be refunded anything and it will go towards the loan -- which is not at all what I asked him to do. Here's the best part and why I would I highly recommed to avoid this dealership at all costs. I have reached out to no less than 3 managers -- left voicemails and included them on emails. I wanted them to know exactly what this employee did-- 3 weeks later I have yet to receive an email or a call from any manager or any one at the dealership -- I have called and emailed Ray he GM - Anthony - one of the sales managers...the truth is, once you buy a car from them they really don't care about you or the fact that they have a completely unethical individual working in their finance department -- they don't care enough to even call or email the customer back to learn what happened. That is the true hallmark of a completely dysfunctional organization. My hope in writing this review is to protect others from the unethical individuals working at Toyota of Morristown. This is specifically about the finance side of things and the management who clearly encourages this type of behavior. Would never buy a vehicle here again and will make sure to warn everyone I can to avoid these crooks as well. More