Toyota of Morristown

Incredible deal with HONEST people If anyone wants a honest dealership, with a friendly, knowledgeable sales team who works hard to close a deal, you need to shop here. Greeted with a f If anyone wants a honest dealership, with a friendly, knowledgeable sales team who works hard to close a deal, you need to shop here. Greeted with a friendly receptionist upon entering the dealership, that alone helps to ease the initial pressure of tracking down a salesperson. But my salesman was Angelo who worked tirelessly to find the particular car I wanted. He went the extra mile to patiently answer my questions and to make sure I was 100% satisfied with his answers. It took only a few days to locate and swap for the car that had the model and color I wanted. My tradein was even appraised at a fair price and thanks to Alvin Delgado attentiveness, the appraisal was done quickly due to my time constraints.. But when the sales manager, Anthony Manzo, approved the incredible price I got, that sealed the deal. Ive dealt with countless dealerships over my lifetime and this is the BEST by far. Everyone was friendly and professional. Kudos to management for assembling and training such a family oriented and cohesive team. More

Added acquisition fee even though it was included in lease p Had negotiated monthly payment with no money down and all other fees, dmv, taxes included into payment. My Elderly parents went to sign and they were Had negotiated monthly payment with no money down and all other fees, dmv, taxes included into payment. My Elderly parents went to sign and they were duped to pay an extra $895 for acquisition fee even though I have emails and I was physical there and signed sales receipt that everything is included in monthly payment. They tried to charge for sales tax on monthly payment, and I had to put a stop to that. I should have gone with them to sign with finance guy, but apparently they still found a way to rip off my parents. Currently trying to get a hold of GM. Talia internet sales was great. Rest unethical. More

Toyota of Morristown Service Dept I recently purchased my 9th Vehicle in the past 30 years from Toyota of Morristown. Their service department is excellent. John Baran is the best. He I recently purchased my 9th Vehicle in the past 30 years from Toyota of Morristown. Their service department is excellent. John Baran is the best. He is very friendly and prosessional. He has earned my trust and loyalty over years of servicing my cars. I have only had good experiences there since Mr Baran joined the service department. More

top notch sales experience came to inquire and purchase a new RAV4 - Candy has been very professional and knowledgeable. Absolutely no pressure and she answered all our questio came to inquire and purchase a new RAV4 - Candy has been very professional and knowledgeable. Absolutely no pressure and she answered all our questions about different models. Pleasure to deal with her and her manager. More

Very happy with my new 2017 Toyota Corolla !!! This is my second car from Toyota of Morristown I appreciate all the help I got from Alvin Delgado and Juan Cascardo very professional on what they do This is my second car from Toyota of Morristown I appreciate all the help I got from Alvin Delgado and Juan Cascardo very professional on what they do ,always cared and help me to get a excellent deal on my brand new corolla . More

Best cat buying experienvelopes ever! I appreciated Juan and loved the open, full disclosure service. It was so refreshing to feel like the team at Morristown Toyota cared about me and my I appreciated Juan and loved the open, full disclosure service. It was so refreshing to feel like the team at Morristown Toyota cared about me and my family. I will recommend them to everyone! More

Purchased brand new Toyota Camry 2017 I had a good experience finding a vehicle of my choice of specification for good price. and Sales team is very good and had a great experience and Ju I had a good experience finding a vehicle of my choice of specification for good price. and Sales team is very good and had a great experience and Juan Cascardo was helpful in all aspects. More

Really got a very bad experience with Toyota Morristown I got very bad experience with my Certified Toyota Highlander from Toyota Morristown New Jersey. I bought my certified car almost 19k miles and after I got very bad experience with my Certified Toyota Highlander from Toyota Morristown New Jersey. I bought my certified car almost 19k miles and after 4k I start feeling vibration when i am pushing brake. I went to the nearest Toyota Dealer (Toyota Dayton at Rt 130 NJ) they states that I need to change my car’s front pads and rotors. And they got surprised how I got a certified car with that brake condition. They proposed to me to contact Toyota Morristown and ask them to get an Authorization to do the job in the nearest Toyota dealer instead driving 100 miles (round trip) to do my car’s job. Spoke with the Service Center at the Morristown Dealer, they said, no way and maybe has Toyota Dayton at RT 130 wanted to do extra jobs for my car to pay them extra moneys. I got an appointment to check my car’s brake at Morristown’s dealer, after one hour, one of the Customers Service told me that’s true I need to change my car’s front brake and rotors and it’s going to be for free because my car still under warranty. But he apologized because they don’t have them on Stock. I got surprised, asked him, how come you don’t have pads and rotors for 2014 Highlander, how I am going to drive my car? NOTHINGGGGGG He gave me an appointment after one week. I went home and after 2 days I checked my car history in Toyota Owner Website, I found that he mentioned in my car history that my car needs front brake pads and rotors but the Customer does not want work done ( Client Declined the Service ) Went back on my appointment date, drove 100 miles (round trip) to finish my car’s service, after 3 hours and half waiting, the Customer service told me that they just changed the pads and resurfaced the rotors. Told them I am not happy, waiting 3 hours and half for getting an incomplete job, you promised me last week to change pads and rotors, he said no, we have to try to cut the rotors first, asked him why you have changed in my international vehicle report, lying and saying that the customers declined the job, I got no answer. Spoke with the Service Center Manager to get answers for my question, nothing and still nothing. Wish I can get someone who can help me to change my Car history report and to take action with them. As much am really happy with my Highlander, but really I am surprised how come Toyota can’t take any action with them? I have already opened 2 cases with Toyota and didn’t get any responses. My phone number is 7324290827. Johnsamir78@gmail.com More

Debra Sansone - Excellent Assistance! We were looking for a new Toyota and went to Morristown. Debra Sansone was gracious, personable and knowledgable, helping us try the latest models inc We were looking for a new Toyota and went to Morristown. Debra Sansone was gracious, personable and knowledgable, helping us try the latest models including a Camry, Corolla and Highlander. It was a dificult decision to make and she was helpful in this process. She provided a high quality service -- we got a 2013 Highlander, which has been a good car -- and we would definitely recommend her assistance! Sincerely, GVD, Mountain Lakes, NJ More

Raymond O'Brien I've been a Toyota Morristown customer for several years and haven't had any customer service problems until very recently, when Raymond O'Brien was a I've been a Toyota Morristown customer for several years and haven't had any customer service problems until very recently, when Raymond O'Brien was assigned to my account. Raymond O'Brien exhibited the worst form of customer service. He refused to address my needs after I had been there all day and insulted me. He should be penalized, if not fired for disrespecting and harassing a loyal customer. More