Toyota of Morristown

Don’t Buy or Lease a Car from Toyota Morristown I went to this dealership in a good faith so after weeks of negotiations we got agreed on payments The financing manager tried few times to get more I went to this dealership in a good faith so after weeks of negotiations we got agreed on payments The financing manager tried few times to get more money from me and he printed the contract for 12k miles and I told him that it’s 15k so he print a new contract for 15k which I signed and he submitted to Toyota for 12k and forged my signature, after I signed my contract for 15k I went to the restroom and he stole the page with the miles from me My best advice don’t even try to deal with this people More

Answered all question Can not say enough good things about Guy Falco. He was the sales person. He kept in contact and answered all my questions by phone text and email. Did Can not say enough good things about Guy Falco. He was the sales person. He kept in contact and answered all my questions by phone text and email. Did not leave me hanging. More

Horrible place to go for things related with your car The staff at service center is not willing to answer the questions. They market many benefits of coming to this place for service, but none of those b The staff at service center is not willing to answer the questions. They market many benefits of coming to this place for service, but none of those benefits is realized. Saw an elderly lady's comments got ignored and laughed at behind the back. Respect for a customer is the minimum thing a service provider can have for their customers. More

Dont buy a car with Entunes They sell you their crappy Entunes system, which ends up not working with IPhones. Dealership and Toyota tell you tough xxxxe they do not care. They sell you their crappy Entunes system, which ends up not working with IPhones. Dealership and Toyota tell you tough xxxxe they do not care. More

Great dealership After searching for a new car in my immediate area, and being disappointment by the unprofessional ethics of a couple of dealers, I went to Toyota of After searching for a new car in my immediate area, and being disappointment by the unprofessional ethics of a couple of dealers, I went to Toyota of Morristown and found a car I wanted. I used to take my company car to them for service, but the last couple of years I had a different make. Even though there's a Toyota dealer about 5 miles away from my home, I rather drive the extra distance to get the exceptional service I get at Morristown. My salesmen was Adam Kolodziejski. It was a pleasure dealing with Adam, he is a professional, and gave me a great deal. More

Great Experience I would like to take a moment and rate my experience at Toyota Morristown of New Jersey. We recently purchased a 2018 Toyota Corolla, the personnel i I would like to take a moment and rate my experience at Toyota Morristown of New Jersey. We recently purchased a 2018 Toyota Corolla, the personnel is well trained and professional. The salesman Juan Martinez demonstrated his knowledge on the field and patiently helped my son pick up the vehicle that suits his lifestyle needs. Erick Arroyo, the Toyota Finance Director was extremely helpful by guiding us through the process, answering questions and being truthful to his word. Thank you to Alvin Delgado and all the personnel who provided a superior service. I will definitely come back to the Toyota at Morristown and recommend their service at any time. More

Pleasant experience We had a pleasant experience at the Toyota of Morristown, Erin Mayo was very friendly, and very helpful in the service department. My husband and were We had a pleasant experience at the Toyota of Morristown, Erin Mayo was very friendly, and very helpful in the service department. My husband and were very happy with the service, and would recommend this dealership to anyone More

Great service Erin Mayo of Morristown Toyota is very friendly, helpful and professional. She puts you at ease and makes you feel like you and your vehicle are in go Erin Mayo of Morristown Toyota is very friendly, helpful and professional. She puts you at ease and makes you feel like you and your vehicle are in good hands. Thank you! More

Terrible service and bad management I bought a Sienna AWD which came with RFT (Run Flat Tires) that was bad news since the beginning. First to Toyota, you designed a family van with RFT I bought a Sienna AWD which came with RFT (Run Flat Tires) that was bad news since the beginning. First to Toyota, you designed a family van with RFT and no spare. How would one go on a vacation which a family in a minivan with no spare ?! Granted I can drive a RFT 50mi at 50mph to where ?! on a Sun eve. returning still 200mi from home with my family in the car. Think..!! And of course the tires wore out at 27,000 miles and cost me more than $1000.00 to replace. Yes, extremely expensive. I took the van in for all 4 tire replacement and was not happy. I was told by Morristown Service dept. that's normal and Yes everyone complains about the poor tires. But we at Toyota do not care, very clear. "Life happens" "its a very heavy vehicle tires wear off quickly" exact words from service guy (total xx). I asked them do do the alignment so possible I don't have same problem again at another 27,000 miles. When I requested warranty on the alignment I was told there is none... Wait you don't warranty your own work ?! I could have gone to Firestone and gotten a 12,000mi warranty for $79. Why did I even come to Toyota. Plus the van is still under warranty alignment should have been included under Toyota care as well as why the tire are only worn on the inside. This just tells me not only not to use them again for service, and never buy a Toyota form them ever again. ** Zero stars to the Service manager his manners and the dealership to do no good after selling a vehicle. More

Horrible experience after the sale!! It appears that Toyota of Morristown make good deals and you are tempted to buy from them but BUYER BEWARE. After you deal wit the sweetest internet It appears that Toyota of Morristown make good deals and you are tempted to buy from them but BUYER BEWARE. After you deal wit the sweetest internet manager on the planet you are then subjected to Anthony M. who claims to be in charge and is completely full of himself. He is menacing, dishonest, argumentative and uncaring. I bought two cars in 8 weeks and he just could care less and did not keep his promise of furnishing me with the accessories that were promised although it was clear I paid for them. Not until fighting and aggravating myself to no end did he provide what he promised and had me pay for. Make sure if you buy accessories, that they delineate each one and not just tack the price on to the price of the car and then claim foul!! I am an honest person and was treated like garbage by this dealership, they simply don't care or he wouldn't be there. No apologies....he said he would REPO (AN ALREADY PAID FOR IN CASH CAR) if I canceled my accessories via the credit card company! I never saw such unprofessionalism or nonsense. He fought tooth and nail for 53 dollar cargo mat (which I clearly paid for) knowing I just bought two new cars! He acted as though he wanted nothing to do with this and said "I have a 20,000,000 dollar business to run" as if he was in charge for which I found out today he is NOT! Good customer service goes a long way, Anthony M. makes it so that won't happen here. Jason Ratti, the General manager called me today to and asked me if there was anything he can do. I say NO there isn't at this point the damage is done. I appreciated his candor and feedback but I still feel very sour about this place and just wish it was different. If you don't like aggravation, stay away. I cried on the way home out of frustration. I am an older woman and just don't understand a bully guy doing this to a customer! More