Toyota of Manhattan

After waiting about a month or so, I finally received my RAV4 Prime SE. I am happy that I purchased the car, but throughout the process, there were issues, but the attention to detail at the end of the tra RAV4 Prime SE. I am happy that I purchased the car, but throughout the process, there were issues, but the attention to detail at the end of the transaction required that I grade Toyota of Manhattan "poorly." Due to the shortage of vehicles, I was one of the lucky customers to place a hold on the car while in transit. While waiting for the car to be delivered, I worked with my bank for a car loan. Toyota Finance charged 5.03% for excellent credit, while Bank of America charged 2.9%. Ray, the Salesperson, stated that BOA sends checks instead of wiring funds. I responded, "If Toyota guarantee's the same rate, I will change the financing." BOA required information from Ray regarding the vehicle. There was some confusion about the color of the car and its make. That was resolved. When UPS delivered the bank check, it was misplaced even after I indicated who received it and the time. I almost canceled the transaction. Let me step back. I was told the car would be available next week. I was please because I needed to inform BMW that I was returning the lease. Unfortunately, that did not occur. Ray told me the car was ready now. I explained that is an inconvenience because you told me it would be in a week, and I was coordinating the return as such. Fortunately, BMW said not to worry, and they will pick up the car from Toyota. Kudos to BMW. After confirming with Ray that I would be at the dealership by 6:00 pm, I got a text while driving in heavy traffic at 5:20 pm to pick up the car on Saturday. I took the time to remind Ray about customer service. I was very frustrated, and I agreed to the change. When I arrived on Saturday, here are the issues I faced: The car mileage did not match the paperwork. The car was not detailed and prepared for delivery as the other vehicles were ready for pick up by their new owners. The back of the car had dirty shoe marks and tires dirty, which verified the car was not washed. Ray was made aware of this. During the short New Vehicle Delivery Checklist discussion, Ray acknowledged that they did not fill the car's gasoline. He stated, please fill it up and send him the receipt for reimbursement. I agreed. I shared with Ray, "The Seller's market will change back to the Buyer's. Customers will not accept "punching" car dealership when there are others throughout the city and state." He agreed. So what triggered me to write this review? I accepted that there was less than a quarter of a gasoline tank. But when I saw the car was not battery charged (10% charged), I went "ballistic." Toyota did not give me a charged vehicle battery???? Toyota did not have electricity to charge the car???? When I arrived home, I reviewed the Toyota App on my phone and saw there was a Recall alert. Ray told me none when I went over the app with him. It was a software update error that is tied to safety. Again, the car was not ready for customer delivery. Toyota of Manhattan doesn't treat all their customers in this manner. My question is, "Why did they treat a cash transaction customer so poorly?" My answer is, "They do not care!" More

Pleasant experience working with Raymond Simo, Manager Maxim, and Freddy at Finance office 👍🏽 . Great folks, they listen to your concerns and try to address the issues as far as they can. Certainly reco Maxim, and Freddy at Finance office 👍🏽 . Great folks, they listen to your concerns and try to address the issues as far as they can. Certainly reconsider this dealership.😀 More

The level of greed is unbelievable. One guy said let's up the price of the car for $1800 and I will give you a $200 check. Come on Its says alot about him though. Wasted a whole d One guy said let's up the price of the car for $1800 and I will give you a $200 check. Come on Its says alot about him though. Wasted a whole day. Hope that I won't have to go to court for my refund. More

It was a pleasant first time experience. Great service and friendly atmosphere and welcoming people. Great service and friendly atmosphere and welcoming people. More

Excellent customer service. very nice guy,respectful.He get everything done.You should be proud of him very nice guy,respectful.He get everything done.You should be proud of him More

Inquired about a Camry they had on their website. After a couple weeks of phone calls an emails back and forth, the car disappeared from the website. I asked if it was still available, they said yes, After a couple weeks of phone calls an emails back and forth, the car disappeared from the website. I asked if it was still available, they said yes, don't worry about the website. Made special arrangements to travel to the dealership on a Saturday. Upon arrival, was told the car was already sold and the salesman tried to sell me cars that were thousands of dollars more expensive. I tried calling and emailing the person who called and emailed me many times to lure me into the dealership, but they suddenly disappeared. Shameless and intentional bait and switch tactics. Find another dealer unless you're looking to be lied to, ripped off and have your intelligence insulted. More

Recently I purchased my new Toyota very happy thank you Nelson Nunez I highly recommend Nelson Nunez I highly recommend More

I walk in to test drive and hopefully buy a car my hub and i found online. Nelson tells me he has serviced my husbands car. This is not true. Then tells me pre-certification means it’s not yet certified and i found online. Nelson tells me he has serviced my husbands car. This is not true. Then tells me pre-certification means it’s not yet certified and he could have my back with that. I say you mean you charge for certification? He says don’t worry about it. I call my husband who is in front of the computer and gives me the date it’s already been certified. I tell Nelson this car was certified on 2/3 listed on Carfax. Nelson turns to a page he had previously printed out for me, and knows how to read, and says oh yea —like it’s a surprise. I wait and hour and a half during which he tells me variously the car is coming in 20 mins or 10 mins. At that point nothing he’d said to me was actually true and I’d wasted my morning off work. More

the price of the car has change at the time of delivery 🤦🏻‍♂️🤦🏻‍♂️. I booked a car a month ago, I agreed with the salesman with all details and price. I give him all the requested documents and credit 🤦🏻‍♂️🤦🏻‍♂️. I booked a car a month ago, I agreed with the salesman with all details and price. I give him all the requested documents and credit card in order to finish the booking and when time of delivery he told me we are going to add 5000$ plus the agreed amount because the management decided to do so 😂😂😂. Imagine that!! I tried to reach out his manger and when I talked to he give me another excuse saying that it’s because you are an international employee 😂😂. I told him I need to talk to your supervisor, the supervisor tried to give me another silly excuse. I’ve been waiting for more than a month and when the car arrived they want to play the game of monopoly on me. Poor guys. More

Thank you TOM tatiana was so knowledgeable and straight forward. I appreciate her help getting us the value we wanted for our trade. I purchased two cars with her and Kevin and look forward to my next purc forward. I appreciate her help getting us the value we wanted for our trade. I purchased two cars with her and Kevin and look forward to my next purchase with them More