Toyota of Manhattan

I called the dealer looking for a new Landcruiser. I was told they had plenty of inventory and went down to lease the car. When I got there they only had demos. I put a $4000 fully refundable down payment told they had plenty of inventory and went down to lease the car. When I got there they only had demos. I put a $4000 fully refundable down payment on ademo Landcruiser. On the same day I found a new Landcruiser at a better price at another dealer. I called the Sales Associate and cancelled the deal. I was told it was no problem and that the deposit would be credited to my card. After 6 months, I still have not gotten the deposit back. I have complained to the Better Business Bureau only to find out that several of these very same complaints had been filed against this particular dealer. Stay away. More

Crooks 100 % ,liars 100 % non professional,poor service. Crooks 100 % ,liars 100 % non professional,poor service. I bring my car for seat belt recall and Toyota dealer offer me shampoo and test for free for Crooks 100 % ,liars 100 % non professional,poor service. I bring my car for seat belt recall and Toyota dealer offer me shampoo and test for free for $250 and this is my worst mistake in my life.I bring my cabin filter and ask them to install and manager were told me this not easy and charge me additional $40 and promise me all "JOB" will be done 4:30 pm. I bring my car at 8:30 AM.Some how the call me and ask me to replace timing belt,fluids and other BLST.And i refuse those BLST.At 4:30 pm car was not ready and after they inform me they broke my antena with the bezel and promise me to replace it.Cabin filter was in the same box it mean they never replace the filter and mechanic open the filter location for 1 minutes(I was charged $40)'According the "Low" labor charge is $95 but I overpayed Crooks all over.Anyway they forget to instal my seat cover,and floor mats plus tire pressure cap wasnt there + when they washed my car antena fail off and scratched windshield and hood.I file the complain with Toyota corporation,still waiting from them.Will go to the court somebody have to bring those crooks down they are crooks I dont think they are Americans ,crooks cant be Americans.Good Bless USA. More

The worst experience of my life. Called up negotiated a deal on the phone with Tabitha and drove 30 miles to get there. Was told that Tabitha was in phone sales and cannot negotiate price. When I spoke t deal on the phone with Tabitha and drove 30 miles to get there. Was told that Tabitha was in phone sales and cannot negotiate price. When I spoke to the manager Mark Levine he called me a liar and said that she never offered me the deal I had driven out of my way for on Father's Day to get. Then he would not give me a card or answer any more of my questions, he just kept getting louder and louder saying, "Have A Nice Day" to the point he was yelling it in the end. Use this dealer if you want to be treated like crap, have Bait and Switch used on you and be verbally abused by the staff. OUTRAGEOUS that they are still operating! More

Salesman pulled a bait and switch when my 82 and 75 yr. old parents arrived to pick up their corolla. Interior color was different than ordered and one option missing. Took delivery of car cause my father' old parents arrived to pick up their corolla. Interior color was different than ordered and one option missing. Took delivery of car cause my father's insurance policy grace period was expiring or else would have walked out. Promised the option then reneged. The General Mgr. promised to make it right and fedex the accesory but never did. Just kept on lying until we gave up: but he did it with a smile. Toyota of America customer service was no help, they have no authority over an independent dealer. Dealership's customer svc. mgr. said she did not deal with sales. More

TERRIBLE EXPERIENCE! I wasted my time with Toyota Manhattan dealer. After discussed a deal for a RAV 4 for 3 days, I stopped by there to actually buy the car. They made me wait almost 2 hours to tell Manhattan dealer. After discussed a deal for a RAV 4 for 3 days, I stopped by there to actually buy the car. They made me wait almost 2 hours to tell me that the deal we had it was not valid anymore!!!! They raised the price twice without notice! Do you have business with them? BE CAREFUL!!!!!!! <br> More