Toyota of Manhattan

My wife and I were treated very well and left Toyota of Manhattan with a terrific Highlander Hybrid and fewer nasty thoughts about sale-people than we anticipated! Jason was our salesman; he graciously to Manhattan with a terrific Highlander Hybrid and fewer nasty thoughts about sale-people than we anticipated! Jason was our salesman; he graciously took us around and was excellent at his job. If you need a car, call him. Greg, the finance chief, was very pleasant and super at explaining the various programs...we came away comfortable with our financing. Jody, the used car manager, handled a few details with grace that made the purchase ultimately quite smooth. We're very pleased. More

"I decided to purchase a Toyota 4Runner in October of 2008, and since Toyota of Manhattan was in such close proximity, I figured I would get the truck from there. Let me preface my experience by sayin 2008, and since Toyota of Manhattan was in such close proximity, I figured I would get the truck from there. Let me preface my experience by saying that giving them a 1 star rating is generous. The dealer was obviously a rookie, who had to take cigarette breaks in between deals, and the sales manager (John) who tried to emulate a professional, completely lived up to that 'sleazy dealer stereotype'. After being told a final price which was supposed to include EVERYTHING, I signed the contract, and made arrangements to pick up the truck later that week. The truck had previously been owned by a family prior to my purchase (due to the evidence of crumbs, cheerios and snacks left behind in the back seat). It was agreed that the truck would be fully cleaned out, which in reality is something that a customer shouldnt have to mention or take note of. Needless to say, when took the truck home, I folded down the back seats, and sure enough the remnants were still there. I had to pay $50 out of pocket to get the car properly cleaned and detailed! Not too mention the 1/4 tank of gas they so graciously left in the truck for me to get around in. All of the above aside, I really didn't experience the full potential of Toyota of Manhattan's unprofessionalism until approx 2 weeks later, when I received a call from the finance manager, Greg (who at best is a Gotti boy wannabe), stating that they had neglected to include the sales tax in my contract, and that I would have to go back in so they could add it in. My response was well... it sounds like a personal problem seeing as how three of your employees (2 of which are managers) reviewed the contract before i signed it.. It was obviously a major oversight on their behalf -- An oversight a customer should not be responsible for. Nevertheless, after a week or so xx banter, Gotti boy stated that the State was going to revoke my registration, and that I would not receive my new one after the temp expired. I laughed because earlier that week, I had received the Reg mailed directly from Toyota of Manhattan. His response to that was "Well, they shouldn't have sent that." So obviously he was lying and felt completely desperate. Then they decided to attack me further, and say they were going to send me to collections if I didn't pay the sales tax. In the long run, I decided that paying for their mistake was my only recourse, if it meant never having to deal with them again. Their word means absolutely nothing, and overall, they are unethical in their approach to business." More

Toyota of Manhattan gives car dealers a bad name. We were suckered into the dealership with promises of 0% financing. We specifically told them on the phone that we want a hybrid and they said no problem. Wh suckered into the dealership with promises of 0% financing. We specifically told them on the phone that we want a hybrid and they said no problem. When we got there the salesman was nice enough. He said he didn't know about 0% financing on hybrids, but if we'd been told than on the phone then he was sure it would be worked out. We spent a couple hours there, did a test drive, went over everything we wanted. We were ready to buy a $55 k car, without chiseling them down on price. We just wanted the 0% financing. He said the finance department would call us back the next day. We put down a "fully refundable" deposit on my credit card. Next day comes, no call. We call them the following day. After being told they'd have to get back to us later, we finally spoke around 8 in the evening. They said that all they could do was almost 7% financing. With my good credit we could do better from a bank. To top it off, they wouldn't refund my fully refundable deposit without us coming in. Probably for more of their not-so-soft sell. We went to Manhattan Auto the next day and I'm the proud owner of a Ford Escape Hybrid with much better financing. Avoid Toyota of Manhattan unless you want a headache. FOLLOWUP: Well, I have to say that Chris came through on my refund. After a month of wrangling with my bank, I went in to Toyota, spoke with Chris, and got my money credited within the week. I still can't recommend Toyota, but if you feel the need to do business with them, please make sure Chris is involved. More

I agree with everyone else. The experience was so bad it's not barely even worth going into. I had written proof in an email about an agreed upon price, but when I went in the salesman told me to speak it's not barely even worth going into. I had written proof in an email about an agreed upon price, but when I went in the salesman told me to speak to his manager. The manager said they would never sell a car at that price and did not feel the least bit bad that I was totally lied to. The guy next to me was having similar issues with bait and switch. I can't believe these guys are still in business. More

I called the dealer looking for a new Landcruiser. I was told they had plenty of inventory and went down to lease the car. When I got there they only had demos. I put a $4000 fully refundable down payment told they had plenty of inventory and went down to lease the car. When I got there they only had demos. I put a $4000 fully refundable down payment on ademo Landcruiser. On the same day I found a new Landcruiser at a better price at another dealer. I called the Sales Associate and cancelled the deal. I was told it was no problem and that the deposit would be credited to my card. After 6 months, I still have not gotten the deposit back. I have complained to the Better Business Bureau only to find out that several of these very same complaints had been filed against this particular dealer. Stay away. More

Crooks 100 % ,liars 100 % non professional,poor service. Crooks 100 % ,liars 100 % non professional,poor service. I bring my car for seat belt recall and Toyota dealer offer me shampoo and test for free for Crooks 100 % ,liars 100 % non professional,poor service. I bring my car for seat belt recall and Toyota dealer offer me shampoo and test for free for $250 and this is my worst mistake in my life.I bring my cabin filter and ask them to install and manager were told me this not easy and charge me additional $40 and promise me all "JOB" will be done 4:30 pm. I bring my car at 8:30 AM.Some how the call me and ask me to replace timing belt,fluids and other BLST.And i refuse those BLST.At 4:30 pm car was not ready and after they inform me they broke my antena with the bezel and promise me to replace it.Cabin filter was in the same box it mean they never replace the filter and mechanic open the filter location for 1 minutes(I was charged $40)'According the "Low" labor charge is $95 but I overpayed Crooks all over.Anyway they forget to instal my seat cover,and floor mats plus tire pressure cap wasnt there + when they washed my car antena fail off and scratched windshield and hood.I file the complain with Toyota corporation,still waiting from them.Will go to the court somebody have to bring those crooks down they are crooks I dont think they are Americans ,crooks cant be Americans.Good Bless USA. More

The worst experience of my life. Called up negotiated a deal on the phone with Tabitha and drove 30 miles to get there. Was told that Tabitha was in phone sales and cannot negotiate price. When I spoke t deal on the phone with Tabitha and drove 30 miles to get there. Was told that Tabitha was in phone sales and cannot negotiate price. When I spoke to the manager Mark Levine he called me a liar and said that she never offered me the deal I had driven out of my way for on Father's Day to get. Then he would not give me a card or answer any more of my questions, he just kept getting louder and louder saying, "Have A Nice Day" to the point he was yelling it in the end. Use this dealer if you want to be treated like crap, have Bait and Switch used on you and be verbally abused by the staff. OUTRAGEOUS that they are still operating! More

Salesman pulled a bait and switch when my 82 and 75 yr. old parents arrived to pick up their corolla. Interior color was different than ordered and one option missing. Took delivery of car cause my father' old parents arrived to pick up their corolla. Interior color was different than ordered and one option missing. Took delivery of car cause my father's insurance policy grace period was expiring or else would have walked out. Promised the option then reneged. The General Mgr. promised to make it right and fedex the accesory but never did. Just kept on lying until we gave up: but he did it with a smile. Toyota of America customer service was no help, they have no authority over an independent dealer. Dealership's customer svc. mgr. said she did not deal with sales. More

TERRIBLE EXPERIENCE! I wasted my time with Toyota Manhattan dealer. After discussed a deal for a RAV 4 for 3 days, I stopped by there to actually buy the car. They made me wait almost 2 hours to tell Manhattan dealer. After discussed a deal for a RAV 4 for 3 days, I stopped by there to actually buy the car. They made me wait almost 2 hours to tell me that the deal we had it was not valid anymore!!!! They raised the price twice without notice! Do you have business with them? BE CAREFUL!!!!!!! <br> More