Toyota of Manhattan

THIS IS MY 4TH CAMRY AND THE SERVICE THAT I GOT FROM WILL AND KEVIN WAS TOP TOP TOP SERVICE. DID MOST OF IT OVER THE PHONE AND WHEN I GOT THERE CAR WAS READY AND CLEAN FREDDY AHD PAPPER WORK READY AS WELL. P AND KEVIN WAS TOP TOP TOP SERVICE. DID MOST OF IT OVER THE PHONE AND WHEN I GOT THERE CAR WAS READY AND CLEAN FREDDY AHD PAPPER WORK READY AS WELL. PLACE WAS CLEAN AND BEAUTIFUL. IF YOUR LOOKING FOR A NEW TOYOTA MAKE A TRIP TO MANHATTAN AND SEE WHAT LUXURY IS ALL ABOUT THANKS BOYS C BAPTISTE More

Very nice dealing and very helpful. i recommend to everyone if you need a car they give you decent price.thanks i recommend to everyone if you need a car they give you decent price.thanks More

Toyota Manhattan is a nationwide professional dealership and excellent customer care. My friend Orlando Mojica helped me to buy an excellent car and he always does very good job ! I knew him from City Worl and excellent customer care. My friend Orlando Mojica helped me to buy an excellent car and he always does very good job ! I knew him from City World Toyota in the Bronx! He has a compassion, very good quality to handle any situation during sales process. I feel like I will go buy another car with him !!! More

On 07/30/2022 I cam to Toyota of Manhattan dealership. I wand advertised deal. After short and very intensive struggle a salesperson agreed to sell the car with exact advertised conditions. But there was I wand advertised deal. After short and very intensive struggle a salesperson agreed to sell the car with exact advertised conditions. But there was catch there which I didn’t recognized. I was told that the car wasn’t there yet and would be there by the end of the week. That where I should have gotten suspicious, because they said that they didn’t even have a VIN number. I know now it’s impossible. No one call by the end of the week and when I did, I was told that the car wasn’t only there, but it wasn’t even shipped. Meanwhile they already collected a deposit from me on the amount $1030.00. Today on 08/08/2022 I called again and was told that no one had time to talk to me. More

Today is July 6th. I ordered and signed a contract for a Sienna car put down a deposit in early May and patiently waited until the car would be readyfrom Manhattan To I ordered and signed a contract for a Sienna car put down a deposit in early May and patiently waited until the car would be readyfrom Manhattan Toyota. This morning they told me to come and pick up the car this afternoon. They sent me the paperwork and then Vladamere the sales manager initiates an email saying they could not deliver because it takes more than a day to do the lease and they have 3 other people offering higher prices for the car. I expect the dealership to honor my contract and the owner to make sure this does not happen. We are still waiting for a call from Vladmere 3 hours later. This is our 4th toyota sienna from Toyota. More

I was called a xxx*ot, get the f*xx out, and what is wrong with you by Valdimir Disla, Sales Manager, and Raymond Sino, Sales Associate, at Toyota of Manhattan. In May 2022, I paid a deposit for a R wrong with you by Valdimir Disla, Sales Manager, and Raymond Sino, Sales Associate, at Toyota of Manhattan. In May 2022, I paid a deposit for a RAV4 Prime XSE which should have arrived by end of May according to Raymond. The car didn’t arrive and he never returned any of my calls when I called to inquire. He took the money and lost touch. On June 18th, 2022, Raymond texts me saying the lower tier, SE, arrived and can be purchased. He also said that the XSE will arrive in months. I wish he had been honest about this from the beginning and not took a deposit. When I arrived to the dealership for the SE, he surprised me saying that he can only give it to me with the same price we agreed on for the XSE, which was close to 60K. I refuse and after a while he lowers the price to 54,500. I agreed. I had the check on the table later so he could see that I have the money. He insisted on using it and I insisted a number of times that he can only have it once I sign. He dismissed that and took it without even showing me a contract. I ask a different sales guy, Jeudi Marte, and he says that he sold a prime XSE for 52K this morning and that it was not on reserve (Raymond said that it was already sold when I arrived but that it not what Jeudi said, so he was trying to get me to buy the lower tier with a high amount of money to unethically profit off me). I told Raymond about the price Jeudi gave to a customer and ask for a 7K reduction in the total price or my check back. He tells his manager Valdimir, who says will bring me the check that was taken but talks with at least 3 people who work at the dealership on the way and takes his time to get my check, which Raymond took without my consent. They went to the office and I see Raymond, Valdimir, and Jeudi talking and Jeudi looks at me intensely/stared me down even when I looked away and back multiple times. When Valdimir gives me the check, he calls me a xxxxxx and tells me to get the xxxx out. Shockingly and in disbelief, I say did you just call me a xxxxxx? Then he tells me to get the xxxx out of his way. Then Raymond tells me what’s wrong with me after I was verbally attacked! After I leave, Raymond had the audacity to text me asking me if I still want to buy the car without an apology for the humiliation and disrespect I experienced. This is by far the worst dealership I have ever dealt with. I don’t often write reviews but this incident needs to be known and the Toyota dealership’s employees and leaders need to be held accountable for their discrimination, anti-human rights, aggression, and unethical sales practices. More

Michael Burbridge had excellent customer service and was fantastic to work with. Not only did he update us immediately once a car was available, but also patiently answered all of our questions and made sur fantastic to work with. Not only did he update us immediately once a car was available, but also patiently answered all of our questions and made sure we understood each aspect of the process every step of the way. His professional and kind approach helped infuse some joy into the car-buying process which can normally be very stressful. More

Toyota of Manhattan has excellent customer service and an incredibly friendly team dedicated to helping find the ideal car. incredibly friendly team dedicated to helping find the ideal car. More

We had a pleasant experience handling our lease end agreement and rolling into a new vehicle. 10/10 definitely recommend. If possible, work with Tatiana. Thank you Toyota of Manhattan for making the pr agreement and rolling into a new vehicle. 10/10 definitely recommend. If possible, work with Tatiana. Thank you Toyota of Manhattan for making the process as seamless as possible. More

Had a fantastic experience leasing a new car for our growing family. Painless and informative start to finish. Tatiana was an expert at answering all of our questions and guided us through the process growing family. Painless and informative start to finish. Tatiana was an expert at answering all of our questions and guided us through the process seamlessly and even made it fun. Fair, knowledgeable and reasonable staff! More