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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,852 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,852 reviews

August 12, 2024

Javier was on top of it all, from the moment we walked in to the moment we drove home in our new car. Made us feel welcomed. Awesome service. Thanks Javier. More

by nestorcastillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Gutierrez
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Aug 12, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 10, 2024

The only bad thing is they don't give car wash vouchers like the Honda dealers do. Other than that, service is good. More

by Serna_rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

August 10, 2024

Toyota of Lancaster had the exact car we were looking for. Our sales person Craig Edwards was very easy to work with. There was a little hiccup during the financing phase regarding the warranty package b More

by MJM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

August 09, 2024

Manuel greeted us as we walked up, very friendly, not pushy. Everything went smooth and was given what we asked for as far as monthly payments. Very satisfied. Thank you Lancaster Toyota, keep up the gre More

by LMDOROWSKY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grizzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Toyota of Lancaster responded

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each customer.

August 09, 2024

The representative was pleasant. My car was serviced timely. The previous service was awful due to four wait for an oil change. As a result, I have my mechanic service my car. More

by lacourtial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This msg should have sent within days of the service. I do not recall the service team member's name.
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Aug 09, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time for your service and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback and will use it to improve our business.

August 08, 2024

For me i don't think am going to take my vehicle for service there because i didnt trust them anymore More

by eissa.awad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you've had a problem with your car. We take pride in providing excellent service to our customers and apologize for falling short in this area. We'll review our service process and take steps to ensure that any issues are resolved promptly and effectively.

August 07, 2024

Came to replace a tire because it had a nail in it that took over 3 hours for one tire! More

by laurea95lina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Aug 08, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had to wait for a long time. We understand how valuable your time is and we apologize for any inconvenience. Please keep in mind with an appointment our wait time is up to 2 hours. Also in order to replace a tire using insurance/warranty our dealership submits a claim and we are at the mercy of the insurance company for an approval. We will investigate this further and take steps to improve wait time. ‍

August 07, 2024

Sean was our advisor for years and he was the best. Now we chose Douglas as our new advisor. He explained things well and was not aggressively pushing service, which is important to us. Hope we will co More

by Young
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

August 07, 2024

Toyota is the best. Their work is excellent and fast. The people that work there are very nice and helpful and can answer any question you might have. Thank you Toyota. More

by HELPFULHAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 07, 2024

Muy buen servicio muchos gracias por el servicio el tecniico muy professional y muy amable More

by JAVIERCARRANZA1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

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