Kiara Santos
Kiara Santos at Toyota of Lancaster

Kiara Santos

Service TXM

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.9
492 Reviews
4.9

492 Reviews

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492 Reviews of Kiara Santos

May 04, 2026

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It was close to where I’m temporarily working and they were opened very late for My schedule. More

by miguelgallegos7274
Service Price Transparency
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Recommend Dealer
Yes
May 04, 2026

Toyota of Lancaster responded

Thank you for your review! We’re glad our location and extended hours were convenient for your schedule while you’re working nearby. We appreciate you choosing us and hope to continue being a reliable option whenever you need service. Safe travels, and we look forward to assisting you again!

April 14, 2026

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It was my first time a little confusing but the agent were kind to help me with the process More

by ANAYAGUILAR
Service Price Transparency
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Recommend Dealer
Yes
Apr 16, 2026

Toyota of Lancaster responded

Thank you for your feedback. We understand that your first visit can feel a bit confusing, and we’re glad to hear our team was kind and able to help guide you through the process. We appreciate you choosing us and look forward to making your next visit even smoother.

March 13, 2026

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I came in for an oil change at 12:30pm. By 1:40pm I got a call from customer service to tell me that two of my tires were in need of replacement. I agreed to the extre service and expected More

by Isabell
Service Price Transparency
Workmanship
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Recommend Dealer
No
Mar 16, 2026

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We sincerely apologize for the delay and the lack of communication during your visit. We understand how valuable your time is, and we regret that the service process did not move as efficiently as it should have. While we’re glad our manager was able to assist and provide a courtesy oil change, we understand that this does not make up for the frustration and inconvenience you experienced. Your feedback regarding wait times and communication has been shared with our team so we can continue improving our processes and better manage service expectations. We appreciate you bringing this to our attention and would welcome the opportunity to regain your trust in the future at Toyota of Lancaster. 🚗

February 15, 2026

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Very cool all people give me a great ideas Every one are amazing and respectful thank you More

by martinezmarco287
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Recommend Dealer
Yes
Feb 16, 2026

Toyota of Lancaster responded

Thank you so much for your kind words! We’re thrilled to hear that our team was able to provide helpful ideas and that everyone made you feel respected and welcomed. That’s exactly the experience we strive to create for every customer. We truly appreciate you and look forward to seeing you again!

January 20, 2026

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The service staff were very friendly, the prices were reasonable, and it was excellent overall. More

by dachenglu
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Recommend Dealer
Yes
Jan 20, 2026

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

December 07, 2025

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Toyota service employees are ready to fix the problem and get job done right with service orders. :) More

by igmartinez22
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Recommend Dealer
Yes
Dec 08, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for service in the future.

December 04, 2025

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I highly recommend her services it was excellent she was very knowledgeable and helpful and I appreciated the concern and support she gave me More

by Abdulai bangura
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Recommend Dealer
Yes
Dec 04, 2025

Toyota of Lancaster responded

We're overjoyed by your review! Your praise inspires us to continue delivering excellence. See you on your next visit!

December 01, 2025

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Everyone at this location is friendly. I'm not good with names but I bought my car here and have serviced it here since. I have never ran into anyone who doesn't have a smile and greets me More

by Amparosemail95
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Recommend Dealer
Yes
Dec 03, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

November 19, 2025

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Toyota of Lancaster has been great! The employees are super courteous and explain things very well. More

by LABORDAYRN
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Recommend Dealer
Yes
Nov 24, 2025

Toyota of Lancaster responded

Thank you for recognizing our customer service team! We’ll be sure to pass on your kind words, as they mean a lot to us

November 01, 2025

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Employee Rating

I like that they are so nice and good worker friendly and kindest and clean More

by roxigarciapalacios13
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Workmanship
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Recommend Dealer
Yes
Nov 04, 2025

Toyota of Lancaster responded

Thank you for the 5-star rating! We're thrilled to know you had a great experience with us. If you have any thoughts or suggestions on how we can make your next visit even better, feel free to reach out. Your feedback means the world to us!

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