Working with Erick and Michael has been pleasant and
straight forward. I have been happy that, when problems arise, they are taken care of without a hassle.
straight forward. I have been happy that, when problems arise, they are taken care of without a hassle.
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by MELISSAMORCH
Verified Customer
Verified Customer
Other Employees Tagged:
Erick Bravo
Apr 30, 2026 -
Toyota of Lancaster responded
Thank you for your kind feedback! We’re glad to hear that working with Erick and Michael has been a pleasant and straightforward experience. It’s great to know that any concerns have been handled smoothly and without hassle. We truly appreciate your trust and look forward to continuing to provide you with excellent service!
He is always there for me,helpful,professional, and a
great person.I really.like Eric He's a keeper
great person.I really.like Eric He's a keeper
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by pebz51
Verified Customer
Verified Customer
Other Employees Tagged:
Erick Bravo
Apr 27, 2026 -
Toyota of Lancaster responded
Thank you for your kind words! We’re so glad to hear that Eric has been consistently helpful, professional, and supportive. We’re lucky to have him on our team, and we’ll be sure to share your feedback with him. We truly appreciate your continued trust and look forward to assisting you again!
Erik Bravo was very knowledgeable, helpful & friendly.
Everyone we have ever dealt with at Toyota of Lancaster has been the best!
Everyone we have ever dealt with at Toyota of Lancaster has been the best!
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by mceacherngirls1
Verified Customer
Verified Customer
Other Employees Tagged:
Erick Bravo
Apr 17, 2026 -
Toyota of Lancaster responded
Thank you so much for your kind words! We’re thrilled to hear that Erik provided you with knowledgeable, helpful, and friendly service. We’ll be sure to pass along your compliments to him.
It truly means a lot to know that every experience you’ve had with our team at Toyota of Lancaster has been a great one. We appreciate your continued support and look forward to assisting you again in the future!
Ever since I got my Tacoma from you folks I've enjoyed my
vehicle and always had great service!In the future I would love to get a new land cruiser that you guys rolled out or a Tundra and continue to do bus
vehicle and always had great service!In the future I would love to get a new land cruiser that you guys rolled out or a Tundra and continue to do business with you folks!Ive always liked Toyota vehicles anyways!
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by Michael T
Verified Customer
Verified Customer
Other Employees Tagged:
Erick Bravo
Apr 13, 2026 -
Toyota of Lancaster responded
Thank you for your kind words! We’re so glad to hear you’ve been enjoying your Tacoma and have consistently had great service with us.
We truly appreciate your loyalty and are excited to hear you’re considering a Land Cruiser or Tundra in the future we're here for you when the time comes!
Thanks again for your continued support.
The place is always clean and neat, all the staff are
very kind and friendly. The courtesy coffee is good, but other dealers offer more than that, cookies, fruit, etc. Other dealers also offer free car
very kind and friendly. The courtesy coffee is good, but other dealers offer more than that, cookies, fruit, etc. Other dealers also offer free car wash!
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by Adrienne
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2026 -
Toyota of Lancaster responded
Thank you for your kind feedback! We’re glad to hear you’ve had positive experiences with our team and that you enjoy the clean and welcoming environment.
We also appreciate your suggestions regarding additional amenities like snacks and a complimentary car wash. Feedback like this helps us identify areas where we can enhance the overall customer experience, and we’ll be sure to share it with our team for consideration.
Knowledgeable mechanics We like the service plan offered
with monthly payments for the customer convenience
with monthly payments for the customer convenience
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by patquinteros
Verified Customer
Verified Customer
Other Employees Tagged:
Erick Bravo
Apr 06, 2026 -
Toyota of Lancaster responded
Thank you for your kind review! We’re happy to hear you found our team knowledgeable and that the service plan with monthly payments has been convenient for you. We aim to make vehicle care both straightforward and flexible, so it’s great to know that approach is working well for you. We truly appreciate your support and look forward to continuing to serve you!
Customer service was awesome in the work performed was
done in the timing matter would recommend.
done in the timing matter would recommend.
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by Reyman420
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Toyota of Lancaster responded
Thank you for the great feedback! We’re happy to hear you had an awesome customer service experience and that the work was completed in a timely manner. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again!
I am very happy with Toyota, when I brought my car in
for first service I was surprised and happy how quick my car was serviced ,
Thank you Toyota
for first service I was surprised and happy how quick my car was serviced ,
Thank you Toyota
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by pattimuth661
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2026 -
Toyota of Lancaster responded
Thank you for your kind review! 😊 We're so glad to hear that you were happy with your first service visit and that everything was completed quickly. Our team works hard to provide efficient and reliable service for our customers. Thank you for choosing Toyota—we truly appreciate your support and look forward to seeing you again for your next visit! 🚗
Quick service, professional and courteous associates,
that's why I keep coming back ! Friendly and always kept me updated as to current status of vehicle!
that's why I keep coming back ! Friendly and always kept me updated as to current status of vehicle!
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by gonzales93536
Verified Customer
Verified Customer
Other Employees Tagged:
Erick Bravo
Mar 11, 2026 -
Toyota of Lancaster responded
Thank you for your great review! We're glad to hear that our team provided quick, professional, and courteous service. Keeping our guests informed and making sure they feel welcomed is very important to us. We truly appreciate your continued trust and look forward to taking care of you and your vehicle on your next visit!
I just want to share my concerns regarding the extra car
services we’re paying for. Honestly, they don’t feel worth the additional monthly cost. For example, the windshield service — I had a chip repaired,
services we’re paying for. Honestly, they don’t feel worth the additional monthly cost. For example, the windshield service — I had a chip repaired, but it was only sealed and I can still clearly see the hairline crack. It doesn’t feel like a real fix, especially considering we’re paying for this coverage every month. Also, when we bring our vehicles in for regular service, we’re not even receiving a basic car wash or vacuum. For the amount being paid, I would expect a little more value or customer care. Thank you.
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by brendaclassof1998
Verified Customer
Verified Customer
Other Employees Tagged:
Erick Bravo
Mar 03, 2026 -
Toyota of Lancaster responded
Thank you for taking the time to share your concerns with us. We truly appreciate your feedback and are sorry to hear that your recent experiences have not met your expectations.
Regarding the windshield repair, chip repairs are designed to seal the damage and help prevent it from spreading; however, we understand that the remaining visible hairline crack can be frustrating. We would be happy to have our team reassess the repair to ensure it was completed properly and discuss any additional options that may be available to you.
We also appreciate your comments about the overall value of the additional service coverage. Your point about not receiving a basic wash or vacuum during regular service visits is completely understandable. We strive to provide a level of care that reflects the investment our customers make, and your feedback helps us evaluate where we can improve.
Your satisfaction is important to us, and we would welcome the opportunity to review your coverage in detail and ensure you’re receiving the full benefits available.
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