Toyota of Lancaster

When I dropped off the car, 3 people came by telling me to wait for a service rep. After waiting I was told it would take 2 hours for a first 5000 mile checkup. That seemed like a long time, but ok, for to wait for a service rep. After waiting I was told it would take 2 hours for a first 5000 mile checkup. That seemed like a long time, but ok, for that length of time I expected some sort of description of service when done. Some dealers even offer a video walk around of the car, maybe that is why it was taking so long? After 2 hours I was never alerted when my car was ready. I had to come into the service area and ask for the car. When I asked what was done, all I was told is that it was on the invoice. I asked for a paper copy of the invoice so I could at least see what was done before I left. I asked for more detail, and was not given any. I never had a chance to speak with the service rep. when picking up the car. I was given my keys and told it was in the parking lot. I went home and inspected the car. It looked like nothing was done. While all fluids were within the minimums, several were not full. The invoice said "top off." My inspection showed that no fluids were added to the vehicle. Not sure what they did for 2 hours, but I could not find anything. Also, the lack of information and desire to interact with me has me questioning their professionalism. I normally do all my own service work. I can tell good from bad quality service, and I was not impressed. Being dismissed like I was some dude who didn't know anything about his car makes me question using this dealership again for service. It's close to home so I would prefer to return, but next time I may drive an hour to the next dealer to see if I can find one I can trust. F More

It was really satisfied with the service they provided me and I will recommend it with my family and friends and I will recommend it with my family and friends More

Always courteous. Always asks if there are any problems with my car other than just wanting regular service. Always asks if there are any problems with my car other than just wanting regular service. More

The employees at the Lancaster dealership are always very friendly and helpful when I call in and schedule service friendly and helpful when I call in and schedule service More

The dealership is very clean and has a great welcoming atmosphere! Omar Made My Wife’s Dream Come True! I have to give huge credit to Omar for making the process of getting my wife her 2024 Land Crui atmosphere! Omar Made My Wife’s Dream Come True! I have to give huge credit to Omar for making the process of getting my wife her 2024 Land Cruiser such a fantastic experience. From the moment we stepped into the dealership, Omar was welcoming, professional, and genuinely excited to help her find exactly what she wanted. What impressed me the most was how effortless he made everything. He walked my wife through every detail of the Land Cruiser, patiently answered all her questions, and made sure she felt confident in her decision. Seeing how happy and comfortable she was during the process really meant a lot to me. I cant recommend him enough. More

Tech that helped doesn’t know how to use a computer. I had prepaid plans I had prepaid plans More

The dealership is very clean and has a great welcoming atmosphere! I’m glad I chose this location to buy my new pick up! atmosphere! I’m glad I chose this location to buy my new pick up! More

Super fast, friendly and knowledgeable. Agent came and checked in my car and send me on my way within a few minutes. Agent came and checked in my car and send me on my way within a few minutes. More

Fast courteous professional service. The service advisor considered ways to save me money in the future. The service advisor considered ways to save me money in the future. More