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Toyota of Lancaster

Lancaster, CA

4.5
5,724 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,724 reviews

October 12, 2024

I am going to switch back to BMW. Terrible customer service at every service center. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot
Oct 14, 2024 -

Toyota of Lancaster responded

This is not how we aim to run our business. We’re currently making adjustments to make sure this doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience.

October 12, 2024

I made a appointment for our first 5000 mile service on our viechle and I told them when making the appointment I wanted them to check the moon roof for noise and a couple other things when I show up 2 day More

by rodolfoesparza606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Oct 14, 2024 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.

October 11, 2024

Mike my service rep had great communication with me throughout the diagnostic and repair process. I really appreciated how easy it was to get a hold of him and how thorough he was with making sure all More

by RUBENRG23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hachey
Oct 14, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Michael Hachey receives the recognition he deserves. Thank you again and have a great day!

October 11, 2024

We went to Toyota for our SRS system failure message. We were informed that to diagnose it cost $200. Then said they weren’t sure what sensor it was and wanted an additional $840 to take the dash apart More

by Darrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name
Oct 14, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

October 11, 2024

Service was great. Just what I needed done just when i expected it. Thank you More

by rxrtracks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

October 10, 2024

Greg was great. I called in at about 8am to make an appointment same day and had my car back by 3pm. More

by faithdillon68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Oct 10, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

October 10, 2024

No communication with service advisor, and didn’t explain anything about service being done to vehicle More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rivas
Oct 10, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

October 10, 2024

Vary disappointed. And will N ever come back..I already posted..read it then get back with me.. More

by Alice Canedos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max,in service department,,
Oct 10, 2024 -

Toyota of Lancaster responded

Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

October 09, 2024

Needs a little more coordination and smiles on some of the employees especially at cashier ,other than that good service More

by Chepetunca70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Toyota of Lancaster responded

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately

October 09, 2024

The help was great, they were very patient until they helped me get the deal we wanted. More

by davidguerra804
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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