Toyota of Lancaster

The service technician damaged my rim. Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damag Dealership won’t take responsibility due to “imperfections that were already present”. Photos dealership took before the service don’t show any damage prior to service More

good service good people the service was fast less then 30minutes I highly recommend toyota of lancaster 30minutes I highly recommend toyota of lancaster More

Fernando was not only nice and professional, but he was very informative and talked us through everything, and answered all of my silly little questions. He made sure to take his time to go through everyth very informative and talked us through everything, and answered all of my silly little questions. He made sure to take his time to go through everything about the car and set up all of the media and apps before we headed home. I’ve never had such a wonderful experience buying a car before and I definitely recommend him. Overall, it was a very pleasant experience! My boyfriend will be looking for a truck in a few months, and we will definitely be going back to work with Fernando again. More

Is okay but they have to ve carefull,when do service have to do well. to do well. More

This service representative Nancy Rojo was wicked nice! She was accommodating and efficient! I’ll be back because of her service! Thank you Nancy! She was accommodating and efficient! I’ll be back because of her service! Thank you Nancy! More

The staff is very professional and I was able to get in out in very reasonable time out in very reasonable time More

Took my car for a routine maintenance service, The staff was professional and friendly, they explained everything clearly. I appreciate the attention to detail and I highly recommend Toyota of Lancaster! T was professional and friendly, they explained everything clearly. I appreciate the attention to detail and I highly recommend Toyota of Lancaster! Thank you, OC More

Lack of communication between your workers and with me resulted in my initial dissatisfaction. Your top service people were unable to diagnose my problem. I realize the difficulties involved with an i resulted in my initial dissatisfaction. Your top service people were unable to diagnose my problem. I realize the difficulties involved with an intermittent problem but you are the dealership and I expected more than ‘ we don’t know’. Even had you been able to fix the problem I still would not return for further repairs. Aside from the mechanics, the rest of the people I encountered, even very briefly, I found to be not very friendly or not efficient at their jobs. Your dealership seems to be part of the general downturn in workers attitudes toward their jobs , something we are seeing across the board in all industries. There are a few businesses where the workers are smiling and seem genuinely concerned with providing a good experience for their customers and no doubt their bosses as well. In n Out comes to mind. As a business owner I would want to know how I could instill that work ethic in my company. Good luck More

Excellent customer service as usual if you have any problems or need questions answered, they’ll find it for you very pleased with the service department problems or need questions answered, they’ll find it for you very pleased with the service department More