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Toyota of Lancaster

Lancaster, CA

4.5
5,714 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,714 reviews

December 12, 2024

I started with an KBB appointment with the used car manager who was low key, personable and explained his philosophy and willingness to buy a used car even if I did not end up buying one. While the ap More

by KEDW723810
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grizzell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Tony Hernandez receives the recognition he deserves. Thank you again and have a great day!

December 11, 2024

Andrew and Eddie González were very helpful understanding and knowledgeable, they were not pressuring me and understood my budget. More

by johanna_0408
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

December 11, 2024

Great service, reasonable prices every time I require my car serviced. Every one is happy to help and time frames are very reasonable. More

by UNPER1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

December 11, 2024

Excellent and very professional. always finish the job on time , I never have problems with this dealer. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 10, 2024

Prompt service, friendly and helpful staff, comfortable waiting room, good available hours for service, completed the work on time More

by dirko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

We’ve passed your wonderful review onto our team. Thanks so much for taking the time to leave a review. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit one of our stores. Thanks for choosing us!

December 10, 2024

Took 3 hours to do service 😴 you need more mechanics. On job please be more efficient More

by warcoat11107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Chavez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had to wait for a long time. We understand how valuable your time is and we apologize for any inconvenience. We will investigate this further and take steps to improve our scheduling and wait time management. Thank you for helping us to identify areas for improvement.

December 10, 2024

Everyone were very helpful from the manager, salesman and the lady that help us with the signing of the contract. More

by mindyso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him.

December 10, 2024

I have always loved the service at Toyota of Lancaster—the staff is friendly, the work is done efficiently, and I feel like my car is in good hands every time. However, during my most recent vis More

by sassiberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you've had a problem with your car from our dealership. We take pride in providing quality and excellent service to our customers and apologize for falling short in this area. We'll review our service process and take steps to ensure that any issues are resolved promptly and effectively. Thank you for your feedback and for giving us the opportunity to improve.

December 10, 2024

Excellent salesman Nico. Service center was super quick and friendly but would have liked a vacuum and wash when my car was done. Nissan does that. More

by DAVISMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hernan Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you didn't get the result you were hoping for during your visit. We take pride in our services and we apologize for not meeting your expectations. Tank you for taking the time to share your thoughts with us and we will be sure to pass along your suggestions.

December 10, 2024

Estoy muy contenta con la atención recibida en Toyota of Lancaster,Les agradezco por todo. More

by mgp_36m
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan zendejas
Dec 12, 2024 -

Toyota of Lancaster responded

Realmente apreciamos que se haya tomado el tiempo para dejarnos una reseña. Estas son las historias que nos mantienen tan motivados para continuar haciendo lo que estamos haciendo y nos alegra mucho saber que tuvo una gran experiencia.

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