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Toyota of Lancaster

Lancaster, CA

4.5
5,714 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,714 reviews

December 15, 2024

The service was quick and satisfactory. I would come again for any issues I have in the future. More

by ANTONIOALVARADO0593
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Lancaster responded

Thanks so much for your review, we love getting feedback and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

December 15, 2024

If I could rate Craig higher I would! He is kind, patient and very knowledgeable. He was able to explain everything every step of the way to me. I changed my mind on a whim and he just ro More

by brittanydoddxo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Craig Edwards receives the recognition he deserves. Thank you again and have a great day!

December 14, 2024

Michael Hachey, service advisor did a very good job accommodating what our Camry SE needed to get fixed with our extended warranty, every necessary. issues gets done accordingly… More

by MTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL HACHEY
Dec 16, 2024 -

Toyota of Lancaster responded

Michael Hachey was so happy to hear your feedback! Your review made their day, and we’re excited to welcome you back soon.

December 14, 2024

Service is bad rud and on experience att all i don't use that Service again More

by mohamedasal102852@ g.mail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Larios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Lancaster responded

I'm sorry to hear that you had a bad experience with our staff. Our managers did investigate your concern and have gotten back to you and explained the services received and the fees. If there is anything else we can do please don't hesitate to contact us.

December 14, 2024

Worst service possible, they do not check their work! Never going back. Twice I’ve had to return the car for work paid for. Purchase the car there and all the service since 2013 never missing an appointm More

by Do go back is my screen name!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Toyota of Lancaster responded

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

December 13, 2024

Great service! Douglas did a great job of explaining what maintenance was done for my Tacoma and any issues that might need to be addressed. My vehicle was accept More

by danrprice3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 13, 2024

Always nice prompt, I've never had a problem with their service. Never have to wait too long More

by kellebee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

December 13, 2024

Service here is completely ridiculous. Very disappointed in the lack of attention and interaction with just anyone in the Service Department. The only person that was helpful in any way he More

by SAYRA CHAVARIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
Dec 17, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you had a poor experience. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We appreciate your input and value the chance to enhance our service.

December 13, 2024

Jeff in finance was pleasantly low-pressure. Our biggest problem was the long wait. Felipe and Patricia were great at keeping us informed. Sooo glad to avoid the dealer pack and "market adjustme More

by Jon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

December 13, 2024

Amazing experience I had, Fernando was very helpful and kind. I definitely recommend this place ! More

by berenicedelgado
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him.

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