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Toyota of Lancaster

Lancaster, CA

4.5
5,818 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,818 reviews

February 20, 2025

The staff member that helped us was helpful, courteous, knowledgeable and professional. The service department fixed the recall item and did the warranty work. We were very happy with the experience. More

by SANDBG44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Grimes
February 19, 2025

Good service and fast. ...nice people,good comunication and the job is done they let us know ..ty More

by JALEXJIMENEZ1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 19, 2025

Best service trustworthy team and job well done. I've had all my services done here and Gustavo and team rock it. No issues or complaints. If ever something does come up they handle it quickly More

by Mikef216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The ladies at the Toyota car rental service are amazing
Feb 19, 2025 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Gustavo Alatorre receives the recognition he deserves. Thank you again and have a great day!

February 18, 2025

Did not topped all the fluids. Coolant and steering fluids are almost bone dry. Who did the 160 point inspection? Missed this one. More

by SENDOH06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Calero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Lancaster responded

We're sorry to hear that you've had a problem with your car. We take pride in providing quality and excellent service to our customers and apologize for falling short in this area. We'll review our service process and take steps to ensure that any issues are resolved promptly and effectively. Please feel free to bring your vehicle back in so we can inspect your vehicle and address your concerns. You can contact us directly at (661) 952-2103.

February 18, 2025

Good communication no problems with service. Nice waiting lounge for customer to hang out while waiting. Internet Sales was good came to a deal online. Only complaint i have is no follow up More

by Ben500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of Lancaster responded

Thank you for sharing this honest feedback. We apologize for not meeting your expectations. Please know that our team is working to prevent this lack of communication from happening again. We hope you are enjoying your vehicle. Please reach out to (661) 952-2103 if you have any issues or concerns.

February 16, 2025

I received a good service and good customer service and my car was ready on time More

by Herbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 15, 2025

Professional and excellent. Knows what they are doing with good approach with the customer and good service More

by faddissr.johnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Asaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 15, 2025

Felipe was an incredible salesman, patient and flexible when negotiating, he also didn’t make me feel rushed whatsoever when calling my bank and being put on hold multiple times! More

by Ramon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Felipe Torres receives the recognition he deserves. Thank you again and have a great day!

February 14, 2025

I took my car and it did not get fixed right I don’t even think they did what I told them to fix! Yet I still had to pay!! More

by LISAVALDEZ20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Garcia
Feb 14, 2025 -

Toyota of Lancaster responded

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can reach out at (661) 952-2103 and we can talk a bit more in detail of the issues and concerns you are experiencing.

February 13, 2025

I've bought multiple vehicles here and treat me well every time. I definitely recommend this dealership to anyone! More

by monsterz9917
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wengert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hernan Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Zendejas
Feb 13, 2025 -

Toyota of Lancaster responded

We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!

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