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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,752 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,752 reviews

January 21, 2025

Professional personnel. Through with service that was done. Communication was good when delay was unexpected. Patient when I was stressed out with delay and dealing with the More

by CHARLENEGREEN3226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max
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Jan 21, 2025 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Max receives the recognition he deserves. Thank you again and have a great day!

January 21, 2025

Brandon made this a quick and easy process. Made this a very welcoming experience at Toyota , definitely recommending him to everyone ! More

by viviana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community. We will be sure to share your review with our team.

January 21, 2025

Needs better communication with their very valued customers, don’t give an estimated wait time if they aren’t sure, don’t leave their keys on the desk for however long when their vehicle has been don More

by kassandram628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had an issue with the service advisor communicating with you. Normally upon arrival our service advisors let customers know estimated wait time. I will be sure to speak with our staff and go over our process in order to resolve your issue. Please reach out to (661) 952-2103 if you have any other questions or concerns.

January 20, 2025

This dealership was a great place and I loved the service I was provided with. More

by Kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for leaving us a review. We are happy to hear you enjoyed your experience.

January 20, 2025

They put parts in upside down. When asked to complete a full service on tge truck I just bought, they did not comply. They did the bare minimum and I had to go to a different deale More

by amappraisal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
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Jan 20, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had issues when bringing in your truck to our dealership. We apologize for any inconvenience it may have caused to have to go to another dealership and not be able to complete the necessary service at our dealership. If you'd like to give us a call go over any other issues or concerns you may have please reach out (661) 952-2103

January 19, 2025

Everyone is very kind and willing to help out. They work hard to make sure if you have an issue that there is a solution to make you happy. More

by KIM.JUDY.YOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5 star review. We will be sure to share your kinds words with our team.

January 19, 2025

Brandon was super helpful and knowledgeable. They worked with me and I am super happy with my purchase and how everything worked out. I appreciate everyone on their team for helping me with my d More

by Jamie M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Calero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for your amazing review. It has definitely made our day. I will be sure to let Brandon know you enjoyed your experience. We are ecstatic that we helped you find your dream car. Congratulations!

January 19, 2025

The Service is not good anymore , no more car Wash , don’t fill up fluid. More

by pdrzelayandia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hackeys
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Jan 20, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had issues when you serviced your vehicle here at our dealership. Unfortunately, at this time we no longer offer a carwash with service and haven't for over 5 years. If next time you ask your service advisor and we do have the staff available, I'm sure we can pass your car through the wash. However, if you are having concerns with the fluids please let me know if you want to bring your vehicle back so our Master Technician can check over your vehicle. You can reach me at (661) 952-2103

January 18, 2025

Wonderful customer service. Sadly, not like American companies. Customer service means everything to this consumer. More

by DUANEWSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience with us and the community. We stand behind our customer service and we are happy that we were able to meet your expectations. We hope to welcome you back soon.

January 18, 2025

Friendly customer service Received my car back in a timely matter. Report given back showing work performed and recommendations suggested More

by laruz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Jan 20, 2025 -

Toyota of Lancaster responded

I'm glad to hear our staff was able to give you friendly customer service and that you received your car back in a timely matter. We are lucky to have the staff we do that takes care of our loyal Toyota of Lancaster customers.

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