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Toyota of Des Moines

Grimes, IA

4.7
5,008 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site. When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success: #1: Treat every single person who walks through our doors the same way we would expect to be treated. #2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here. One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here. We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**. In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**. Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation ! This is not an easy accomplishment considering that there are over 1200 dealers in the US alone. That's ranking in the top 1% ! You would have to travel hundreds of miles before you would find another dealer of this caliber.
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1650 SE 37th St.

Grimes, IA

50111

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Showing 5,008 reviews

May 30, 2024

Dealer ship is good but the service department was a disappointment. First time in years that I have been with Toyota More

by holmesshaun1420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

Thanks for the feedback! We appreciate you highlighting some areas of improvement. We hope we can gain your trust back!

May 30, 2024

Always a great experience! They are always very personable! Will always continue to use Toyota! More

by Molly
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

Thrilled you enjoy the experience! We value our customers & strive to be personable. Thanks for choosing Toyota of Des Moines!

May 30, 2024

Blake was great! For some reason I never got a call that my part was in. I waited 4 weeks to call them and found out the part had been in awhile. More

by David Henry
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Blake
May 31, 2024 -

Toyota of Des Moines responded

Thanks for the kind words about Blake! We appreciate you choosing Toyota of Des Moines.

May 30, 2024

Great service. does things on time. They have always done a good job for me. Mark More

by Markj7919
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

Thanks, Mark! We appreciate you trusting us with your vehicle and aim for on-time, high-quality service. See you next time!

May 30, 2024

This is the 3rd Toyota Camry I’ve purchased from Toyota of Des Moines. They have always worked with me to get the car and features I want. More

by susan.ging
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Rob Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

Wow, 3rd Toyota Camry with us? That's fantastic! We love working with loyal customers to find the perfect fit. Happy driving!

May 29, 2024

This was the easiest and uncomplicated experience I think I’ve ever had with any of my auto repairs. More

by handydht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Toyota of Des Moines responded

Music to our ears! Easy & uncomplicated service is our goal. Thanks for choosing Toyota of Des Moines!

May 29, 2024

The help is great. People are great to work with. The service is great. Thanks More

by CHRISRICH0227@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff.

May 29, 2024

They were friendly and helpful and were on time. I really like the video that shows me what they check. More

by LYNNEHOYT
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
I just remember two guys but do not recollect who they were
May 30, 2024 -

Toyota of Des Moines responded

Music to our ears! We're thrilled you found everything you needed with great people to help.

May 29, 2024

Excellent service! Service personnel are second to none! I also ran some things by our salesman Bob Staley. He is outstanding and even tho things didn’t come together t More

by Brianchamplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing the good service & friendly staff.

May 27, 2024

Very efficient. They got things checked for me and got out in 30 min. Thx. More

by dclv2walk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Fast & efficient service - that's what we aim for! Thanks for your review!

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