Toyota of Des Moines

I went in to replace my leased vehicle and was talked into a cheaper, smaller vehicle. I was very leery to do this, and when I said I would just keep my lease, I was told that I would leave with a new into a cheaper, smaller vehicle. I was very leery to do this, and when I said I would just keep my lease, I was told that I would leave with a new car. I have been a very loyal customer of Toyota for over 20 years. I have never missed a lease payment and have always returned my cars way under the allotted miles and very clean. I would hope that customer loyalty would mean something and help the numbers work in my favor. Instead, I allowed myself to be talked into a smaller, cheaper car that doesn't meet my needs with my 96 pound goldendoodle. I am struggling to figure out how to make it work, but shame on me for not sticking to what I knew I needed. Fool me once, shame on you, fool me twice . . . wait, that won't happen as after this lease is up, I won't be back. More

He was very helpful and knowledgeable. A pleasure to work with. I will keep using Toyota. A pleasure to work with. I will keep using Toyota. More

I appreciate the customer service by the service technician. Thank you for your assistance. See you next time. technician. Thank you for your assistance. See you next time. More

Always the good service with genuine factory parts and a clean and pleasant waiting room with complimentary coffee too! clean and pleasant waiting room with complimentary coffee too! More

They helped me with what could’ve been a $2000 problem and it ended up being only a third of that was very fast service and it ended up being only a third of that was very fast service More

Ian Davis and the Service Professionals at Toyota of Des Moines are Top Notch Friendly Professionals Who get the Job done right the first time ! I highly recommend Ian and his Crew ! Moines are Top Notch Friendly Professionals Who get the Job done right the first time ! I highly recommend Ian and his Crew ! More

Appt take to long to get. Called 2weeks in advance I'm out of warranty. Oil need to be changed every 10000 miles. Don't want to come in every 5000 but the needs service comes Called 2weeks in advance I'm out of warranty. Oil need to be changed every 10000 miles. Don't want to come in every 5000 but the needs service comes on every 5000. More

Expected more based on experience w/ Toyota. Bad enough that I had to wait 6 mos. for the car, but then dealer cut trade-in car value by $1k. Moreover, same price cut wasn't applied to new car t Bad enough that I had to wait 6 mos. for the car, but then dealer cut trade-in car value by $1k. Moreover, same price cut wasn't applied to new car though it too had depreciated by 6 mos. Though dealer kept me apprised of delivery status, no contact after sale except for an e-mail of tips for buying a new car. No, really. I'm hopeful that experience with service dept. will be excellent as you have big Subaru shoes to fill. Oh, yes. I do like my Corolla Cross. More

They have a very clean dealership thru out. I love the coffee machine it makes great coffee. Great service department with excellent customer service. I love the coffee machine it makes great coffee. Great service department with excellent customer service. More

I would never go anywhere else for maintenance for my vehicle. I absolutely love how quick and efficient they are . Zero complaints vehicle. I absolutely love how quick and efficient they are . Zero complaints More