Emily Wagner

First, I have always serviced my vehicle at Toyota of Des Moines and was very happy. Unfortunately my last appointment did not go well. When the technician checked my rear window to make sure it was workin Moines and was very happy. Unfortunately my last appointment did not go well. When the technician checked my rear window to make sure it was working, he did not get the windiw closed all the way, which I was unaware of. I then went to the car wash and water, soap etc. got all over the back inside of my vehicle, soaking everything and was very upset when I discovered this. It will probably need to be detailed to remove all the residue it caused. I did call the service manager to make him and Toyota aware of what had happened and left a message because he wasn't available. I was told that he would return my call but to this day I have not received a call back. I feel like I should have at least received a call back so I knew this problem was addressed and wouldn't happen again in the future. Sincerely More

by Suzanne Verified Customer Verified Customer

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Fast and excellent service like always in and out no problems no complaint. Thanks again. problems no complaint. Thanks again. More

by bmcclat06 Verified Customer Verified Customer

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Fast and efficient. Answered all my questions patiently. Don't have anything else. That's quite enough Answered all my questions patiently. Don't have anything else. That's quite enough More

by cobb66 Verified Customer Verified Customer

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Quick and professional service. I will continue to recommend and use Toyota of Des Moines I will continue to recommend and use Toyota of Des Moines More

by PIDOOLIN Verified Customer Verified Customer

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I scheduled this oil change 10 days prior and still had to wait hour and 20 min. Not a good experience. And then paid $145 for an oil change on top of it. Prolly start taking it to a smaller shop that cost to wait hour and 20 min. Not a good experience. And then paid $145 for an oil change on top of it. Prolly start taking it to a smaller shop that costs $75, don’t need an appointment and can be in and out in 30 min. More

by JUDYSBS Verified Customer Verified Customer

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Created new issues when I picked up the car, the a. m. and FM radios were not working after I visited Toyota and the tire sensor was malfunctioning which it wasn’t before I came to Toyota. communication m. and FM radios were not working after I visited Toyota and the tire sensor was malfunctioning which it wasn’t before I came to Toyota. communication was poor when I tried to communicate four different times about parts coming and nobody ever responded back to me until I had to call four different times. And I noticed a gouge out of my dashboard from them taking my dashboard off and there was grease on my seat and floor mat, and the car was not cleaned at all when I picked up the car. I’ve been coming to Toyota for 25 years and this is this was unusual service for me. More

by Rodney Hesterberg Verified Customer Verified Customer

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You have limited appointments for basic service. You service drive staff are not that friendly. I felt like I was a burden. You service drive staff are not that friendly. I felt like I was a burden. More

by PETERHILL.IA Verified Customer Verified Customer

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They refuse to update contact info for clients when they are told they have the wrong number. are told they have the wrong number. More

by Dtdoesntworkwiththatcompanyanymor3 Verified Customer Verified Customer

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Every person I encounter at the dealership is friendly and personable. I'm always greeted with a smile. The service needed is straightforward and professional. and personable. I'm always greeted with a smile. The service needed is straightforward and professional. More

by ANGELINAECKSTEIN Verified Customer Verified Customer

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She was very helpful even with me showing up early. She is great at her job. She is great at her job. More

by atodden Verified Customer Verified Customer

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