Toyota of Cleveland - Service Center

We had such an easy going great experience with Mason. We came in to service our 2019 Highlander that we owed for 5 months and decided to look at vans cause we traded ours in for the Highlander and really We came in to service our 2019 Highlander that we owed for 5 months and decided to look at vans cause we traded ours in for the Highlander and really regretted getting rid of it.We asked Mason would it be possible to work up a trade and he got started on it right away with the help of the general sales manager Justin Chretien and the two of them together they came up with a deal we couldn't refuse and made us very happy customers.We have bought our last 3 vans up there and we drive an hour just to get the great and friendly service we get from all the employees.We even pass a dealer close to us because we don't get that service there.We have been making that trip ever since we got our first van.It's definitely worth the extra mile and we will continue to do so.After we bought the van Mason took the time to set with us and explain everything about the van and told us if we had any questions or problems to just give him a call..He was the best salesman we have ever worked with and have made a forever friend.Thank you Mason for making this happen and making us very happy customers.Alfred Polk worked with us and got us an extended warranty policy and worked with us and wasn't pushy and explained everything to us.Another very nice employee and then finally Keith Jackson who has always helped us from the first van we purchased .He has always been so friendly to us came out to congratulate us on our new van and made us feel so special with our new purchase.Thank you to all the wonderful people that made us one Happy Customer.,You are the Best! More

Outstanding service Timely appointment, personable staff, reasonable prices, pleasant atmosphere. Would use this place again for everything auto related. Brad Harmon i Timely appointment, personable staff, reasonable prices, pleasant atmosphere. Would use this place again for everything auto related. Brad Harmon is exceptional in his field. Thank you. More

Great service department! Service department is great! They are efficient and friendly. They are also open early (7:00 am) which made it convenient to drop off my car and stil Service department is great! They are efficient and friendly. They are also open early (7:00 am) which made it convenient to drop off my car and still be at work on time. More

Always great service You cannot find better service. They really care. Tom Trout is an excellent service manager. He demands excellence! I was in and out in 30 minutes. You cannot find better service. They really care. Tom Trout is an excellent service manager. He demands excellence! I was in and out in 30 minutes. More

Very pleased! I had a very nice experience with your service department yesterday. Brad Harmon was very thorough and patient and I believe he got my problem resolv I had a very nice experience with your service department yesterday. Brad Harmon was very thorough and patient and I believe he got my problem resolved as economically as possible. I'm feeling good about my car again, and I will use your service department again! Thanks! Priscilla Morris More

60,000 mile service on Tundra Cleveland Toyota Servive department has always been very helpful and professional. The service writer James Fulton was very helpful and explained eve Cleveland Toyota Servive department has always been very helpful and professional. The service writer James Fulton was very helpful and explained everything very well. I would recommend him to anyone when calling for service. He was very professional in every way. More

Very good service I had a wonderful experience for my first service on my car! Treated me so nice ! Very pleased.Was treated with kindness and respect. Enjoyable experi I had a wonderful experience for my first service on my car! Treated me so nice ! Very pleased.Was treated with kindness and respect. Enjoyable experience. More

Brad was very kind and helpful. Brad explained what was wrong and that the part needed to be ordered. He let me know when part came in and was always kind and helpful with infor Brad explained what was wrong and that the part needed to be ordered. He let me know when part came in and was always kind and helpful with information. More

Quick and to the point The service was done quickly, and Brad answered all of my questions about the next required maintenance checkups. I was in and out in less than one ho The service was done quickly, and Brad answered all of my questions about the next required maintenance checkups. I was in and out in less than one hour. More

Efficient and quality service Tom and his team always perform to my expectations. Great job. I would definitely recommend them. professional and friendly each time I utilize their Tom and his team always perform to my expectations. Great job. I would definitely recommend them. professional and friendly each time I utilize their services. More