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Toyota Direct
Columbus, OH
1,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,017 reviews
January 02, 2025
Service was good and took a reasonable amount of time. Waiting area was comfortable and offered good amenities. Justin kept me posted on progress Waiting area was comfortable and offered good amenities. Justin kept me posted on progress More
by dmoorefripp
Verified CustomerEmployees Worked With
January 01, 2025
Clif was extremely helpful and professional. I had a wonderful and enjoyable experience during the vehicle scheduled service. He answered all of my questions. I had a wonderful and enjoyable experience during the vehicle scheduled service. He answered all of my questions. More
by bevcarter1960
December 31, 2024
On time, quick, everything seems to be OK. Staff was pleasnat, Waiting room was quiet and comfortable Staff was pleasnat, Waiting room was quiet and comfortable More
by m.fohl
December 30, 2024
The experience was good, even the problem did not solve but the explain to me what can be done but the explain to me what can be done More
by kdorestant
Employees Worked With
December 30, 2024
Great service and was helpful in explaining the problem and what was done to correct thr issues. and what was done to correct thr issues. More
by thomaspickering1997
Employees Worked With
December 30, 2024
December 30, 2024
THE PROBLEMS THAT I SAID MY CAR HAD, HE SAID IT DID NOT HAVE ANY PROBLEM AND THAT IT WAS FINE. I FELT THAT THAT PERSON ATTITUDE WAS NOT GOOD OR BAD. I FELLT THAT ALL THE THINGS THAT I HAVE SEEN ON MY CAR W HAVE ANY PROBLEM AND THAT IT WAS FINE. I FELT THAT THAT PERSON ATTITUDE WAS NOT GOOD OR BAD. I FELLT THAT ALL THE THINGS THAT I HAVE SEEN ON MY CAR WAS NOT SOMETHING IMPORTED FOR HIM TO CHECK IT OUT AND FIX IT. HE JUST SAID THAT MY CAR HAD NOTHING WRONG WITH IT, JUST BECAUSE THAT WAS MY FIRST CHECK-UP AND THAT I DID NOT HAVE TO PAY HIM. I BELIVE THAT IF IT WAS NOT MY FIRST CHECK-UP HE WOULD HAVE AT LEAST WOULD HAVE PRETENDED OF FIXING IT AND THEN HAVE ME PAY. HE WOULD HAVE BEEN GLADLY SAY THAT HE HAS FIXED THE PROBLEM AND HAVE ME PAY THE MONEY. "DON'T TAKE THIS TO HEART IT JUST THE VIB THAT I GOT WHEN I WAS GETTNG MY CAR BACK." I MEAN I HADE TO GET MY CAR ALL THE FROM THE BACK PARKING LOT, HE DIDN'T EVEN GET MY CAR IN THE FRONT OF THE DOOR. I HADE A CHILD WITH ME AND HE TOOK ME ALL THE WAY TO BACK TO GET MY OUT OF THE PARKING LOT MY SELF. I DIDN'T EVEN KNOW IF THAT'S WHAT HE SHOULD DO OR HAVE DONE. HIS ATTUDE CHANGED AS SOON AS I SAID THAT THIS WAS FIRST CHECK-UP. HE KNOW I DIDN'T HAVE TO PAY FOR MY FIST CHECK-UP. IF I HADE TO PAY I BELIVE IT WOULD HAVE BEEN SOMETHING DIFFERENT. JUST HOP I DON'T HAVE TO GO THROUGH THAT ON MY SECOND CHECK-UP. I BELIVE I WON'T SENSE I WOULD HAVE TO PAY. I DON'T MEAN TO BE ROAD. More
by nuylam
Employees Worked With
December 30, 2024
Chris is a great service advisor! He was able to get me in and take care of my tire alert quickly so I was able to do the travel I hoped to do. He was able to get me in and take care of my tire alert quickly so I was able to do the travel I hoped to do. More
by mklockner
Employees Worked With
