John Marnell
John Marnell at Toyota Direct

John Marnell

Service Advisor

Toyota Direct

4248 Morse Rd
Columbus, OH 43230

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4.8
62 Reviews
4.8

62 Reviews

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62 Reviews of John Marnell

June 16, 2026

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Employee Rating

Gives an honest what to expect based on what is needed for auto prices are in line with service should be. More

by l.jackson2121
Service Price Transparency
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Recommend Dealer
Yes

June 12, 2026

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Our vehicle was accepted quickly and the service was completed in a timely manner. The service to be completed was described when we entered. Next service date was recommended. More

by fwalton1
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Recommend Dealer
Yes

June 09, 2026

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Fast write up ,and excellent communication and great price ! Amenities are great also ,nice facility! More

by madhun67
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Grossman

May 31, 2026

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I believe that Toyota Direct has no equal. I have worked with Mindy Hill for the last decade, and always enjoy the experience. I look forward ti it and always when possible seek her out for wo More

by DALEKOCAREK
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Recommend Dealer
Yes

May 29, 2026

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The agent at the dealership Jonathan marvel advised me on major and urgent service to do and the time taken for the service was within what he promised More

by gilbertmelly
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Recommend Dealer
Yes

May 26, 2026

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Very easy to schedule and work with. Finished with my appointment exactly when they said they would, which is a rarity for dealers in this area. More

by gleyland
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Recommend Dealer
Yes

May 12, 2026

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Very satisfied only there for an hour. No complaints and the waiting room was very nice. More

by nay
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Recommend Dealer
Yes

April 11, 2026

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I came in for oil change, and now my car is saying that I need service a oil change not very happy with the results More

by bodiddy522
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Recommend Dealer
No

March 11, 2026

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Johnathan Martell was fantastic! ! He had everything wrapped up perfectly and waiting for me when I returned! More

by janesinclair.rn
Service Price Transparency
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Recommend Dealer
Yes

February 12, 2026

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Always a great experience! Very friendly, helpful staff! Will continue to return for future service! More

by Michael
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Recommend Dealer
Yes
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