Town East Ford - Service Center

Town East Ford responded

Thank you for reaching out and sharing your experience at our service department. We sincerely apologize that you feel the associates were not truthful or transparent with you, and that you were not treated with the respect you deserve. At Town East Ford, we take customer service very seriously and strive to build trust with our customers. It's unacceptable that you feel this way, and we appreciate you bringing this to our attention. To ensure a thorough investigation into this matter and discuss your concerns in detail, we'd like to connect you with Terri Scott. Her email address is Tscott@towneastford.com. Terri is committed to understanding your experience and ensuring all our associates are providing honest and transparent communication. We value your business and apologize again for the negative experience. We look forward to working with you to regain your trust.

Town East Ford responded

Thank you for your review! We appreciate you recognizing Jim A.'s professionalism. At Town East Ford, we take pride in having a professional team dedicated to serving our customers. Thank you again for your feedback!

Town East Ford responded

We're delighted to hear that Erica Reeves provided you with such excellent care! Thank you for taking the time to recognize her. At Town East Ford, we value going the extra mile for our customers, and it sounds like Erica did just that. We'll be sure to pass your kind words on to her.

Town East Ford responded

Thank you for your review! We're happy to hear your initial experience was fast, friendly, and that you were able to get an appointment quickly. We sincerely apologize that no one attended to you during your next day appointment. That's certainly not the standard of service we strive for at Town East Ford. Would you be willing to share some more details about your experience the next day? We'd love the opportunity to regain your trust. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further. In the meantime, thank you for your feedback.

Town East Ford responded

Thank you for the fantastic review! We appreciate you recognizing our staff's friendliness, professionalism, and knowledge. We take pride in our team's ability to explain automotive issues clearly and work efficiently to get your vehicle back on the road quickly. At Town East Ford, a reasonable turnaround time is a priority for us. We're glad we could deliver that for you.

Town East Ford responded

We're thrilled to hear you had such a positive experience with Austin! It sounds like he went above and beyond to explain your options and get you back on the road quickly. We appreciate you mentioning his friendly and efficient service – that's exactly what we aim for at Town East Ford. We'll be sure to pass along your kind words to Austin, he'll definitely be happy to hear it! Thank you for choosing Town East Ford!

Town East Ford responded

Thank you for your honest feedback. We appreciate you letting us know about your experience. We understand that cost is a major consideration, and we continually strive to offer competitive pricing while maintaining the high quality of service our customers expect. We're glad we were able to get your car back on the road quickly – that's definitely a priority for us! Thanks for choosing Town East Ford!

Town East Ford responded

¡Gracias por elegir Town East Ford y por dejarnos una reseña tan fantástica! Nos sentimos honrados de ser considerados el mejor concesionario del Metroplex, eso significa mucho para nosotros. Nos esforzamos por brindar un servicio excepcional a cada cliente, y parece que nuestro equipo cumplió con sus expectativas. ¡Agradecemos que reconozca sus esfuerzos! Gracias nuevamente por su negocio. ¡Esperamos superar sus expectativas nuevamente en el futuro!

Town East Ford responded

Thank you for taking the time to leave this review. We sincerely apologize for your negative experience with a used vehicle. We understand your frustration, and we take all customer concerns seriously. At Town East Ford, we are committed to selling high-quality used vehicles and providing excellent customer service. However, it appears we fell short of those expectations in your case. We would like the opportunity to learn more about the specific issue you're experiencing with your vehicle and explore possible solutions. Our Used Car Sales Director, Eddie Almodovar, is dedicated to working with customers to ensure their satisfaction. He can be reached directly at Ealmodovar@towneastford.com. Eddie can review the details of your vehicle and warranty to see if there are any options available to address your concerns. We understand that regaining your trust takes time, but we are committed to making things right. Please don't hesitate to reach out to Eddie directly.

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your experience was quick, easy, and exceeded your expectations. We strive to provide efficient service and ensure customer satisfaction. We appreciate your business!