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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

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May 12, 2024

The staff were very helpful and it appears the service went well and within timeline. The only reason it is not 5-star is that it took ~5 months to get my warranty serviced because a tool from Ford was n More

by beolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa
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May 13, 2024 -

Town East Ford responded

Thank you for the 4-star review and your honest feedback. We appreciate you choosing Town East Ford for your warranty service. We're glad to hear that our staff was helpful and the service itself seemed to go smoothly and within the promised timeframe. We sincerely apologize for the extended wait time you experienced due to the unavailable tool from Ford. Unfortunately, certain repairs require specialized equipment, and unforeseen delays can occur when obtaining them from the manufacturer. We understand this can be frustrating. Thank you for your understanding. Please don't hesitate to reach out if you have any questions or need service in the future. We hope to earn your 5-star rating next time!

May 12, 2024

They are always very nice and friendly the services is always great .service is a little pricey but u trust the guys working on my vehicle. More

by LCSANDS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Town East Ford responded

Thank you for your review! We appreciate your continued business at Town East Ford. It's great to hear that you consistently experience friendly service from our team. We strive to create a welcoming atmosphere where you feel comfortable and confident. We understand your comment about the service price. At Town East Ford, we use high-quality parts and prioritize thorough repairs to ensure the longevity and safety of your vehicle. However, we also want to be transparent about costs. Thank you for your trust in our technicians! We appreciate you choosing Town East Ford. Please don't hesitate to reach out if you have any questions or need service in the future.

May 12, 2024

Technician left a part of another same model vehicle inside my vehicle. On top of the dash board. That is a no no no. It creates lack of trust. More

by juancarlos0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim - service
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May 12, 2024

All I needed was an oil change and tire rotation, and everyone was very friendly and courteous. My late time was only about an hour so that was greatly appreciated. More

by ettamwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service writers name was David. Don’t remember his last name, but he was very nice and informative.
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May 13, 2024 -

Town East Ford responded

Thank you for the review! We're happy to hear that your experience at Town East Ford for an oil change and tire rotation was positive. It sounds like our team was friendly and courteous, and that's important to us. We appreciate you mentioning that the service time was around an hour – that's our goal for routine maintenance like oil changes. At Town East Ford, we strive to provide efficient service while ensuring everything is done thoroughly. Thank you for choosing Town East Ford! Please don't hesitate to schedule your next service appointment online or by phone – we look forward to seeing you again.

May 10, 2024

Completely satisfied with the service that I receive from Town East Ford simply easy process More

by Tim&Holly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Helbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear you're completely satisfied with the service you receive at Town East Ford. A simple and easy service process is exactly what we strive for. Thanks again for choosing us!

May 10, 2024

I like how the service advisor was knowledgeable and was able to explain to me what was needed in my car. More

by D.SONIA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that your service advisor at Town East Ford was knowledgeable and clearly explained what was needed for your car. At Town East Ford, we believe informed customers are happy customers. Our service advisors strive to provide clear explanations and answer all your questions. We appreciate you recognizing this effort.

May 08, 2024

I was kept in the loop,and the repairs were done quickly. My service advisor listened and reiterated back to me my request for repairs. Advised me of other things that needed attention to. No pressure....... More

by DWIGHTLGREER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience was positive. Keeping you informed throughout the repair process is a priority for us, so we're happy to hear you were "kept in the loop." It's also great to know that your service advisor actively listened to your repair requests and confirmed them with you. We understand that car repairs can be stressful, so we appreciate you mentioning there was "no pressure" to address additional service needs. Our goal is to provide transparent recommendations while respecting your budget and priorities. Thank you for highlighting these important aspects of your experience. It helps our service team continue to deliver exceptional customer care.

May 08, 2024

Very good maintenance service. Wouldn't go anywhere else to have my truck serviced. Very nice customer service. More

by LINDARUSSELL87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim A.
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May 09, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider Town East Ford the go-to place for your truck's maintenance needs. We take pride in providing both high-quality service and a welcoming customer service experience. Knowing you wouldn't trust anyone else with your truck is a huge compliment to our service department. We'll be sure to share your kind words with the team. Thanks again for choosing Town East Ford!

May 07, 2024

Good service at the customer, the workers were at their best behavior and ready to help anyone in need More

by BARRIOSENRIQUE775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Town East Ford responded

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon.

May 07, 2024

I took my car for a service issue. The team was verily friendly and explained the issue sufficiently More

by MUBEEN.KAMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Arias, David Chapelle
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May 08, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review about your recent service experience! We're happy to hear that our team was friendly and explained the issue with your car clearly. At Town East Ford, we strive to provide exceptional service while keeping our customers informed throughout the process. We appreciate you letting us know that our team achieved this for you. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service need.

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