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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,887 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,887 reviews

March 21, 2024

Won't be buying any more trucks there. To much dealer add charges for stuff consumer don't need More

by TRISHD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Powell
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Mar 22, 2024 -

Town East Ford responded

Thank you for your feedback about your recent visit. We're disappointed to hear you won't be returning to our dealership and apologize for the frustration you experienced. We understand that not everyone needs or wants all the add-on options we offer. We strive to be transparent about pricing and provide choices to fit your budget. We value your business and would appreciate the opportunity to discuss your experience further. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.

March 21, 2024

Very personable and very delightful to talk to. Treated me and everyone around her with respect. I felt very easy and comfortable. Definitely will be coming back. More

by fltdx737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Mar 22, 2024 -

Town East Ford responded

Thank you for the fantastic review! It means a lot to us that our team members create a welcoming and respectful environment for everyone. We're thrilled you felt comfortable and enjoyed your experience. Hearing that our staff is personable and delightful to talk to makes our day! We strive to build positive relationships with our customers, and your feedback lets us know we're on the right track. We look forward to seeing you again soon!

March 21, 2024

Friendly people which took care of me in a timely manner without any concerns at all More

by JCH195169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 25, 2024 -

Town East Ford responded

We're so happy to hear you had a positive experience! Friendly staff and a timely service are important to us, and we're glad we delivered on both.

March 21, 2024

Awesome experience, I got attended as soon as I got there. Left with a awesome affordable deal. More

by Raulmedina492
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Town East Ford responded

We're so glad to hear you had an awesome experience at Town East Ford! It means a lot to us that you were seen right away and found an affordable deal you love. Our goal is to provide efficient service and great value, so your feedback lets us know we're succeeding. Thanks for choosing Town East Ford!

March 21, 2024

Honest, straight forward, and easy to work with. Blake Smithers did a great job helping me find the right truck! More

by OAKS_TIM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Town East Ford responded

We're thrilled to hear about your positive experience with Blake Smithers! At Town East Ford, we value honesty, transparency, and making the car buying process as smooth as possible. It sounds like Blake did a fantastic job finding the perfect truck for your needs. Thank you for taking the time to leave a review, and congratulations on your new truck!

March 20, 2024

Service Crista Harris was great she made sure the MPP plan I had was used because my last I got my vehicle serviced I was told my plan was no longer valid so when I expressed this Crista made sure my pl More

by amnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Harris
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Mar 21, 2024 -

Town East Ford responded

Thank you for your positive review! We are glad that Crista was able to help you use your MPP plan on your service. Thank you for your business, and we look forward to servicing you at your next visit!

March 20, 2024

The Town East Ford Dealership provided great service and were very helpful and knowledgeable in handling the needs of my vehicle! More

by DEAVERTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Harris
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Mar 21, 2024 -

Town East Ford responded

On behalf of the entire team at Town East Ford, thank you for the fantastic review! We're thrilled to hear that our service was great and our team was helpful and knowledgeable in handling your vehicle's needs. That's exactly what we strive for! We look forward to seeing you again at Town East Ford for your next service appointment.

March 20, 2024

Tyler Robles listened to my concerns on my 2017 F-350, and was able to order parts I needed. It was very quick and painless! Great job! More

by Jclough
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Robles
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Mar 21, 2024 -

Town East Ford responded

On behalf of the entire team at Town East Ford, thank you for the fantastic review! We're thrilled to hear that Tyler Robles listened attentively to your concerns about your F-350 and was able to quickly and efficiently order the parts you needed. That's exactly the kind of service we strive for! We'll be sure to pass your kind words on to Tyler. Thank you for choosing us!

March 20, 2024

Prompt and timely response. Ease of online scheduling and communication. Tyler was attentive and helpful to me. More

by CHOIH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler , Patricia Breakfield
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Mar 21, 2024 -

Town East Ford responded

Thank you for taking the time to leave such a detailed review! We're happy to hear you experienced a prompt and timely response, found online scheduling easy, and had clear communication throughout. That's exactly what we aim for! We'll be sure to pass your compliments on to Tyler for being attentive and helpful. At Town East Ford, we value a smooth customer experience, and it means a lot to know we achieved that for you. Thank you for choosing us!

March 20, 2024

They were really helpful and knowledgeable for the questions I had. The service was done in time it was promised. More

by mmapps_1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Mar 21, 2024 -

Town East Ford responded

We're thrilled to hear you had a positive experience! Thank you for letting us know that our team was helpful and knowledgeable in answering your questions. Equipping our staff to provide informative answers is important to us. We're also glad the service was completed on time as promised. That shows our commitment to efficiency. Thank you for choosing us!

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