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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,887 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,887 reviews

March 27, 2024

Went in for a simple oil change and tire ration since it was included in my used vehicle purchase. They then tried to sell me on over $2k of “needed” recommended stuff like injector cleaning but the worst w More

by Rangersfan44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Blumer
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Mar 28, 2024 -

Town East Ford responded

Thank you for taking the time to leave this review, and we sincerely apologize for the negative experience you had during your recent oil change and tire rotation. We understand your frustration with the recommendations for additional services and the discrepancy in the tire tread depth readings. We value your business and want to regain your trust. We are committed to providing accurate information, high-quality service, and honest recommendations. We'd appreciate the opportunity to learn more about what happened. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further.

March 27, 2024

Jackson Bridges is the reason I bought my Ford Truck at Town East Ford. He offers a no pressure sale with excellent assistance and recommendations throughout the truck building process. Trust and quality More

by terryholway
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackson Bridges, Ray Monks Jr
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Mar 28, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackson Bridges made your truck buying experience so positive. We understand how important a no-pressure environment is, and Jackson's expertise in guiding you through the truck building process with helpful recommendations is a valuable asset to our team. We'll be sure to pass your kind words on to him! You're absolutely right – trust and quality are what we strive for at Town East Ford. Thank you for recognizing that. Congratulations on your new Ford truck! We hope you enjoy it for many miles to come.

March 26, 2024

They didn't treat me like the good customer I've been for several years. Car in there for over 2 weeks. Didn't wash or take paper out when returned. More

by TURBANTKE1
Recommend Dealer
No
Employees Worked With
David McDonough.
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March 26, 2024

I always receive great service. Jim is awesome best customer care team I could ask for. More

by CHARLOTTE.BELL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip III, Service Consultant
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Mar 27, 2024 -

Town East Ford responded

Thank you for the fantastic review! Hearing that you consistently receive great service and consider our team, especially Jim, to be the best is truly rewarding for us. We appreciate your loyalty and trust in us. Jim will be thrilled to hear you recognize his excellent customer care! We look forward to continuing to exceed your expectations. Thank you for choosing Town East Ford!

March 26, 2024

took 3 hours to purchase my lease end truck. 2 hours for service center. way too much time. More

by W_SGARD703
Service Time
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Town East Ford responded

Thank you for your feedback. We sincerely apologize that it took 3 hours to complete your lease-end truck purchase and an additional 2 hours at the service center. We understand this is an excessive amount of time, and it falls short of the efficient service we strive to provide. We hope you'll give us another chance to demonstrate our commitment to fast and efficient service. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.

March 25, 2024

Honestly I always have a good time there as crazy as it sounds. We love talking to Cody in Sales and David has been great to work with in service. More

by ALLISONRBLACKBURN
Recommend Dealer
Yes
Employees Worked With
David McDonough
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March 25, 2024

Blake is pretty awesome and very helpful and jr as well getting me that silver package More

by Stephaniemarie534
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Monks Jr
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Mar 26, 2024 -

Town East Ford responded

We're thrilled to hear you had a great experience! Thank you for mentioning that both Blake and JR were awesome and helpful in getting you the silver package. We appreciate you recognizing their excellent service. Our team is dedicated to making sure our customers get what they need, and it sounds like Blake and JR did a fantastic job!

March 25, 2024

I had a great experience. Mathew the sales person was awesome! Highly recommend this dealership. More

by haysg1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Haile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Monks Jr
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Mar 26, 2024 -

Town East Ford responded

We're so happy to hear you had a great experience at our dealership! Thank you for taking the time to leave a review, and especially for recommending us. We appreciate you recognizing Matthew's excellent service – we'll be sure to pass on your kind words! At Town East Ford, we strive to provide a positive experience for all our customers.

March 24, 2024

Austin Blum is a true professional. Tech's are great too, I was in and out in no time. More

by j.steele6373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Blum
Report | Print
Mar 25, 2024 -

Town East Ford responded

We appreciate you taking the time to leave a review! We're thrilled to hear that Austin Blum provided excellent service and our technicians got you back on the road quickly. Thanks for recognizing both Austin and the entire team!

March 24, 2024

Perfect and good communication perfect, good communication, willing to work with you gets you the best deal More

by brittneynicole932
Recommend Dealer
Yes
Employees Worked With
Caleb
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Mar 25, 2024 -

Town East Ford responded

We're thrilled to hear you had such a positive experience! Clear communication and working together are key to finding the perfect fit for our customers. Thank you for recognizing our team's efforts, and congratulations on getting a great deal!

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