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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,886 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,886 reviews

April 02, 2024

Very friendly and very helpful service and sales departments. I was an hour early to an appointment and they took my truck in ahead of time and finished at my scheduled appointment time. More

by KICKITWITHKEVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Padilla
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Apr 03, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that both our service and sales departments were friendly and helpful. It's great to know they made you feel welcome and valued. We appreciate you mentioning that we were able to accommodate your early arrival. Whenever possible, we strive to be flexible and efficient to serve our customers' needs. It's rewarding to know that we were able to get your truck in ahead of schedule and finished by your original appointment time. Thanks again for choosing us!

April 02, 2024

Has been very helpful since I purchased my truck in 2007. Ms Crista Harris is always very helpful. More

by HEAVYHITTA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Harris
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Apr 03, 2024 -

Town East Ford responded

Thank you for your feedback! We are so glad that Crista was able to assist you.

April 01, 2024

The service guys are good. I have a problem with the service manager. I had been telling them there was an issue with the truck and had to pay for my own diagnostic to find out More

by JVDAUGHTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Artrip
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Apr 02, 2024 -

Town East Ford responded

We sincerely apologize for the experience you had with the service manager and the issue with your truck's oil filter. It's unacceptable that our previous oil change wasn't completed correctly, and we understand your frustration at having to pay for an additional diagnostic test. We appreciate your loyalty as a customer who has visited us previously. We'd like to discuss your experience in more detail and see if there's anything we can do to resolve the issue with your truck. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com, to discuss this further.

April 01, 2024

I've already responded. Crista was wonderful. The maintenance on my vehicle was completed in a timely manner and I'm pleased with the customer service More

by VJMALEY
Recommend Dealer
Yes
Employees Worked With
Crista
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Apr 03, 2024 -

Town East Ford responded

Thank you for the terrific review! We're thrilled to hear that Crista provided excellent customer service and your vehicle's maintenance was completed promptly. Crista's dedication to customer satisfaction is a valuable asset to our team, and we'll be sure to pass your compliments on to her!We're also happy to hear you're pleased with the timeliness of the maintenance. Thanks again for choosing us!

March 30, 2024

Tyler was extremely helpful and attentive to all my questions. He was courteous and professional when describing what was wrong with my vehicle and when delivering my car when repairs were completed. I More

by J_HILZ2018
Recommend Dealer
Yes
Employees Worked With
Tyler Robles
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March 30, 2024

By far the BEST EXPERIENCE I HAVE EVER HAD at a car dealership. Worth the drive from midland. Farley , drew , Matt and Ray for an amazing job. I’m referring all friends and family to y’all yall helpe More

by Baileefarland20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt DeAnda, Ray Monks Jr, Drew Vespia
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Apr 01, 2024 -

Town East Ford responded

Wow! Your review absolutely made our day! It means the world to us that you had the BEST EXPERIENCE you've ever had at a car dealership here. That's exactly what we strive for, and your willingness to drive all the way from Midland tells us we achieved it! We'll be sure to pass your kind words on to Farley, Drew, Matt, and Ray – they'll be thrilled to hear how much they impressed you with their helpfulness, kindness, and phenomenal customer service. We're so happy that they were able to win you over to the Ford brand! Their dedication to making you feel comfortable and heard throughout the car-buying process is truly commendable. Your comment about becoming a loyal customer "as long as dogs have four legs" made us smile. We hope to continue providing you with exceptional service for many years to come, and we appreciate you referring your friends and family to us! Thank you again for choosing Town East Ford and for taking the time to write such a fantastic review. We look forward to seeing you again soon!

March 30, 2024

The service was great. They got me in and out quickly. They always do a great job!! More

by cip20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Breakfield
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Apr 01, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently experience great service during your visits, and that we were able to get you in and out quickly this time. Knowing you can rely on us for efficient and high-quality service is very important to us. Thank you for acknowledging that! We understand your time is valuable, and we strive to be efficient while still providing a thorough service. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

March 30, 2024

David was friendly and timely. They ordered a Lyft to shuttle me back hime and then delivered my truck when it was done. Made something that is normally inconvenient, as easy as p More

by KRECKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 01, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that David's friendliness and timeliness made your service experience as convenient as possible. We appreciate you recognizing David! His friendly demeanor and focus on efficiency are valuable assets to our team. We'll be sure to pass your kind words on to him. Arranging a Lyft for you and then delivering your truck when it was finished demonstrates our commitment to exceeding expectations and minimizing inconvenience. We're happy to hear it made a positive difference in your experience. There's no better compliment than a returning customer! Thank you again for choosing Town East Ford. We look forward to your next visit!

March 30, 2024

Jim was very helpful and took time to explain everything to us today very happy More

by cynthiavillanueva1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Apr 01, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear you had a very happy experience and that Jim was particularly helpful. We'll be sure to pass your kind words on to Jim. Knowing he took the time to explain everything thoroughly is fantastic! Great communication is a key part of providing exceptional service. Taking the time to explain things clearly demonstrates Jim's patience and commitment to ensuring you understand everything. This is valuable feedback that we appreciate. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

March 30, 2024

Erica was very nice and helpful. I am extremely happy with the service that they provided me with. More

by Erick Mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Apr 01, 2024 -

Town East Ford responded

Thank you for taking the time to leave this review! We're delighted to hear that you had a positive experience and that Erica was very nice and helpful. We'll be sure to pass your kind words on to her. It sounds like she made a positive impact on your visit! We're happy to hear that you're extremely happy with the service you received. Our goal is to provide exceptional service to every customer, so your feedback is rewarding. Thank you again for choosing Town East Ford. We look forward to seeing you again soon!

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