Town East Ford

Jim A. is the ultimate professional and took care of my ride with acceptable service. is the ultimate professional and took care of my ride with acceptable service. More

I was first time here and was impressed with the quality and knowledge and kindness I received. and knowledge and kindness I received. More

Our experience at Town East Ford in Mesquite, Texas was horrendous! There was a 2020 F350 Platinum for $61,423 listed on the website that we were interested in. We were not able to get to the dealership un horrendous! There was a 2020 F350 Platinum for $61,423 listed on the website that we were interested in. We were not able to get to the dealership until Saturday due to being four and a half hours away. We spoke with Tony, Used car sales manager, and a salesman, Dallas, throughout the day on Friday to see if the truck had sold or if we should plan the 9 hour round trip for Saturday. During this time, trade in values were discussed for both vehicles we would be trading in along with the sales price for the truck. We noticed the truck had been removed from the website and that’s when the run around started. Dallas told my fiancé the truck was sold. Then Tony told me it was available (this was within 2 min of each other). Then one said they were waiting for financing approval but the other said the truck was available. At one point someone said it was in service. Basically we were being given the COMPLETE RUN AROUND. After a few more back and forth calls with no straight responses, I asked Tony why the truck was now re-listed on the website for $68,000. He said it was because the market changes. Really?! The market changed in 6 hours. Hmmm. Finally my fiancé was told the truck was in fact available, and we could be there at 9AM. Numbers were discussed again and the price of the truck was now $68,000 which was no longer a deal or a reason for us to drive 9 hours round trip especially since I had 2 extremely invasive neck surgeries in the last three weeks totaling 10 hours which Tony was aware of. My fiancé told them we would not be coming. Shortly after, Tony called to apologize for all of the run around and said they would honor the original price and honor the values they provided for our trade in’s. Great! We decided to drive the four and a half hours to buy this F350. Guess what? We get there and now the trade in offer on my vehicle is $6,000 less! The original trade in value was already well below KBB trade in and what other dealers had offered but now all of a sudden its worth $6,000 less than that which just happens to be the magic number they changed online with their listing price on the truck! We were LIVID. The absolute last thing I felt like doing was riding 9 hours to be lied to and insulted! They said what they needed to for us to come to the dealership to then pull a bait and switch. This dealership is full of nothing but DISHONEST CROOKS who were going to be SURE they still made their extra $6K even knowing the xxxx and pain I went through just to get there! DO NOT DO BUSINESS HERE!!!!! More

There is not enough words for these guys! Kevin and Jermaine went above and beyond to help me. I’m a single mom of two and in school. Never in a million years would I have thought I would wal Kevin and Jermaine went above and beyond to help me. I’m a single mom of two and in school. Never in a million years would I have thought I would walk out with a brand new 2024!!! The guys were attentive not only to me but my children as well! The process was quick and easy. This was by far the most peaceful purchase of a vehicle I have ever made. Thank you so much Kevin for listening and getting me right, versus just trying to get a sale!! I will definitely send my people to Kevin and Jermaine!! Forever in the Ford Family 💚💚!!! So sorry if I spelled names wrong (Jermaine 😊) More

Erica Reeves Took very good care of me and got me taken care of good. care of good. More

Great experience! Fast and friendly. Had an appointment the next day not so great no one attended me. Fast and friendly. Had an appointment the next day not so great no one attended me. More

My experience with Town East Ford is that the staff was very friendly professional and knowledgeable and a help getting my vehicle back to me at reasonable time. very friendly professional and knowledgeable and a help getting my vehicle back to me at reasonable time. More

Austin could not have been any better or nicer. Explained my options and got me in and out like he said he would. Greeted me quickly and friendly, you’ve got ya a good man there. Explained my options and got me in and out like he said he would. Greeted me quickly and friendly, you’ve got ya a good man there. More

Price was on the high side but, they helped get my car on the road again quickly. the road again quickly. More

We worked with Juan, Angie & Junior. They were all very easy to work with. We drove around & tried different cars & came back to Town East. Angie made sure the car was clean & fueled They were all very easy to work with. We drove around & tried different cars & came back to Town East. Angie made sure the car was clean & fueled up. We went in preauthorized & Junior offered but did not push us to run it through other places. Thank you More