Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,884 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
Contact Dealership
View Awards

18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

Directions

By Type

Showing 2,884 reviews

April 17, 2024

Fast service easy to communicate and very friendly people would come here again for recall issues More

by drnntla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Elliott 5 Stars
Report | Print
Apr 18, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your experience at our service department was fast, easy to communicate through, and staffed by friendly people. We strive to make recall appointments convenient and stress-free. Knowing you'd come back for future recall work is the best compliment we can get. We look forward to seeing you again next time!

April 17, 2024

Still waiting on a call from Cody from last week after the cash purchase I made with you. I would appreciate a return call. Service after the Sale is important. Thanks, Ron Fleming More

by RFLEMING1049
Recommend Dealer
No
Employees Worked With
Cody
Report | Print
Apr 18, 2024 -

Town East Ford responded

Thank you for reaching out and for your recent business! We appreciate your understanding that service after the sale is important, and we apologize that you haven't yet heard back from Cody. We've reached out to Cody to ensure he follows up with you as soon as possible. In the meantime, we'd also like to offer you another point of contact. Our Preowned Desk Manager, Lance Smith, is available to address any questions or concerns you may have. You can reach Lance directly by email at Jsmith02@vtaig.com. We appreciate your patience and look forward to connecting with you soon.

April 17, 2024

Town east ford dealership is reliable and quick with their work David was very helpful and attentive to what I needed done. More

by ENRIQUEGANDARA1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Arias
Report | Print
Apr 18, 2024 -

Town East Ford responded

Thank you for the fantastic review! We appreciate you highlighting both our reliability and the speed of our service. We take pride in getting you back on the road quickly and efficiently. It sounds like David really impressed you with his helpfulness and attentiveness to your needs. We'll be sure to pass on your kind words to him. Knowing our team members are providing excellent customer service is very rewarding. Thank you for choosing Town East Ford! We look forward to seeing you again for your future automotive needs.

April 17, 2024

Great experience. Quick response from a representative after I pulled into the service area. Documented my concerns amd set expectations on the time it would take. The More

by JDBROWN0005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Apr 18, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your service experience was positive across the board. A prompt greeting by a service representative sets the tone for a smooth visit, and we're glad they were there to assist you right away. Documenting your concerns and setting time expectations is essential for transparency and building trust. We appreciate you highlighting this aspect of the service. Sticking to the time frame provided and following up on additional service needs demonstrates our commitment to efficiency and customer satisfaction. We're proud that our team delivered on both! Thank you for choosing us! We look forward to seeing you again for your future service needs.

April 17, 2024

Austin is my man. He goes above and beyond and treats me as if I’m his only customer. More

by ricky.d.harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Town East Ford responded

That's fantastic to hear! We appreciate you recognizing Austin's dedication to exceptional service. He strives to make every customer feel valued and well-cared for. Thanks for choosing us!

April 16, 2024

My overall experience with Town East Fords was very enjoyable, from the time I was greeted by Gama (Gamaliel Benitez) to the time I walked out with my new vehicle. Gama (sales person), listened to wh More

by lv.herrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gamaliel Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Town East Ford responded

Wow, that's a fantastic review – thank you for taking the time to share your experience! We're thrilled to hear every step of the way, from greeting you (thanks Gama!) to driving away in your new car, was enjoyable. It sounds like Gamaliel Benitez did an excellent job listening to your wants and needs for a new vehicle, and keeping the focus on what mattered most to you. That's exactly what we strive for in our sales team. We'll be sure to pass on your kind words! Kudos to Cody (sales manager) as well for maintaining professionalism during the finalization process, especially considering car buying negotiations can sometimes get tricky. We appreciate your understanding! And a big thank you to Cas (finance) for making the final steps painless and taking your input into consideration. A smooth financing experience is a key part of the car buying journey. In summary, we're absolutely thrilled you had an exceptional experience at Town East Ford! That's exactly what we aim for. We truly appreciate your recommendation to others looking for a new vehicle. Please don't hesitate to reach out to Gama, Cody, Cas, or anyone on our team if you have any questions or need anything at all in the future.

April 15, 2024

I’ve had my vehicle serviced here for the fifth time and it was much much faster this time out in 45 minutes. They did a good job, especially Jim Alldredge service advisor is very professional, courteous, a More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Alldredge, five stars and Tech
Report | Print
Apr 16, 2024 -

Town East Ford responded

We truly appreciate your continued loyalty to our service department! It means a lot that you've trusted us with your vehicle five times now. We're happy to hear your recent service was much faster at 45 minutes – that's definitely an improvement! We'll be sure to pass along your kind words about Jim Alldredge. He's a valuable asset to our team, and we're glad he provided you with professional, courteous, and helpful service. Thank you for choosing us again!

April 14, 2024

Clean. Very friendly staff. Easy check in and check out. I really like the fact that they inspect the vehicle for Free as well making recommendations. More

by JEEPSTERP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica??
Report | Print
Apr 15, 2024 -

Town East Ford responded

We're thrilled to hear you had a positive experience! Thank you for mentioning our clean facilities, friendly staff, and easy check-in/out process. We strive to create a welcoming and efficient environment for all our customers, and it sounds like we achieved that for you. We're also glad you appreciate our complimentary vehicle inspections! Regular inspections can help identify potential issues early on, saving you time and money in the long run. Thank you for choosing Town East Ford!

April 14, 2024

The customer service was amazing! Every single employee was pleasant first thing in the morning!! I loved it. And the fact that the price was very close to the estimate was great. More

by DABRAWME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Reeves
Report | Print
Apr 15, 2024 -

Town East Ford responded

Wow, that's a fantastic compliment! We strive to provide exceptional customer service from the moment you walk in the door, and we're thrilled to hear that every single employee you interacted with was pleasant first thing in the morning. That kind of positivity sets the tone for a great experience, and we appreciate you recognizing it! We're also happy to hear the price was very close to the estimate. Transparency and trust are important to us, and we work hard to ensure there are no surprises when it comes to cost. Thank you again for your kind words about our customer service and the accurate estimate. We truly appreciate your business!

April 13, 2024

Insatisfecho, los asociadas no te dicen las verdad, te tratan como nada, no copraria Ford mas! More

by Tingo1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Arias
Report | Print
Apr 16, 2024 -

Town East Ford responded

Thank you for reaching out and sharing your experience at our service department. We sincerely apologize that you feel the associates were not truthful or transparent with you, and that you were not treated with the respect you deserve. At Town East Ford, we take customer service very seriously and strive to build trust with our customers. It's unacceptable that you feel this way, and we appreciate you bringing this to our attention. To ensure a thorough investigation into this matter and discuss your concerns in detail, we'd like to connect you with Terri Scott. Her email address is Tscott@towneastford.com. Terri is committed to understanding your experience and ensuring all our associates are providing honest and transparent communication. We value your business and apologize again for the negative experience. We look forward to working with you to regain your trust.

1
...
60
61
62
...
289