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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,940 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,940 reviews

May 10, 2024

I spoke with several in sales. Gamaliel sent me a photo of the truck and let me drive it. I liked the truck but got up to leave when he brought out the first figures. I don't under More

by dclonmadix65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gamaliel Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember everyone., Matt DeAnda, Caleb Vroonland
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May 13, 2024 -

Town East Ford responded

Thank you for the 5-star review and your honest feedback, we truly appreciate it! We're happy you found the truck you needed and enjoyed your time at Town East Ford. At Town East Ford, we strive to create a welcoming and friendly environment where customers feel comfortable throughout the sales process. We understand your perspective on the initial presentation of figures, and we're always looking for ways to improve the transparency and clarity of our communication. We're glad you connected with Gamaliel and the team – that's what makes Town East Ford special! Congratulations on your new truck, and please don't hesitate to reach out if you have any questions or need service in the future.

May 10, 2024

Blake was great and was more than willing to negotiate a great price on a car. More

by Jacob Wong
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Town East Ford responded

Wow! This sounds like fantastic news! We're thrilled to hear that Blake went the extra mile to find you a great deal on a car. At Town East Ford, we value customer satisfaction throughout the entire car buying process, and negotiation is an important part of that for many customers. We appreciate you recognizing Blake's willingness to work with you. Congratulations on your new car! Please don't hesitate to reach out to Blake or any of our team members if you have any questions or need anything at all in the future.

May 09, 2024

Disappointing Post-Purchase Experience I recently purchased a '23 Ford Bronco from this dealership, and while the initial experience was friendly and positive, my satisfaction has taken a nosedive si More

by Brandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hillmann
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May 10, 2024 -

Town East Ford responded

Thank you for sharing your recent experience. We sincerely apologize for the disappointment you've faced regarding the missing trim pieces for your new 2023 Ford Bronco. We understand how important these pieces are to both the aesthetics and functionality of your vehicle. We take pride in providing excellent customer service throughout the entire buying process, and we fell short of that expectation in your case. We apologize for the broken promise regarding replacing the missing trim pieces. The lack of communication and follow-through is unacceptable. We want to assure you that we value your business and are committed to resolving this situation promptly. Eddie Almodovar would like to discuss your situation with you and work towards a resolution. You can also reach him via email at Ealmodovar@vtaig.com. We appreciate your feedback and hope to regain your trust. Thank you for your patience and understanding.

May 09, 2024

Picked out a 2024 Ford Bronco that my husband and I wanted to purchase. Contacted dealership, had everything set up to pick up Monday night (credit app filled out, down payment decided, loan approved). More

by BB22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Woolever
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Powell
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May 10, 2024 -

Town East Ford responded

Thank you for taking the time to share your recent experience. We sincerely apologize for the lengthy wait time you encountered during your Bronco purchase. We understand your frustration, especially after having everything prepared beforehand. We take pride in providing a smooth and efficient buying experience for our customers, and we fell short of that expectation on your visit. The paperwork redundancy and lack of a full gas tank were additional oversights that detracted from your experience. We strive to show appreciation to our customers, and clearly, we missed the mark in your case. We understand your hesitation to return for future purchases, and regaining your trust is important to us. Lance Smith would like to personally apologize for the inconvenience and discuss how we can improve your future experience at Town East Ford. You can reach him directly at jsmith02@vtaig.com. We hope you'll consider giving Town East Ford another chance.

May 09, 2024

blake and ozzy were such a great help and got me my dream car. they were very great at explaining everything and getting me the best deal possible More

by nadiaholguin2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Town East Ford responded

Congratulations on your dream car! We're thrilled that Blake and Ozzy were able to help you find the perfect vehicle and answer all your questions. At Town East Ford, we pride ourselves on having a knowledgeable and customer-focused team. Thank you for mentioning Blake and Ozzy by name – we'll be sure to share your kind words with them!

May 08, 2024

Kevin Hudson was professional from beginning to end, providing product knowledge the entire way. I highly recommend him to any and everyone I know in the market for their next vehicle at Town East Ford! More

by Kat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hudson
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May 09, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Kevin Hudson made your car buying experience so positive. We appreciate you recommending him to others! Knowing Kevin provided exceptional service and product knowledge throughout the entire process is a true testament to his skills. We'll be sure to pass on your kind words – it will definitely make his day! Thanks again for choosing Town East Ford!

May 08, 2024

I was kept in the loop,and the repairs were done quickly. My service advisor listened and reiterated back to me my request for repairs. Advised me of other things that needed attention to. No pressure....... More

by DWIGHTLGREER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience was positive. Keeping you informed throughout the repair process is a priority for us, so we're happy to hear you were "kept in the loop." It's also great to know that your service advisor actively listened to your repair requests and confirmed them with you. We understand that car repairs can be stressful, so we appreciate you mentioning there was "no pressure" to address additional service needs. Our goal is to provide transparent recommendations while respecting your budget and priorities. Thank you for highlighting these important aspects of your experience. It helps our service team continue to deliver exceptional customer care.

May 08, 2024

Very good maintenance service. Wouldn't go anywhere else to have my truck serviced. Very nice customer service. More

by LINDARUSSELL87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim A.
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May 09, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider Town East Ford the go-to place for your truck's maintenance needs. We take pride in providing both high-quality service and a welcoming customer service experience. Knowing you wouldn't trust anyone else with your truck is a huge compliment to our service department. We'll be sure to share your kind words with the team. Thanks again for choosing Town East Ford!

May 07, 2024

Good service at the customer, the workers were at their best behavior and ready to help anyone in need More

by BARRIOSENRIQUE775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Town East Ford responded

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon.

May 07, 2024

I took my car for a service issue. The team was verily friendly and explained the issue sufficiently More

by MUBEEN.KAMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Arias, David Chapelle
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May 08, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review about your recent service experience! We're happy to hear that our team was friendly and explained the issue with your car clearly. At Town East Ford, we strive to provide exceptional service while keeping our customers informed throughout the process. We appreciate you letting us know that our team achieved this for you. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service need.

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