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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,884 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,884 reviews

May 04, 2024

Good and professional. The guy who helped me was awesome. I will definitely keep coming back. More

by JTINAJER1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Town East Ford responded

Thank you for the positive review! We're thrilled to hear that you had a good and professional experience, and that the service person who helped you was awesome. We appreciate your loyalty and look forward to seeing you again soon! Thanks again for choosing Town East Ford. We look forward to your next visit!

May 04, 2024

Crista had been my service advisor for a couple of years. She is a pleasure to work with and always takes good care of my truck. More

by KMERCKLING10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista
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May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Crista as your advisor for the past couple of years. It means a lot to us that you trust her with your truck's care. Crista is a valuable asset to our team, and her dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! Thanks again for choosing Town East Ford. We look forward to seeing you and your truck again soon!

May 04, 2024

Accommodations were great. People were friendly. Service was excellent. Price was acceptable and affordable. All was good More

by robertkevinwomack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your entire service experience was positive – from the comfortable accommodations to the friendly staff, excellent service, and fair price. That's exactly what we strive for! At Town East Ford, we want to ensure every customer feels welcome and leaves satisfied. Knowing we achieved that for you is rewarding. Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

May 04, 2024

Got in on time, the wait was not excessive, staff was friendly and helpful. As I would expect from this dealership. More

by DASPAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that your recent service experience met your expectations. Getting you in on time, minimizing your wait time, and providing friendly and helpful service are all priorities for us. It's especially rewarding to know that you've come to expect this level of service from Town East Ford. We strive for consistency and appreciate your continued loyalty! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

May 03, 2024

It would be wonderful if the service advisor would ret calls or answer her phone. It would also be helpful if the link to check car status was accurate. Lastly, do not go to lunch and leave the customer h More

by Scurey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob T Randolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Monks Jr, Drew Vespia, Steve Powell
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May 06, 2024 -

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

May 03, 2024

They did great, loved it . 10/10 would go again love em alll bye now! More

by JACKIE.SON.INC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Town East Ford responded

Thank you for the enthusiastic review! We're thrilled you loved your service experience and would recommend us with a perfect 10/10 rating! That means a lot to the entire team. At Town East Ford, we strive to provide exceptional service in a friendly atmosphere, and it sounds like we hit the mark! We look forward to seeing you again at Town East Ford!

May 03, 2024

Service was great! The service advisor was very helpful and friendly. Car was finished in a timely fashion. More

by LYNNKIEFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you had a great service experience. It's especially rewarding to know that our service advisor was helpful, friendly, and got your car finished quickly. At Town East Ford, we strive to provide exceptional service in a timely manner. We appreciate you recognizing our team's efforts! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

May 02, 2024

Very happy with the service we received at Town East Ford! Great people to work with. More

by CHRISCRA93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zane Dunman
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May 03, 2024 -

Town East Ford responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you were very happy with the service you received. Our team is dedicated to providing a positive experience for all our customers, and your kind words let us know we're on the right track. Thanks again for choosing Town East Ford!

May 02, 2024

Friendly fast service. Always helpful and answer any and all question when asked. Would refer to anyone. More

by JOIE.VANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Cruz JR
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May 03, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're delighted to hear that you experienced friendly and fast service. Our team strives to be efficient and informative, and we're happy to know we answered all your questions thoroughly. We truly appreciate your willingness to recommend us to others. It means a lot!

May 02, 2024

Great service! Got an appointment quickly, service manager, Erica, communicated often and effectively, all work completed and done well. Thank you guys! More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Town East Ford responded

Thank you so much for the awesome review! We're thrilled to hear that you had a great overall experience. It's fantastic to know you were able to get an appointment quickly and that Erica kept you well-informed throughout the process. We appreciate you recognizing both the efficiency and clear communication. Our team takes pride in completing work accurately and to a high standard, so we're happy to hear everything was done well for your vehicle. Thanks again for choosing Town East Ford!

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