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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,884 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,884 reviews

May 08, 2024

Very good maintenance service. Wouldn't go anywhere else to have my truck serviced. Very nice customer service. More

by LINDARUSSELL87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim A.
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May 09, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consider Town East Ford the go-to place for your truck's maintenance needs. We take pride in providing both high-quality service and a welcoming customer service experience. Knowing you wouldn't trust anyone else with your truck is a huge compliment to our service department. We'll be sure to share your kind words with the team. Thanks again for choosing Town East Ford!

May 08, 2024

Kevin Hudson was professional from beginning to end, providing product knowledge the entire way. I highly recommend him to any and everyone I know in the market for their next vehicle at Town East Ford! More

by Kat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hudson
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May 09, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Kevin Hudson made your car buying experience so positive. We appreciate you recommending him to others! Knowing Kevin provided exceptional service and product knowledge throughout the entire process is a true testament to his skills. We'll be sure to pass on your kind words – it will definitely make his day! Thanks again for choosing Town East Ford!

May 07, 2024

Good service at the customer, the workers were at their best behavior and ready to help anyone in need More

by BARRIOSENRIQUE775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Loncaric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Town East Ford responded

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon.

May 07, 2024

I took my car for a service issue. The team was verily friendly and explained the issue sufficiently More

by MUBEEN.KAMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Arias, David Chapelle
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May 08, 2024 -

Town East Ford responded

Thank you for taking the time to leave a review about your recent service experience! We're happy to hear that our team was friendly and explained the issue with your car clearly. At Town East Ford, we strive to provide exceptional service while keeping our customers informed throughout the process. We appreciate you letting us know that our team achieved this for you. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service need.

May 06, 2024

Really respectful helpful funny he was thoughtful with my daughter made sure she was comfortable More

by fatty20100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear about your recent experience at Town East Ford. It sounds like the service representative who assisted you went above and beyond in a few ways. Being respectful and helpful is important to us, but creating a comfortable environment for everyone involved is equally important. We appreciate you mentioning how thoughtful they were with your daughter – that truly shows a commitment to a positive experience for the whole family. Thank you again for choosing Town East Ford!

May 06, 2024

Austin was wonderful and very professional. He was a delight to speak with about our car. More

by MHT0078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Blumer
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May 07, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Austin provided you with a wonderful and professional experience. It means a lot to our team at Town East Ford to have staff who make car conversations delightful! We're glad you enjoyed speaking with Austin about your car. Thank you for choosing Town East Ford!

May 06, 2024

Drove into dealership skeptical on getting a new truck. Jimmy Henry and Cas Rooney did everything in their hands to get me a great deal and drive out of the dealership with a new F150 More

by Jose Mota
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cas Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Henry
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May 07, 2024 -

Town East Ford responded

Thank you for the 5-star review! We understand that coming into a dealership to purchase a new vehicle can sometimes feel overwhelming. So, we're thrilled to hear that Jimmy Henry and Cas Rooney were able to overcome your initial skepticism and provide you with a fantastic experience. It sounds like they truly went the extra mile to get you a great deal on your new F-150, and we appreciate you recognizing their efforts. At Town East Ford, we strive to make the car buying process smooth and transparent, and it's rewarding to know Jimmy and Cas achieved that for you. Congratulations on your new truck – we hope you enjoy it for many miles to come! Thank you for choosing Town East Ford.

May 05, 2024

Jim Artrip is the best advisor I've ever had at any dealership for any car I've ever owned. Service is great and fast and they always take care of their customers first. More

by JMS034100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Jim Artrip as your advisor. It means a lot to us that you trust him with your vehicle's care. Jim is a valuable asset to our team, and his dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! He'll be delighted to hear how much you value his service. We appreciate you mentioning that our service is fast and that we prioritize our customers. That's exactly what we strive for! Thanks again for choosing Town East Ford and for taking the time to leave a review! We look forward to seeing you and your vehicle again soon, and hopefully Jim can continue to impress you with his top-notch service.

May 05, 2024

As soon as I arrived, I was met, service needed was established and the work was completed as promised More

by jims6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
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May 06, 2024 -

Town East Ford responded

Thank you for the positive review! We're delighted to hear that your recent service experience was efficient and smooth – from being greeted upon arrival to having the service completed as promised. At Town East Ford, we strive to minimize wait times and ensure clear communication throughout the service process. It's rewarding to know we achieved that for you! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

May 04, 2024

Very friendly staff. My service advisor Shannon is awesome! She understands my needs and gets me in and out quickly. I always request her when I have to go in for service More

by MTERRY626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Fauver
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May 06, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that you consistently have a positive experience with our friendly staff, especially Shannon, your service advisor. It sounds like Shannon truly goes the extra mile for you! Her understanding of your needs, efficiency in getting you checked in and out, and willingness to be your go-to service advisor are all qualities we value at Town East Ford. We'll be sure to pass along your kind words – she'll be delighted to hear how much you appreciate her service! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!

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