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Town East Ford

Mesquite, TX

Overview
Employees
Reviews
Vehicles
4.7
2,883 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
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18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,883 reviews

June 16, 2024

We have bought multiple cars over the years and this was by far one of the best experiences ever. Our salesman was amazing as well as finance/business that closed out the deal. More

by alm982_2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ozzy Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hudson
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Jun 17, 2024 -

Town East Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us during your recent car purchase. It's wonderful to know that our team, from sales to finance, provided you with exceptional service. We understand that buying a car is a significant decision, and we strive to make the process as smooth and enjoyable as possible for our customers. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again in the future at Town East Ford!

June 15, 2024

Town East Ford and Jim Artrip continue to take good care of me as a customer. More

by KIMNKRIS59660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Artrip III. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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Jun 17, 2024 -

Town East Ford responded

Thank you for your review! We're pleased to hear that Town East Ford and Jim Artrip have consistently taken good care of you as a customer. Providing excellent service and care is our priority, and we're glad that Jim has ensured your satisfaction. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your loyalty and look forward to continuing to provide you with outstanding service!

June 15, 2024

Great service and very friendly employees! I appreciate the gentleness of everyone I interacted with during my visit. More

by williamsjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Atnip
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Jun 17, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that you had a great experience with our service and found our employees to be very friendly. Providing a gentle and welcoming environment is important to us, and we're glad that our team made your visit enjoyable. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again with the same level of care and friendliness!

June 15, 2024

The service rep was friendly and helpful with my concerns regarding what needed to be fixed on my car More

by mscame7143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Town East Ford responded

Thank you for your review! We're pleased to hear that our service rep was friendly and helpful in addressing your concerns about your car. Providing clear and supportive assistance is important to us, and we're glad that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to assisting you again in the future!

June 15, 2024

Service consultant Erica Reeves was wonderful! She’s the reason for 5 stars! I will definitely ask for her if I need anything else. She was so helpful and explained everything clearly. She wasn’t More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Jun 17, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that Erica Reeves provided you with such wonderful service and was instrumental in your positive experience. It's great to know that she was helpful, explained everything clearly, and respected your decisions regarding additional work on your vehicle. We appreciate your feedback and your loyalty. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to providing you with excellent service again in the future!

June 15, 2024

Very helpful and cordial all the way around Farle and Anuj the best and helpful in all the deal More

by Jmonreal72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Town East Ford responded

Thank you for your review! We're delighted to hear that Farle and Anuj provided excellent and helpful service throughout your experience. Customer satisfaction is our top priority, and we're glad they could assist you effectively. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

Appreciate the quick and easy professional service and the kind attentive customer service and the easy scheduling More

by SEALED923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Arias
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Jun 17, 2024 -

Town East Ford responded

Thank you for your review! We're thrilled to hear that you appreciated our quick, easy, and professional service, as well as our kind and attentive customer service. Providing a seamless experience from scheduling to completion is important to us, and we're glad we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

Excellent Customer Service. Polite and very helpful and informative. Completed service in a timely manner. More

by netbradford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Town East Ford responded

Thank you for your review! We're delighted to hear that you received excellent customer service and that our team was polite, helpful, and informative during your visit. Providing timely and efficient service is important to us, and we're glad that we could meet your expectations. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again with the same level of care and professionalism!

June 14, 2024

David in the service center was great! He was so helpful, friendly and got our car back on the road within an hour. We were traveling from San Antonio to Memphis, vis Dallas and our batt More

by pamsclar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Jun 17, 2024 -

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that David provided you with exceptional service and got you back on the road quickly during your travels from San Antonio to Memphis via Dallas. Your kind words mean a lot to us, and we'll be sure to pass on your appreciation to David. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!

June 14, 2024

Very courteous and helpful. Even though I didn't buy my car at that dealership they have gone beyond courtesy to help me. More

by Bnewsome2
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ericka
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Jun 17, 2024 -

Town East Ford responded

Thank you for your feedback! We're delighted to hear that our team at the dealership has been very courteous and helpful to you, even though you didn't purchase your car from us. Providing excellent customer service is our priority, and we're glad that we could assist you beyond expectations. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to continuing to assist you in the future!

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