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Town East Ford

Mesquite, TX

4.7
2,882 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
Contact Dealership

18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,882 reviews

July 31, 2024

This is my second vehicle I bought from Blake! I just came to look and he made it happen. Thanks! More

by brandonalarcon75227
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Petriello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Almodovar
Aug 01, 2024 -

Town East Ford responded

Thank you for coming back to us for your second vehicle purchase with Blake! We’re delighted to hear that he was able to make it happen for you once again. Your continued trust and support mean a lot to us. If you need anything else, don’t hesitate to reach out. Enjoy your new vehicle!

July 30, 2024

Poor communication from three different individuals at this dealership. We picked a car, filled out the credit app online to speed up the process and had an appointment confirmed to sign paperwork. After More

by AnKae
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jermaine Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Sandoval
Aug 01, 2024 -

Town East Ford responded

We apologize for the poor communication you've experienced with our dealership. It’s clear we fell short in providing the service you deserved, and we regret that the situation was handled poorly. Please contact Lance Smith at Jsmith02@vtaig.com so we can address your concerns and work towards a resolution. Your feedback is crucial in helping us improve, and we appreciate the opportunity to make things right.

July 30, 2024

The entire Town East team was attentive Kevin was very helpful and supportive. I will recommend him to friends. More

by Angela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Hudson
Jul 30, 2024 -

Angela responded

I had a great experience.

Aug 01, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that Kevin and the entire Town East team provided you with attentive and supportive service. We appreciate your recommendation and look forward to assisting your friends in the future. If you need anything else, feel free to reach out!

July 30, 2024

From the moment I pulled up until they finished my vehicle, they made the process very easy. More

by tashiadc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

Thank you for your positive feedback! We're delighted to hear that your experience was smooth and easy from start to finish. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again in the future!

July 30, 2024

Siempre me atienden muy amablemente siempre quedo agusto con el trato y el trabajo .listo More

by maria_arce72@yohoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

¡Gracias por sus comentarios! Nos complace saber que siempre recibe un servicio amable y se siente cómodo con el trato y el trabajo. Si hay algo más que podamos hacer por usted, háganoslo saber. ¡Esperamos poder atenderlo nuevamente!

July 30, 2024

They were effect at getting the work completed, well done in a timely manner that suited me More

by mscame7143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Town East Ford responded

Thank you for your feedback! We're glad to hear that the work was completed efficiently and to your satisfaction. If there's anything more we can assist you with, please let us know. We look forward to serving you again!

July 30, 2024

Easy to get in and out. Blake and junior were great to work with to get my car More

by Kjhires
Recommend Dealer
Yes
Employees Worked With
Blake Smithers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior , Ray Monks Jr
Aug 01, 2024 -

Town East Ford responded

Thank you for the great feedback! We're glad to hear that your experience was smooth and that Blake and Junior made the process easy for you. If you need anything else or have any more questions, feel free to reach out. Enjoy your new car!

July 29, 2024

Sales Rep and Manager Anju great customer service. They were kind and straight forward and really went out their way to try to help make it happen. More

by skbollin23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anuj Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Carrow
Aug 01, 2024 -

Town East Ford responded

Thank you for your kind words! We're thrilled to hear that Anuj and our team provided you with excellent customer service and went above and beyond to assist you. We appreciate your feedback and look forward to serving you again in the future!

July 28, 2024

Farle was so easy to het along with and made the process an ease. Town East staff was great. Highly recommend. More

by bcgriffi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farle Lutian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica greeted me very nicely as well!, Ray Monks Jr
Aug 01, 2024 -

Town East Ford responded

Thank you for your fantastic review! We're delighted to hear that Farle made your experience enjoyable and easy. It’s great to know that our staff provided excellent service. Your recommendation means a lot to us. If you need anything else, don’t hesitate to reach out!

July 28, 2024

They keep my car way to long which made me have to pay very high rental fees and also let my battery run down costing me to to buy a new battery. So no I was not pleased with the service. More

by LINDA-GARDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Artrip
Aug 01, 2024 -

Town East Ford responded

We apologize for the inconvenience you experienced with the length of your car service and the additional costs incurred. Your satisfaction is important to us, and we want to address your concerns directly. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss this situation further and work towards a resolution. Thank you for bringing this to our attention.

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