Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Town East Ford
Mesquite, TX
2,939 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money.
Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores!
So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power.
Come experience the Town East Ford Difference where:
You and your needs come first!
We treat you like family. Here, you are among friends.
We take care of you long after you drive away.
We offer 24/7 Roadside Assistance on all our New vehicles.
We provide Free Shuttle Service (within a certain radius).
You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including:
A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office.
You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom.
And that's just the beginning!
Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or
Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150
Click here for Directions
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,939 reviews
July 07, 2023
The sales staff was unaware of the product they were selling. Walked out on one sale staff, unable to address questions asked and just an idiot. The 2nd sale staff kept telling me the dealer add-on cam selling. Walked out on one sale staff, unable to address questions asked and just an idiot. The 2nd sale staff kept telling me the dealer add-on came from the factory with the manager was observing and advising them there were add there and did not know there was a Hybird battery that was separate from the 12-volt battery. The add-on charges were high at $1795. If you shopping at Town East Ford they are ripping you off. with these charges. What happened to the time when you were asked if there were any dealer install options you wanted? Hidden charges like (lojack), while it is on the addendum window sticker, they surprise you with another change of about $805 added making the total $2600 in add-ons, to remove lojack a saving of about $1300 for that subscription. I was not sure what I was paying for, except all the add-on required additional maintenance and charges. Finally got a great sales rep, but with a business manager that could not provide me the prices of other warrants and maintenance packages that I wanted, I still did not get answers to all my questions. I always thought it was funny to have to go through no less than 3 staff members to buy a car and the hours you have to wait. It was almost a great deal, they backtracked on the trade allowance. The deal was almost perfect until a manager told me "You have to take the deal NOW or no deal". You can guess, Yes, I walk out without taking the deal. More
by Another Dis-Satisficed Customer
Employees Worked With
Caleb Vroonland, Jesus Suarez, Sara Lott
July 07, 2023
Real helpful when it came to looking for the perfect vehicle. Would come again and would recommend to a family member. vehicle. Would come again and would recommend to a family member. More
by Ramiro Martinez
July 05, 2023
Buying cars is never a fast process but Town East Ford made this an enjoyable experience. We had an appointment, and they were ready for us. We were out the door in 4 hours. Amazing experience. made this an enjoyable experience. We had an appointment, and they were ready for us. We were out the door in 4 hours. Amazing experience. More
by Hailey.hicks2014
July 03, 2023
This was our third vehicle purchase from Town East Ford. The customer service has always been top notch and the buying experience as pleasant as possible. The customer service has always been top notch and the buying experience as pleasant as possible. More
by TO the Caveman
Employees Worked With
July 02, 2023
Farle and Kat were awesome! Very helpful and friendly during the whole process of buying a new car. Definitely I recommend them! The best! Very helpful and friendly during the whole process of buying a new car. Definitely I recommend them! The best! More
by Ana Avila
July 02, 2023
Steve and Robert took a stressful situation for me and turned it into a positive outcome. I felt they both went above and beyond to get me into the car I wanted. They were amazing and made the process rea turned it into a positive outcome. I felt they both went above and beyond to get me into the car I wanted. They were amazing and made the process really smooth, very thorough and knowledgeable. The entire staff was very friendly. More
by Meadowglow
Employees Worked With
Ray Monks Jr, Robert Green
July 02, 2023
Knowledgeable about the products. Customer oriented. Easy to negotiate with. All around a good experience. Customer oriented. Easy to negotiate with. All around a good experience. More
by jkgriffin
July 02, 2023
Great experience at this location! Blake was very helpful and made the process of buying my first car super easy! Anuj from the financial department was super nice and honest with his Blake was very helpful and made the process of buying my first car super easy! Anuj from the financial department was super nice and honest with his recommendations! I love my new car!! More
by marianavaldez02
