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Town Center Nissan

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.5
607 Reviews
Our commitment to customer service is the structure that supports the Nissan Customer Promise. We will respect your time. We will market our products and services honestly. We will employ a professional well-trained and knowledgeable staff. We will maintain a clean comfortable and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will treat you like a guest in our home. These core values form a rock solid foundation that guides our individual and collective actions. Putting our customers first.... Everyday in every way!!
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2310 Barrett Lakes Blvd NW

Kennesaw, GA

30144

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Showing 607 reviews

July 06, 2026

Belle the customer service person was so helpful. She explained everything and offered things i did not i needed. More

by ENESTOR2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belle Marsh
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Jul 07, 2026 -

Town Center Nissan responded

Thank you for the wonderful review! We're so glad to hear that Belle provided you with such a helpful and informative service experience. Taking the time to explain everything clearly and making sure our customers are aware of services that can help keep their vehicles running their best is something Belle does exceptionally well. We'll be sure to share your kind words with her. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

July 06, 2026

Communication was on point, and the team was professional and patient. Took the time out to explain what I needed and why I needed it. More

by ALVIN.VICTOR
Recommend Dealer
Yes
Employees Worked With
Barry
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Jul 07, 2026 -

Town Center Nissan responded

Thank you for your thoughtful review! We're delighted to hear that our team's communication was clear and that you experienced professional and patient service throughout your visit. We believe it's important for our customers to understand what their vehicle needs and why, so we're glad our team took the time to explain everything thoroughly. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

July 06, 2026

The time for the oil change was fair until they found another issue. That took longer than I was told. I also do not appreciate being texted when I am in the waiting area 20 feet away. If this is the "se More

by itsdino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry (unknown last name) was very friendly and helpful
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Jul 07, 2026 -

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're glad you appreciated the military discount and complimentary car wash, but we're sorry that other aspects of your visit did not meet your expectations. We understand how frustrating it is when service takes longer than originally estimated, and we appreciate your comments about communication. Your preference for speaking face-to-face with your service advisor while you're waiting in the dealership is valuable feedback, and we'll be sure to share it with our team. We also understand your concerns regarding the trade-in discussion and respect that your vehicle ownership goals may be different. Thank you for your honest feedback—it helps us improve the experience we provide to every customer. We appreciate your service and your business, and we hope to provide you with a better experience on your next visit to Town Center Nissan.

July 03, 2026

Very good experience. Always a relatively quick turn around on getting car taken care of. More

by VICTORIA.LAYNE02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Albright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gilland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Little
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Goodrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rushing
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2026 -

Town Center Nissan responded

Thank you for your kind review! We're happy to hear you've consistently had a very good experience with our service department. Providing quality service with a quick turnaround is something our team works hard to deliver, and we're glad that's been your experience. We truly appreciate your trust in Town Center Nissan and look forward to taking care of your vehicle for many years to come!

July 03, 2026

Wait was comfortable in waiting area and Jorge was very responsive as service consultant. Also, wait time was less than expected. More

by spitzdogsrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge, service consultant
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Jul 07, 2026 -

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that you had a comfortable experience in our waiting area and that Jorge provided such responsive and attentive service. It's also great to know we were able to complete your service in less time than expected. We'll be sure to share your kind words with Jorge. Thank you for choosing Town Center Nissan, and we look forward to serving you again on your next visit!

July 02, 2026

Always a pleasant visit. George is my service person and he always takes good care of me. Even when it's just an oil change. More

by C_TREGONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Alverez
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Jul 07, 2026 -

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that every visit to Town Center Nissan has been a pleasant one. It's great to know that George consistently takes such good care of you, whether you're in for routine maintenance like an oil change or a larger service. We'll be sure to share your kind words with him. We truly appreciate your loyalty and look forward to serving you again on your next visit!

July 02, 2026

Among the services done, I had the cabin air filter changed on my 2023 Nissan Maxima. The filter was saved so I could inspect it. I was surprised that I didn’t see more debris! However, after return More

by EJB3288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're sorry to hear that your recent service visit did not meet your expectations. We understand why finding leaves and debris on your passenger-side floor mats after having your cabin air filter replaced would be disappointing, and we agree that attention to detail is an important part of every service experience. We also understand why this has caused you to question our service standards, especially as a valued customer who has trusted us with multiple Nissan vehicles. Your comments are important to us, and we will share them with our service management team for review. We appreciate you bringing this to our attention and hope you'll give us the opportunity to restore your confidence in Town Center Nissan.

Jul 02, 2026 -

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're sorry to hear that your recent service visit did not meet your expectations. We understand why finding leaves and debris on your passenger-side floor mats after having your cabin air filter replaced would be disappointing, and we agree that attention to detail is an important part of every service experience. We also understand why this has caused you to question our service standards, especially as a valued customer who has trusted us with multiple Nissan vehicles. Your comments are important to us, and we will share them with our service management team for review. We appreciate you bringing this to our attention and hope you'll give us the opportunity to restore your confidence in Town Center Nissan.

July 02, 2026

Manager took time to look at my past visits to see what services were needed. I appreciated that he was informative but didn’t pressure me. More

by CARLISLEJACKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for your kind review! We're glad to hear that our manager took the time to review your vehicle's service history and clearly explain what maintenance was recommended. We believe in providing honest, informative guidance without any pressure, so it's wonderful to know that approach made a positive impression. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

July 01, 2026

I am not happy the technician who checked multi point inspection. My both front and rear break pads are completely worn out but report says its good More

by Shiven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominique Goodrow
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your concern. If your brake pads were completely worn but the multi-point inspection indicated they were in good condition, that is certainly disappointing and not the level of accuracy or attention to detail we strive to provide. We sincerely apologize for the frustration this has caused. Please contact our service management team so we can review your inspection, discuss your concerns, and work toward making this right. We appreciate your feedback, as it helps us improve our service for all of our customers.

June 30, 2026

Always great and professional service. My advisor J. Alvarez is always very attentive. This is my preferred place for my Nissan Rogue:-) More

by ned_atl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that you consistently receive great, professional service from our team. It's especially rewarding to know that J. Alvarez has provided attentive care and made each visit a positive experience. We truly appreciate you choosing Town Center Nissan as your preferred service destination for your Nissan Rogue. We look forward to continuing to provide you with exceptional service for many miles to come!

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