Town Center Nissan

Town Center Nissan responded

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. It's disappointing to hear that your concerns were not handled properly and that you left with questions about the accuracy of your battery test. Providing professional, dependable service is our goal, and we regret that we fell short during your visit. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve. We hope you'll give us the opportunity to address your concerns and restore your confidence in our service department. Thank you again for your honest feedback.

Town Center Nissan responded

Thank you for your honest feedback and for being a loyal customer. We truly appreciate your continued trust in our service department, which makes it especially disappointing to hear that this visit didn't reflect the level of service you've come to expect from us. We sincerely apologize for the extended wait and understand how frustrating it must have been to spend several hours at the dealership before receiving an explanation. While we're glad Brandi took the time to explain the delay, we recognize that more timely communication would have made for a much better experience. Your feedback is invaluable, and we'll use it to improve both our communication and efficiency. Thank you for your patience and for giving us the opportunity to do better. We look forward to providing you with the exceptional service you've experienced with us in the past.

Town Center Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Barry was able to resolve the wind noise issue with your Nissan Frontier and get your truck back to the way it should be. We'll be sure to share your kind words with Barry—he'll be delighted to know his hard work made such a positive difference. Thank you for choosing Town Center Nissan, and we look forward to serving you again whenever you need us!

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize that your recall visit took much longer than originally expected. We understand how frustrating it must have been to plan for a 2–3 hour appointment and instead be without your vehicle for several days. While we're glad we were able to provide you with a rental, we understand it wasn't the same as having your own vehicle. We appreciate your kind words about Eddie and are pleased to hear he was courteous, understanding, and supportive throughout the process. At the same time, we understand your concern that better communication and more accurate expectations before your appointment could have made the experience much smoother. Your feedback is invaluable, and we'll use it to improve how we communicate repair timelines with our customers. Thank you for your patience and for giving us the opportunity to serve you. We hope to provide you with the seamless experience you deserve on your next visit.

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear your visit was quick and efficient. It's great to know your Service Advisor was prompt, attentive, and kept you informed throughout the process with timely and professional communication. We truly appreciate your kind words and your trust in Town Center Nissan. We look forward to serving you again on your next visit!

Town Center Nissan responded

Thank you for sharing your experience. We sincerely apologize that the initial repair did not resolve the issue and understand how frustrating it must have been for the problem to return so quickly. We're glad to hear that after your second visit, the issue appears to have been corrected. We appreciate your patience and the opportunity to make things right. Thank you for your feedback and for trusting Town Center Nissan with your vehicle. We look forward to providing you with a better experience moving forward.

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent visit did not resolve the issues with your vehicle and understand how frustrating it must have been to have the warning lights and error messages return so soon after the repair. We also regret that your attempts to contact us went unanswered, as timely communication is an important part of the service experience. We appreciate your kind words about Eddie and are glad to hear he was professional, courteous, and easy to work with throughout the process. However, we understand that a positive interaction alone does not make up for an unresolved repair. We value your patience and appreciate your willingness to bring your vehicle back so our team can perform a more thorough evaluation. We understand the inconvenience this creates, especially with a company vehicle, and our goal is to identify the root cause and resolve the issue properly. Thank you for your honest feedback, and we look forward to the opportunity to restore your confidence in our service department.

Town Center Nissan responded

Thank you for your wonderful review and for being a loyal customer over the years! We're honored that Brandi is one of the main reasons you continue to choose Town Center Nissan. Her dedication to providing exceptional customer service truly makes a difference, and we're thrilled to hear she has consistently taken such great care of you. We also appreciate your kind words about the quality of our work. Thank you for your continued trust and support—we look forward to serving you for many years to come!

Town Center Nissan responded

Thank you for sharing your experience, S.H.! We're delighted to hear that Jorge A. provided you with excellent service and made such a positive impression. It's especially meaningful to know that your experience at Town Center Nissan stood out and earned your trust for future service on your Nissan Murano. We truly appreciate your kind words and look forward to welcoming you back whenever your vehicle needs us. Thank you for choosing Town Center Nissan!

Town Center Nissan responded

Thank you for your fantastic review! We're delighted to hear you had an excellent experience from start to finish. Providing professional, courteous service while respecting our customers' time is always our goal, and we're glad your Nissan Rogue recall was completed efficiently and without hassle. Your recommendation means a great deal to our team, and we truly appreciate you choosing Town Center Nissan. We look forward to serving you again whenever you need us!