Tony Hyundai

I was helped by Alex in the Parts dept during my visit to I was helped by Alex in the Parts dept during my visit to Tony Hyundai. I normally stay away from car dealers due to my dislike of car salesmen but I was helped by Alex in the Parts dept during my visit to Tony Hyundai. I normally stay away from car dealers due to my dislike of car salesmen but I went anyway. Alex made my visit to the dealer an absolutely great experience and one that I will be sure to tell others about. He went out of his way to find the exact parts I needed for my 2005 Hyundai Elantra and even came outside with me to my vehicle to ensure the parts were correct. Eventhough parts through a dealer tend to cost much more than elsewhere, I went ahead with the purchase because I know that if any issues should pop-up, Alex will follow through and take care of things. This kind of customer service is rare to across these days with the fresh crop of lazy 20-somthings with tatoo's everywhere and the same ignorant mohawked-type spiked hair cut. Alex reminded me that there are still people out there that care about what they do and it shows through his work ethic. I might of only ordered parts through Tony Hyundai, but my experience with Alex in the Parts department was A+ all the way and reminded me that there customer service does still exist, even if in small isolated pockets like a parts counter off of Ka Uka Blvd., but it does exist. Thank you Alex for your attentiveness and follow through! * Tony Hyundai Management: * - People like Alex are truly an asset to your organization and should be recognized for their efforts. If you don't have any type employee recognition or reward system in place, I highly recommend that implement one. Once in place, or if it already exists, Alex should be top of the list. I'm positive that his ethic and character will rub off on others once he is made an example of, and will definitely benefit your group as a whole. Regards, Jake Corral 808-778-3451 More

The day prior to even arriving at Tony Honda, my great experience had already started. I was looking for a used, reliable, and inexpensive car for my wife, and found a few prospects online at the Tony Ho experience had already started. I was looking for a used, reliable, and inexpensive car for my wife, and found a few prospects online at the Tony Honda website. I filled out the short, simple questionnaire, hoping to receive a reply some time early the next week, since this was Friday evening. Not even five minutes later, the store manager is contacting me by phone, confirming the cars I selected online, are in fact of the types, models and makes, that I am looking for. After obtaining a few more criteria from me, he said that he would have one of his Sales Persons contact me to set up an appointment. It could not have been more than 20 minutes later when I received a second call from Tony Honda, and this time it was my soon to be Sales Person, Mr. Aaron Demello, who was more than willing to listen to the automobiles I was interested in and set me up for an appointment to meet that following day. Upon arriving at Tony Honda on Saturday morning, my wife and I were impressed by the breadth and scope of the inventory of automobiles on the lot, to include new and used vehicles. We got a chance to look around a bit as Aaron was finalizing some issues with a current customer, which gave a chance to look at some of the new Hyundai's on the lot, which we hope to be able to afford later on. Once Aaron was done with his customer, he greeted us warmly and genuinely, and of course asked if we saw anything we liked, which of course we did, but needed to keep our budget in mind, so we naturally gravitated to the used cars, where I asked Aaron about the particular vehicles that I saw online. Unfortunately, my first choice, a Honda Accord, of course, was no longer available, but my second choice, a Toyota Camry was, so off we went on a test drive with no delay! Around the block and out onto the highway, with Aaron being as personable as he could be, and I only saw him grab the 'prayer-handle' above the window once, so all-in-all, I'd say the test drive was a success! When we returned to Tony Honda, Aaron assured me that the sticker price I saw would not be the one I would pay, as it had been advertised at a lower price online, and that was the one he got us. At the last minute as we were sitting at Aaron's desk and looking at the new Hyundai sitting there, the wife and I decided to see what Aaron could do for us to get us into one of those instead! So, when Aaron returned with our approved paperwork for the Camry, we hit him up with our plan to get us into a new Hyundai instead, and so with no hesitation whatsoever, Aaron did up the new paperwork, and to it to financing. Unfortunately, having just arrived on the island, and within a month of being here, we had bought a new house, another car, opened new bank accounts, established new credit (We had been living in Germany for 12 years and had no credit cards, who would have thought that would be a bad thing, right?!) so one, out of our three credit scores was 100 points lower that the other two, and Aaron and the financial department, were unable to offer us a 60 month financing plan on one of the new Hyundai's like we had hoped. But the point being, Aaron went out of his way to accommodate or whimsical thinking that it might be a viable option for us. So, after securing the deal on the Camry, at a higher price than I wanted, and higher payment than a new Hyundai (But what can you do, right?!), we shook on it. Aaron told us to go have some lunch while to the Tony Honda crew washed our new (used) Camry, and gave her an oil change. We returned an hour later and drove off the lot with our new (used) Tony Honda Toyota Camry! Aaron seems to be a god fit a Tony Honda and is very warm and personable, and I hope to bring my kids their to purchase their first cars a couple of years down the road, and fully expect that Aaron will, and should still be there, with the exception that he would now be the one introducing me to another fine Tony Honda Sales Person, in his new capacity of Sales Manager! Will definitely return soon, and not just because my Camry's "Maintenance Required' light is on either! v/r Rod Lechwar More

I always approach purchasing a car with a skeptical view and did so when I was going to buy from Tony hyundai. However , I must admit that I was caught off guardI when I met Aaron who greeted me with a hug and did so when I was going to buy from Tony hyundai. However , I must admit that I was caught off guardI when I met Aaron who greeted me with a hugh smile and an I'll take care of you attitude. Aaron ensured my every concern was addressed and did so in a timely matter. When I purchase my next Hyundai vehicle I pray Aaron still work's there. More

All of the people that I dealt with were great. The entire sales process went smoothly. Everyone genuinely has the best interest of the customer in mind. Would recommend to friends and family. entire sales process went smoothly. Everyone genuinely has the best interest of the customer in mind. Would recommend to friends and family. More

I am so blessed and thankful for Ken Smiley. He made my first experience to owning a brand new Sonata very pleasant and reassuring. Words can't express how thankful I am for Aaron DeMello guiding us to Ke first experience to owning a brand new Sonata very pleasant and reassuring. Words can't express how thankful I am for Aaron DeMello guiding us to Ken and to Ken and his patience, understanding, perseverance, and will to make our dream come true of owning our first family car. More

Just want to say that our visit with Tony Hyundai at the Tony Autoplex was exceptional! Our experience with sales associate (Henry Murillo Jr.) was nothing short of excellent. Henry was honest, forthright Tony Autoplex was exceptional! Our experience with sales associate (Henry Murillo Jr.) was nothing short of excellent. Henry was honest, forthright, and very knowledgable. The Elantra was our second car we bought from Tony Hyundai, and we will definitely come back for our next purchase. Of course, Henry is the reason we will come back. Thank you Henry, YOU DA MAN!! More

Mr. Keoni Y. Mulder was very professional and answered all my questions and concerns. My first trip to Hyundai service center was very positive thanks to Keoni! Thank you!! all my questions and concerns. My first trip to Hyundai service center was very positive thanks to Keoni! Thank you!! More

Jon was actually in a sales meeting when I walked in. I had decided to visit 5 different dealerships that day. I decided to visit Jon first because he kept in closer contact with me than the other dealers had decided to visit 5 different dealerships that day. I decided to visit Jon first because he kept in closer contact with me than the other dealers did. Since Jon was in a meeting Kevin Kim approached me and said he was on Jon's team. Thus I ended up working with Kevin. Happy I did. I had planned on seeing a 2011 Hyundai Sonata first viewed on the web site. However Kevin did a fantastic job of identifying what I was really looking for. Funny to say this now but as long as the car was fuel efficient and had bluetooth I was fine! The 2013 Elantra with option package 2 had everything I wanted and fit perfectly in my price range. Jon introduced himself after finishing his meeting and took away whatever "buyer's remorse" I might have felt. Kevin did a great job moving me efficiently through the steps of getting me out the door. Wayne was open, friendly, and very professional. Outstanding team job. What was really impressive to me was how friendly your detailers were. That was an indication to me just how well run that dealership is. When employees from all ranks seem to be focused on customers' happiness....well what else can you say?! Outstanding job all around....Thank you so much for everything! Sincerely, Jay Ota More

Gina is AWESOME! She always greets me with a smile and is very attentive when it comes to servicing my Hyundai Tucson. Tony Hyundai is very lucky to have Gina as an employee. I definitely return to Tony is very attentive when it comes to servicing my Hyundai Tucson. Tony Hyundai is very lucky to have Gina as an employee. I definitely return to Tony Hyundai and Gina for my future service needs. More

Gavin and Elmer are always awesome. The techs are super. Allan is the man! This is the only dealership for quality service and attention. To detail. Allan is the man! This is the only dealership for quality service and attention. To detail. More