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Tom Wood Lexus

Indianapolis, IN

4.9
1,174 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,174 Reviews of Tom Wood Lexus

May 27, 2019

The Very Best Experience Mr. Word was very professional and helpful when my wife and I came in. I will always recommend him to my friends and family when they’re looking for a More

by PleasedCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Word
May 28, 2019 -

Tom Wood Lexus responded

We are so happy to know you are pleased with your experience with us! We aim to make sure our customers get exactly what they want, and we are happy to know we've met your expectations. Thanks for leaving a kind review, we appreciate it!

May 23, 2019

Positive experience... Thre entire team was very helpful, transparent, and patient as I navigated through both service needs and sales questions. This was my second visit to More

by NG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forget service person’s name though he was wonderful., Betty Wills, Katelyn Stahl
May 24, 2019 -

Tom Wood Lexus responded

Thank you so much. We love comments like yours! They tell us we’re doing our job right. Stop by anytime, we're glad to have you.

May 12, 2019

Tom Wood Lexus rocks!!!! Fantastic - From the initial call with Meredith to arrange our appointment, to Mike giving us a brochure to wonderful Joe showing us GXs on the lot, s More

by Lisa & Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield, Mike Word, Meredith Clason
May 13, 2019 -

Tom Wood Lexus responded

Lisa and Mike thank you so much. There’s nothing better than customers who love their new Lexus. If there’s anything else we can do, be sure to let us know.

May 09, 2019

Easy to work with! We visited the dealership to purchase a used car for our daughter. It was a very good experience our sales representative was extremely professional a More

by RCB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Young
May 13, 2019 -

Tom Wood Lexus responded

We appreciate your review. Finding the right used vehicle isn’t always easy. We’re pleased we could help.

May 09, 2019

Excellent Customer service This was my first experience with Tom Woods Lexus as well as my first purchase of a Lexus. I live approximately 3 hours away from the dealership. A More

by First lexus purchase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Lori Moss
May 13, 2019 -

Tom Wood Lexus responded

Two great things: A fine pre-owned vehicle and an excellent review. That means you’re happy and we’re happy. Thank you so much.

May 09, 2019

Tom, everyone needs a salesperson that just doesn’t push! When I came to Tom Wood Lexus this week I had my eye on two vehicles. I went in the office and everyone was busy but Tom Reisinger was not. New to t More

by Racer #1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Reisinger
May 13, 2019 -

Tom Wood Lexus responded

It’s always good to hear we’re liked, and that we do a good job. We take great care to make sure our pre-owned vehicles will make their new owners happy. We’re happy you’re one of them.

May 09, 2019

Old School Statesmanship @ its Best Lori, our sales rep met with my wife and listened to our budget range. She located the best quality product for what our family needs were. She was v More

by Frugal Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Moss
May 13, 2019 -

Tom Wood Lexus responded

Thank you for taking time to comment. Your opinion matters, and we’re pleased you think well of us. Stop by anytime. We never tire of seeing our customers again.

May 04, 2019

Disappointing Appointment to check screeching sound. (Belt?). Also asked to check battery as it had died after brief time with hatch left open recently. Could no More

by Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure who I dealt with. 3 different guys. Also, I called and left a message and did not receive return call.
May 03, 2019

Excellent service Cody was great as always and is indeed a credit to your dealership he is the reason I always come back. Cody is the best and provides excellen More

by Louis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
May 13, 2019 -

Tom Wood Lexus responded

Thanks for the kind words Louis. Now be sure and tell everyone. We promise we’ll take good care of them too.

May 02, 2019

BEST SALES WOMEN EVER Betty was the most professional and knowledgeable sales person I've ever had I would recommend Betty and the Tom Wood sales and service team to anyo More

by Carguy2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty Wills
May 03, 2019 -

Tom Wood Lexus responded

We’re grateful for your kind words. We’ve spent 50 years building our business, and we’re proud you’re part of it.

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