
Tom Wood Lexus
Indianapolis, IN
Filter Reviews by Keyword
By Type
1,174 Reviews of Tom Wood Lexus
The Very Best Experience Mr. Word was very professional and helpful when my wife and I came in. I will always recommend him to my friends and family when they’re looking for a Mr. Word was very professional and helpful when my wife and I came in. I will always recommend him to my friends and family when they’re looking for a car in the future. Excellent service! More
Positive experience... Thre entire team was very helpful, transparent, and patient as I navigated through both service needs and sales questions. This was my second visit to Thre entire team was very helpful, transparent, and patient as I navigated through both service needs and sales questions. This was my second visit to this dealership. More
Tom Wood Lexus rocks!!!! Fantastic - From the initial call with Meredith to arrange our appointment, to Mike giving us a brochure to wonderful Joe showing us GXs on the lot, s Fantastic - From the initial call with Meredith to arrange our appointment, to Mike giving us a brochure to wonderful Joe showing us GXs on the lot, swiftly getting us a test drive and making the deal happen all in 2 hours!!! Plus, once we realized there was an accidental ink make in the seat, Joe traveled to where we were and used a product to remove the mark. Joe is truly a great guy and gave use a 5-star Lexus buying experience!!! Thanks again Joe B! More
Easy to work with! We visited the dealership to purchase a used car for our daughter. It was a very good experience our sales representative was extremely professional a We visited the dealership to purchase a used car for our daughter. It was a very good experience our sales representative was extremely professional and went over and above for us. More
Excellent Customer service This was my first experience with Tom Woods Lexus as well as my first purchase of a Lexus. I live approximately 3 hours away from the dealership. A This was my first experience with Tom Woods Lexus as well as my first purchase of a Lexus. I live approximately 3 hours away from the dealership. Alicia Crutcher & Lori Moss were wonderful from the beginning to the end. The customer service experience I received was very genuine. The fact that I was buying a used car and not new you wouldn't have known the difference in the service. They both went above and beyond and did everything they could to answer my questions, concerns, and to satisfy my needs. I bought a 2016 Lexus NX200t with the Extended Warranty. You cant beat the Warranty that Lexus offers and the service at Tom Woods. I absolutely love my Lexus and everything about it. Would highly recommend this dealership. If every decide to trade again or buy new will definetly make the trip again because it was well worth it. More
Tom, everyone needs a salesperson that just doesn’t push! When I came to Tom Wood Lexus this week I had my eye on two vehicles. I went in the office and everyone was busy but Tom Reisinger was not. New to t When I came to Tom Wood Lexus this week I had my eye on two vehicles. I went in the office and everyone was busy but Tom Reisinger was not. New to the sales position and a retiree wanting to stay busy Tom provided a laid back personal experience. As a person who has been in a sudo sales position and leadership position for 15 years I appreciated him not pushing bye extra too hard. I have bought many vehicles in my life and never felt so at ease during the process. Management was also very accommodating and although they wanted me to use their finance team they understood I had a better offer. This is all about Tom though, he was very nice and very personal and not at all a USED CAR SALESMAN! Thanks Tom for your great service More
Old School Statesmanship @ its Best Lori, our sales rep met with my wife and listened to our budget range. She located the best quality product for what our family needs were. She was v Lori, our sales rep met with my wife and listened to our budget range. She located the best quality product for what our family needs were. She was very patient meeting within our timelines and schedules to help facilitate our objective. Her execution with the assistance of the the Tom Wood Lexus staff was transparent, informative and objectively first class treatment. I would highly recommend Lori as well as Tom Wood Lexus Dealership for your next purchase. It truly was not about the sale first… Their mission appears to be meeting consumer need. More
Disappointing Appointment to check screeching sound. (Belt?). Also asked to check battery as it had died after brief time with hatch left open recently. Could no Appointment to check screeching sound. (Belt?). Also asked to check battery as it had died after brief time with hatch left open recently. Could not find cause of noise, recommended $3,000 of other issues, including lightbulbs. Did not check battery. ??? I did have them replace belts even though they couldn’t find problem. Replaced belts, wipers, oil change. $650+. Come on Tom Wood, throw in a few light bulbs. Not a happy customer here. Also, spoke to 3 different customer service guys, who hadn’t shared info with each other regarding my service. More
Excellent service Cody was great as always and is indeed a credit to your dealership he is the reason I always come back. Cody is the best and provides excellen service Cody was great as always and is indeed a credit to your dealership he is the reason I always come back. Cody is the best and provides excellent customer focused service More
BEST SALES WOMEN EVER Betty was the most professional and knowledgeable sales person I've ever had I would recommend Betty and the Tom Wood sales and service team to anyo Betty was the most professional and knowledgeable sales person I've ever had I would recommend Betty and the Tom Wood sales and service team to anyone . More