Tom Wood Lexus

Friendly staff, well managed, efficient dealership and great service. Went in to get a new key fob programmed, but they also ran a diagnostic, cleaned the inside and outside of the car. They even cleaned great service. Went in to get a new key fob programmed, but they also ran a diagnostic, cleaned the inside and outside of the car. They even cleaned the engine bay. Travis wrapped things up. He was very cordial, professional and I appreciated the fact that I was not pressured to address any of the diagnostic results. Overall, this was a very positive experience! More

Great communications. Work done in timely fashion. Associate went above and beyond to determine warranty applications. Work done in timely fashion. Associate went above and beyond to determine warranty applications. More

The service advisor Shannan Jackson is the best advisor in Indianapolis. She is professional, thorough, courteous, and knowledgeable. Always provides great advice. We have been working with her for 15 yea in Indianapolis. She is professional, thorough, courteous, and knowledgeable. Always provides great advice. We have been working with her for 15 years. We highly recommend her as the Service Advisor of the year. Thank you Tom Wood Lexus More

My car was in for regular scheduled service. Rick picked it up at my office and brought me a loaner car. Sebastian kept me up to date on process and answered all questions. Great experience Rick picked it up at my office and brought me a loaner car. Sebastian kept me up to date on process and answered all questions. Great experience More

Great experience as always. Rick picks my car up on time and Sebastian kept me apprised of process. Service mgmt also discounted my break job due to pads wore out unusually quic Rick picks my car up on time and Sebastian kept me apprised of process. Service mgmt also discounted my break job due to pads wore out unusually quick. More

We enjoyed the professional service at Tom Wood Lexus on 03/18/2026 and would recommend it strongly to family and friends 03/18/2026 and would recommend it strongly to family and friends More

Dealership too interested in pushing for service not needed like suggesting new tires when where the existing tires still have tread on them. needed like suggesting new tires when where the existing tires still have tread on them. More

Dakota was a great help. Efficient, clean, professional, polite. Comfortable waiting room. Good experience. Thank you Efficient, clean, professional, polite. Comfortable waiting room. Good experience. Thank you More

I purchased my first Lexus RX350 from Tom Wood Lexus in 2011, and a year and a half ago I purchased my second RX350 from Tom Wood Lexus, so not only do I love my RX350, I love the service and support staff 2011, and a year and a half ago I purchased my second RX350 from Tom Wood Lexus, so not only do I love my RX350, I love the service and support staff at Tom Wood Lexus on 96th St. The service staff are thorough, friendly and helpful. My service associate, Dakota A. is great!! Dakota is always on top of my service progress, and he always cleans the inside of my windshield himself, because I’m unable to do it myself. That shows me that customer satisfaction is important to him. Tom Wood Lexus has some great staff! More

Evan did a wonderful job. The process was very straight forward. I highly recommend Tom Wood Lexus. Thank you. The process was very straight forward. I highly recommend Tom Wood Lexus. Thank you. More