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Tom Wood Lexus

Indianapolis, IN

4.9
1,251 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,251 Reviews of Tom Wood Lexus

July 03, 2026

TW Lexus has serviced my vehicle for years and I would not go anywhere else . Their service is #1, More

by barbaramccurry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance representative Travis Keller is very knowledgeable and efficient.
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July 03, 2026

Shanan is very knowledgeable and provides excellent customer service. She is a credit to Tom Wood Lexus. More

by lynngriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
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Jul 06, 2026 -

Tom Wood Lexus responded

Hi, Lynn! We are thrilled that Shanan provided such excellent service. Thank you for choosing Tom Wood Lexus and we'll see you next time!

July 02, 2026

I had tire issues so it was important to get in as soon as possible. Tom Woods gave me the option of coming in same day Travis was very helpful coordinating the diagnosis and repair He ensured it was do More

by chrislyons1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Jul 02, 2026 -

Tom Wood Lexus responded

Thank you for choosing Tom Wood Lexus and sharing your experience! It's great to hear that Travis provided such efficient and honest service. We’re here for you whenever you need us!

July 01, 2026

Please change my person I get enough bad experiences I wish is better next time More

by belajanak
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealer can find from computer
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Jul 02, 2026 -

Tom Wood Lexus responded

Belajanak - I'm sorry that you were not satisfied with your experience. I really appreciate your feedback, and I'd like the opportunity to discuss your visit further. I will search for your contact information, but in case I can't find it, would you consider contacting me? Thank you, Mike McCann - Assistant Service Manager - 317-580-2886

June 24, 2026

Tom Wood Lexus rates an A+ for customer satisfaction. They are the best car dealer I have ever encountered even better than Lexus of Bellevue! Ha! You are doing a good job Mike! More

by Grandpa Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick ? (Sales), Mike McCann, Travis Keller,
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Jun 24, 2026 -

Tom Wood Lexus responded

Hi Grandpa Ray! We are ecstatic that our efforts have earned your business and a five-star rating! Thank you from all of us at Tom Wood Lexus. We will be sure to let Mike know he's doing a great job!

June 22, 2026

The quality of service at TW Lexus is excellent as are the people who are helpful and knowledgeable. I always appreciate their willingness to meet my needs in regard to timing, etc. More

by cindy.kiesel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Smith, Katelyn Stahl
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Jun 23, 2026 -

Tom Wood Lexus responded

Thank you for sharing your glowing review of Tom Wood Lexus and our team, Cindy! We are grateful for your confidence and loyalty!

June 21, 2026

Is a great place to help with the maintenance on your vehicle and enjoy the valet service greatly. More

by Rita.sparenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alfonso
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Jun 23, 2026 -

Tom Wood Lexus responded

Thank you for stopping by to leave Tom Wood Lexus a wonderful review!

June 19, 2026

The people here couldn’t be nicer. The place is spotless and a class act. More

by Quickjbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Norrington
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Jun 22, 2026 -

Tom Wood Lexus responded

Thank you for your confidence in Tom Wood Lexus!

June 13, 2026

Eric was great to deal with. Very responsive and accommodating. Definitely exceeded my expectations. Thank you More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hickerson
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Jun 15, 2026 -

Tom Wood Lexus responded

Paul, thank you for sharing your kind words about Eric! We're so glad he exceeded your expectations. We appreciate your business and hope to see you again at Tom Wood Lexus!

June 11, 2026

I am very pleased with the purchase of my new vehicle at Tom Wood Lexus; I felt well taken care of and truly understood when I explained what I was looking for. Corey is an excellent salesperson, super frie More

by Jenny Loaiza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
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Jun 12, 2026 -

Tom Wood Lexus responded

Jenny, congratulations on your new vehicle! It's fantastic to hear you had such a seamless and enjoyable experience with Corey and the team. We truly value your recommendation and look forward to seeing you again at Tom Wood Lexus.

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