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Tom Wood Lexus

Indianapolis, IN

4.9
1,167 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,167 Reviews of Tom Wood Lexus

November 04, 2024

Travis Keller is excellent in service. He always takes care of scheduling me in and taking care of all my car needs and in a timely manner. He is completely trustworthy! More

by TomWoodLexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Nov 04, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Travis consistently provides excellent service and takes care of your car needs at Tom Wood Lexus. Thank you for sharing your experience with us!

November 01, 2024

Very nice business. Have always had good experiences while here. Would recommend to others for car services More

by Hop
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Nov 01, 2024 -

Tom Wood Lexus responded

Thank you for recommending Tom Wood Lexus! We're delighted to hear that you've consistently had positive experiences with us. We look forward to serving you again in the future!

October 31, 2024

Since COVID, very few places provide true customer service… Tom Wood Lexus is one of those places. Shanan Willis is a jewel and always provides amazing customer service. This dealership provides excel More

by Jerry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Oct 31, 2024 -

Tom Wood Lexus responded

Jerry, we're delighted to hear that Shanan and the team at Tom Wood Lexus have been providing you with exceptional service. Thank you for recognizing our efforts in maintaining high standards even during challenging times!

October 23, 2024

Ask for Gregory in the service department, he’s awesome! They were able to get me in with Little to none notice and great job! More

by Chi Chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service
Report | Print
Oct 23, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Gregory and the service team at Tom Wood Lexus were able to accommodate you on short notice. Thank you for sharing your experience, and we look forward to serving you again!

October 17, 2024

Outstanding customer service. Especially from my consultant Corey Thingelstad. One of the best car-buying experiences I have ever had. The car is excellent, by the way. More

by johnhhalljr2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Report | Print
Oct 17, 2024 -

Tom Wood Lexus responded

John, we're delighted to hear that Corey provided you with an outstanding car-buying experience at Tom Wood Lexus. Enjoy your excellent new ride!

October 14, 2024

Great service & great customer service. Adam is great and working with Dakota is always AMAZING! The loyalty rewards are a nice bonus! More

by MWiley12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in the Service Department
Report | Print
Oct 16, 2024 -

Tom Wood Lexus responded

Thank you for the fantastic feedback! We're delighted to hear that Adam and Dakota provided amazing service at Tom Wood Lexus. Enjoy those loyalty rewards, and we look forward to seeing you again soon!

October 12, 2024

Shanan Willis is always a pleasure to work with when I need to have my RX 350 serviced at Tom Wood Lexus! She does a great job of providing guidance on which services are necessary ASAP and which can wait More

by JEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Oct 15, 2024 -

Tom Wood Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that Shanan provides such excellent service and guidance at Tom Wood Lexus. We appreciate your recommendation and look forward to assisting with any future needs!

October 04, 2024

Clean, professional, welcoming, experienced, courteous, all the superlative adjectives one can imagine to make for a happy experience. More

by Smith.cyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan in Service.
Report | Print
Oct 04, 2024 -

Tom Wood Lexus responded

We're delighted to hear that your experience at Tom Wood Lexus was filled with all the positive attributes you mentioned! Thank you for sharing such a wonderful review. We look forward to welcoming you back in the future!

September 28, 2024

Terrific service department. Everyone is friendly and willing to go above and beyond the normal to serve. More

by Mrs. B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Dan of the service department , Betty Wills, Katelyn Stahl
Report | Print
Sep 30, 2024 -

Tom Wood Lexus responded

Thank you for the kind words! We're delighted to hear that our service department at Tom Wood Lexus exceeded your expectations. We appreciate your support and look forward to serving you again!

September 25, 2024

Mike was knowledgeable and listened to what we wanted. We live our car and everyone involved in our purchase. More

by toni.dunning
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Word
Report | Print
Sep 25, 2024 -

Tom Wood Lexus responded

Thank you for sharing your experience! We're delighted to hear that Mike and the team at Tom Wood Lexus provided excellent service. Enjoy your new car, Toni!

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