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Tom Wood Lexus
Indianapolis, IN
1,174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,174 Reviews of Tom Wood Lexus
July 02, 2019
Service is 100% Great and knowledgeable salesman. Excellent service. Michael is very dedicated to making customers happy. I highly recommend him to others looking Great and knowledgeable salesman. Excellent service. Michael is very dedicated to making customers happy. I highly recommend him to others looking for a passionate salesman. More
by Carsha
Employees Worked With
Mike Word
June 27, 2019
Great service Brie was the best salesperson I've ever encountered. It was more like hanging with a friend while I was there and prior to my drive up from Louisville Brie was the best salesperson I've ever encountered. It was more like hanging with a friend while I was there and prior to my drive up from Louisville she was so responsive and helpful. She really fought for me to have the best rate and the car I loved. I look forward to returning even though it is a 2 hour drive. More
by Tasull02
Employees Worked With
Brie Christopher , Alicia Crutcher
June 26, 2019
I had the best experience at Tom Wood Lexus! My experience at Tom Wood buying a new Lexus 350RX was excellent. Joe Brumfield was my salesman. He was very knowledgeable, patient, & he focused on My experience at Tom Wood buying a new Lexus 350RX was excellent. Joe Brumfield was my salesman. He was very knowledgeable, patient, & he focused on showing me the color & type of SUV I was interested in seeing. I leased a 350 RX Red Sport SUV & I love it. Thank you Joe. More
by Cargrill
Employees Worked With
Joe Brumfield
June 25, 2019
We are very disappointed at the service we had. We took our vehicle in for a service to fix the light on passenger side for the airbag. They wanted to charge us around eight hundred dollars. Then th We took our vehicle in for a service to fix the light on passenger side for the airbag. They wanted to charge us around eight hundred dollars. Then they said that the part they put on was not the problem. They wanted to put in a whole new seat. For about 2.600 bucks. Our car is only worth about 6 thousand. We asked them to take out the part they put on and they would not. I am sure that no one would just keep playing a game with a customer of just keep trying parts and charging us. We had to pay 4 hundred and sixty dollars for something that didn’t even work. Wow what a terrible service department you have to charge for something you did not fix. More
by Karen
Employees Worked With
Alex sweet
June 25, 2019
I worked with Brad Sandoe and he was great to work with I bought a used Chevrolet Malibu and it was an easy day my salesman was on point and attentive...super nice dealership very happy with the whole expe I bought a used Chevrolet Malibu and it was an easy day my salesman was on point and attentive...super nice dealership very happy with the whole experience! More
by Icl1980
Employees Worked With
Brad Sandoe
June 18, 2019
The Tom Wood Lexus Experience We love the pick and delivery service. Everyone we work with is professional! Thank you Erin! Thank you Tom Wood for your excellent staff and service We love the pick and delivery service. Everyone we work with is professional! Thank you Erin! Thank you Tom Wood for your excellent staff and service. More
by Lexus
Employees Worked With
Erin Maglinte is very polite and professional.
June 14, 2019
The best. Shanan took very good care of me. She thoroughly explained what the issue with y 15 year old Lexus wet/area I appreciate her help. Shanan took very good care of me. She thoroughly explained what the issue with y 15 year old Lexus wet/area I appreciate her help. More
by Michael
Employees Worked With
Shanan
June 11, 2019
Tom Wood Lexus service 6/19 Excellent solution to my problems — broken and dissembled key fob re-assembled, back up created and simplified to minimize cost — car wash a bonus and Excellent solution to my problems — broken and dissembled key fob re-assembled, back up created and simplified to minimize cost — car wash a bonus and free sandwich a surprise — Thanks!! More
by Waghormley
Employees Worked With
Service employees not listed
June 11, 2019
Minor service issues taken care of. Travis and several Tom Wood parts department employees assisted during this service visit. Needed issues were taken care of well and will be resolved Travis and several Tom Wood parts department employees assisted during this service visit. Needed issues were taken care of well and will be resolved when a needed part arrives. More
by Auto1
Employees Worked With
Travis and parts department employees.
June 11, 2019
Normal mileage servicing Tom Wood always does an excellent job. Special kudos to Erin Maglinte, my usual contact person. She always does a great job. She is always very up Tom Wood always does an excellent job. Special kudos to Erin Maglinte, my usual contact person. She always does a great job. She is always very upfront about price of work and tries to get me the best possible. More
by Jgrayson
Employees Worked With
Erin Maglinte
