Tom Wood Lexus

Pleasant, informative, During my recent purchase of my Lexus at Tom Wood Lexus, I had a very pleasant experience that first started with my review and search for the automob During my recent purchase of my Lexus at Tom Wood Lexus, I had a very pleasant experience that first started with my review and search for the automobile that would suit my needs. After viewing the Tom Wood website, zeroing in on the possible candidate and inquiring about it, I was immediately contacted by the dealership with additional info. The sales associates, Zachary Soutendijk and Mike Whittaker were exceptional in their presentation and very professional. More

Made my day The sales staff was great. Helpful, informative, patient, no pressure. My initial contact was Alicia via internet as I began searching certified pre The sales staff was great. Helpful, informative, patient, no pressure. My initial contact was Alicia via internet as I began searching certified pre-owned Lexus models and trying to make up my mind. When I visited to view and test drive an RX 350, Brienne Christopher and Mike, her sales intern, introduced me to the car’s features as we went for a test drive. I put down a deposit and returned on Saturday (which happened to be my birthday) and met with Brie to close the deal. They made my day when they took me out to the car, which was topped with a huge red bow, and a half dozen sales associates sang “Happy Birthday!” I don’t see her name on the list, but I give her an “Excellent” rating. More

Service The service representatives were very attentive to details in taking care of my problem and pointing out other things that need to be taken care of in The service representatives were very attentive to details in taking care of my problem and pointing out other things that need to be taken care of in near future. More

Service Always honest and great service I have visited this service over the last 3 years and will continue to do so based on my experience Always honest and great service I have visited this service over the last 3 years and will continue to do so based on my experience More

5 Star Experience Great buying experience due to friendly and knowledgeable staff, upfront pricing and a clear explanation of options. The salesperson (Zach) respected Great buying experience due to friendly and knowledgeable staff, upfront pricing and a clear explanation of options. The salesperson (Zach) respected my schedule and educated me about the Lexus brand without ever talking down to me or faking a trip to a manager’s office. The Tom Wood model makes the salesperson a single point of contact from introduction to finance to delivery. The experience was completely positive. More

Great service Good friendly service picked car and kept me posted about repairs and cost then brought car back to on time. All were courteous and helpful. Good friendly service picked car and kept me posted about repairs and cost then brought car back to on time. All were courteous and helpful. More

Excellent My visit was unexpected. I had a headlight not functioning. I called to see if I could just come to the dealership. I was told to come & I would be My visit was unexpected. I had a headlight not functioning. I called to see if I could just come to the dealership. I was told to come & I would be seen ASAP. As always, my service experience was excellent. Upon arrival, I was quickly put in the que. Within less than 20 minutes, my headlight situation was evaluated; the problem resolved & I was back on the road. Everyone was courteous, knowledgeable, friendly, professional & very timely. More

A well structured and responsive experience From the initial phone call to make an appointment through the approximately 3 hour on site interaction with competent and pleasant service representa From the initial phone call to make an appointment through the approximately 3 hour on site interaction with competent and pleasant service representatives who had a variety of excellent resources at their disposal, We conferred about our wants and needs, taking advantage of representatives’ knowledge and insights to select a vehicle, trade ours, and drive home in our new car, with no need to return to the dealership to complete the transaction, and no follow up buyer remorse. It could not have been handled any better! More

Warranty repair on air conditioner The service time met the planned expectations and the personnel were professional, pleasant, knowledgeable and kept us informed. This is not unusual The service time met the planned expectations and the personnel were professional, pleasant, knowledgeable and kept us informed. This is not unusual it is always a pleasure working with the entire Lexus Team. More

Purchase Process Lori made the purchase of my new car very enjoyable. The staff of the dealership was also very friendly and accommodating and will purchase a vehicle Lori made the purchase of my new car very enjoyable. The staff of the dealership was also very friendly and accommodating and will purchase a vehicle again from Tom Wood Lexus. More