Tom Wood Lexus

First time service of Lexus First time for Lexus service....they checked more items than I anticipated. Very thorough. It was part of a service plan purchased earlier in the year First time for Lexus service....they checked more items than I anticipated. Very thorough. It was part of a service plan purchased earlier in the year More

Excellent High quality and excellent customer care, I will recommend everyone to visit the dealership, very organized and total respect for customers time I wil High quality and excellent customer care, I will recommend everyone to visit the dealership, very organized and total respect for customers time I will be back More

Great service Very helpful and professional quick turn around for my 10 thousand mile checkup on time for my apt Would recommend this dealer for sales and service Very helpful and professional quick turn around for my 10 thousand mile checkup on time for my apt Would recommend this dealer for sales and service More

Service Got me in and out very quickly with a loaner car, less than 10 min. The whole experience couldn't have been any better. Would definitely go again. Got me in and out very quickly with a loaner car, less than 10 min. The whole experience couldn't have been any better. Would definitely go again. More

Service & facility are TOP notch Travis my service rep was knowledgeable, polite & efficient. All the employees are accommodating & friendly. They always suggest new ways to get quali Travis my service rep was knowledgeable, polite & efficient. All the employees are accommodating & friendly. They always suggest new ways to get quality return on my cars. Nice new reception areas, multiple rooms for children playing or private work space with wi fi. Great coffee bar & more. They offer free shuttle but I elect to wait since the environment is so pleasant. More

No haggle is a great way to shop! Met Luke at Tom Wood Lexus shortly after pulling on the lot. Luke was personable and professional. Told Luke what I was looking for and he immediate Met Luke at Tom Wood Lexus shortly after pulling on the lot. Luke was personable and professional. Told Luke what I was looking for and he immediately showed me his inventory. I had my trade, so we made a deal and I was in and out in probably 90 minutes. Great product, great service, and extremely knowledgeable staff. So excited to have a dealership I can trust! More

Top Notch Second Lexus from Tom Wood. Very professional dealership experience each time. All my interactions with everyone were pleasant. I’m very happy with th Second Lexus from Tom Wood. Very professional dealership experience each time. All my interactions with everyone were pleasant. I’m very happy with the quality of the brand too. More

Had a great experience I was pleased with everyone I came in contact with. Sales manager made a point to stop and introduce himself. Everyone was friendly and courteous I was pleased with everyone I came in contact with. Sales manager made a point to stop and introduce himself. Everyone was friendly and courteous More

Very simple. Great people - better service Tom Wood Lexus was a very pleasant experience. Fast - friendly and of course great service. They communicated the status often and I could not hav Tom Wood Lexus was a very pleasant experience. Fast - friendly and of course great service. They communicated the status often and I could not have asked for more. Thank You More

Usually great but this time disappointed On the front end things went really great! I took my car in for the 5000 mile check up. I also had 2 scratches that had been supposedly bugged out w On the front end things went really great! I took my car in for the 5000 mile check up. I also had 2 scratches that had been supposedly bugged out when I bought my car but after a car wash they returned. I explained this to my service advisor! Later in the day while my car was still in service I received a phone call explaining that a sand blast method needed to be used to get rid of the scratches and it would cost $60.00. I was not happy with that but it was only $60.00 and I wanted my new car to look great! I was with a friend at the time that also has a Lexus. I told her about the “issue”. She informed me that she had some scratches on hers too but she purchased her’s certified used through Tom Wood. 6 months after her purchase she took her car in and they took removed the scratches on her vehicle at no cost to her. I picked up my car and explained this to the cashier and he waved the fee. I went out to pick up my car and they had not washed or vacuumed my car. They took it back then to wash it and I waited another 30 minutes. A week later I now realize one of the scratches is back. Not happy. We have 4 Lexus currently... More